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Tuesday, October 20, 2020

  • mPower: Protocol: The Power of Diplomacy and How to Make it Work for You

    Location: Main Stage


    Speaker(s)

    Capricia Marshall, Former Chief of Protocol, Obama Administration, Ambassador-in-Residence, Atlantic Council

    Elaine Howard, CMP, Vice President of Meetings & Conferences, Mortgage Bankers Association

    Marcia M. Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association

    What over two decades of working at the highest levels of government taught Ambassador Capricia Marshall: There’s power in detail and nuance. Marshall will talk about her best-selling book Protocol and relate why protocol is important in everyone’s day to day lives. When you enter any interaction —with a client, manager, or even your child’s teacher— the outcome comes down to how effective you are at two things: connecting and persuading. Marshall will bring us a master class in protocols’ power, unveiling the complexity of human interactions and making the case that civility, cultural IQ, and a flexible mindset matter now more than ever.

    Speaker(s)

    Capricia Marshall, Former Chief of Protocol, Obama Administration, Ambassador-in-Residence, Atlantic Council

    Capricia Marshall served as White House social secretary in the Clinton Administration from 1997-2001 and United States chief of protocol in the Obama administration from 2009 to 2013. In her posts, she enhanced traditional protocol methods with new tools to build relationships between dignitaries and industry leaders world-wide. She oversaw the diplomatic details of multiple state visits, G20 and G8 convenings, and summits such as the Nuclear Security summit, APEC, NATO and Sunnylands summits. She is president of Global Engagement Strategies, LLC, which advises international, public, and private clients on issues relating to the nexus of business and cultural diplomacy. Her clients include Bloomberg, 3M, and other Fortune 100 companies. As a first-generation American, she has brought an understanding of the importance of culture to her posts and consultations. Marshall is currently Ambassador-in-Residence at the Adrienne Arsht Latin America Center at the Atlantic Council in Washington, DC.  She lives in Washington, DC, with her husband, Dr. Robert J. Marshall, and her loving mother, Mary Penavic, and is the proud parent of Robert “Cole” Penavic Marshall.

    Elaine Howard, CMP, Vice President of Meetings & Conferences, Mortgage Bankers Association

    Elaine Howard is Vice President of Conferences and Meetings at the Mortgage Bankers Association (MBA), responsible for the development and execution of MBA's five large signature conferences and 40 smaller meetings, as well as other special events. She began at MBA as senior director of meetings and conferences in January 2001.  Prior to joining MBA, Howard served as deputy chief of staff to the Secretary of Labor, and was responsible for planning and event logistics for the department. Before working for the U.S. Department of Labor, she served as the director of the Inaugural Balls with the 53rd Presidential Inaugural Committee, as the Director of Events with the Democratic National Committee, and as Director of Events with the Clinton/Gore 1996 presidential campaign.  Previously, Howard was the Director of Sales at Washington's Embassy Row Hotel. She did her hospitality training at Marriott Corporation and the Club Managers Association of Australia.  Howard received her bachelor of science degree in psychology from Cornell University, Ithaca, NY, and completed graduate study at the University of Massachusetts in Amherst.

    Marcia M. Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association

    Marcia Davies is Chief Operating Officer for the Mortgage Bankers Association (MBA).  As COO, Marcia is responsible for ensuring cross-organizational alignment and facilitating the implementation of strategic initiatives, as well as maintaining oversight of key organizational priorities. She is also the lead strategist for MBA's external activities, providing leadership, guidance and overall management to the public affairs and marketing divisions. In addition, Marcia provides strategic direction and management of MBA's Conferences, Membership, Education, Information Technology and Office Services divisions. She also provides management oversight to and is a Board member of MBA's Opens Doors Foundation.  Previously, Marcia worked at the U.S. Department of Housing and Urban Development (HUD), as Senior Advisor to the Assistant Secretary for Housing and Federal Housing Commissioner. She directed HUD's industry relations program to strengthen relationships, garner support, streamline communications and resolve policy and regulatory issues. Before joining HUD, Marcia spent 21 years at Freddie Mac, where she held a variety of officer positions in communications, customer outreach, marketing, servicer relations and policy.  Marcia is the founder of mPower - MBA Promoting Opportunities for Women to Extend their Reach - MBA's networking platform for women in the real estate finance industry. Under her leadership, mPower has grown into an engaged community of more than 19,000, providing best-in-class conference and webinar programming, networking events, and online opportunities to stay engaged. Through mPower, more women are positioned to achieve leadership positions and are well represented in all segments of the industry.  Marcia is a member of the NAWRB Diversity and Inclusion Leadership Council (NDILC). She is also a member of Women in Housing Finance and the International Women's Leadership Association. Most recently, Marcia received the silver Stevie Awards for Women in Business 2018 Maverick of the Year. She has also the recipient of Five Star's Laurie A. Maggiano Legacy award, the NAWRB 2018 Industry Revolutionary Award, and the CIFS Diversity & Inclusion 2018 Trailblazer Award. In 2015, Marcia was honored by HousingWire as one of its 2015 Women of Influence.  Marcia is a graduate of the Katharine Gibbs School in Montclair, N.J.

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