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Thursday, May 16, 2019

  • Difficult Conversations

    Location: Diamond Ballroom 6,
    Third Floor


    Speaker(s)

    Leslie Hayton, CCMS, Managing Director, Wells Fargo Bank, N.A.

    Ronald Steffenino, Senior Managing Director, Newmark Knight Frank

    Jan Sternin, CMB, Senior Vice President, Managing Director, Berkadia

    Dan Olsen, CCMS, Senior Vice President, KeyBank Real Estate Capital

    Breakout Session

    Whether attempting to eliminate destructive behavior, maximize creative behavior or preparing to deliver unwelcome news, this session will offer practical advice. Speakers will address preparation for the conversation, managing the communication, objectively describing the issue and potential solutions, as well as methods to confirm that the conversation is understood.

    Speaker(s)

    Leslie Hayton, CCMS, Managing Director, Wells Fargo Bank, N.A.

    Leslie Hayton is a managing director within Wells Fargo Commercial Mortgage Servicing. Based in Charlotte, North Carolina, Leslie leads the Accounting, Investor Reporting, Data Steward and Client Solutions teams located in Charlotte, New York, the San Francisco Bay Area, and greater Washington, D.C. Leslie’s teams are responsible for CMBS reporting on over 1000 CMBS, GSE, CDO and Specialty Investors.

    Leslie has over 25 years’ experience in the financial services industry with an extensive background in financial controls and servicing. She has been with Wells Fargo and previously Wachovia for fifteen years. Prior to her current role, Leslie was the Product Controller for the Commercial Mortgage Servicing group as well as several other Wholesale business groups, including commercial mortgage originations teams. Prior to joining the bank, Leslie was the Treasurer and CFO for Triumphe Insurance Holdings, a wholly owned subsidiary of Volvo Financial Services. Leslie began her career in the financial services industry as a Senior Auditor with Deloitte & Touche LLP, a public accounting firm, where her specialty was financial services and complex financial transactions.

    Leslie received her M.B.A. from the University of North Carolina, Greensboro and her B.S. in Accounting from the University of Delaware. She is a Certified Public Accountant in the State of North Carolina and has earned her CCMS designation from the Mortgage Bankers Association. Leslie is active in the CRE Finance Council, currently chairing the Servicers Forum and formally serving as the IRP committee co-chair.   She has spoken on numerous panels on relevant topics to servicing industry as well as authored several articles in industry publications.

    Ronald Steffenino, Senior Managing Director, Newmark Knight Frank

    Ron Steffenino is a Senior Managing Director and Member of the Multifamily Capital Markets Executive Committee at Newmark Knight Frank (NKF), where he joined in 2016.  He is responsible for managing Servicing, Asset Management and Special Servicing on a $60B portfolio, representing over 3,100 loans.  Ron also manages the Business Support group, which is responsible for Cash Controls, T&E and AP approvals, Payroll and Business Continuity.  His additional responsibilities also include Servicing Strategy, Marketing, Recruiting and Business Development.

    Prior to NKF, Ron spent 19 years with Berkadia Commercial Mortgage, as the SVP of Operations and Special Servicing/Default Management.  Throughout his tenure, he was responsible for more than 250 employees in the US and offshore operations in India.  Previously, he held various management positions in both the residential and commercial servicing operations for Fidelity Bond & Mortgage Company.

    Ron holds a B.S. in Operations Management and Marketing from LaSalle University. He is a recognized industry leader, a member of the Freddie Mac Advisory Council and a frequent speaker at various industry conferences.

    Jan Sternin, CMB, Senior Vice President, Managing Director, Berkadia

    Jan Sternin is a Senior Vice President and Managing Director and is responsible for business development across the servicing platform. Jan has more than 30 years of experience in the financial services industry. Prior to joining Berkadia, she was responsible for business development, marketing and communications for Situs. Additionally, Ms. Sternin previously served as Senior Vice President of Commercial and Multifamily for the Mortgage Bankers Association and CEO of MISMO, the MBA’s technology initiative for creating uniform data standards for the real estate finance community. Previously, Ms. Sternin held the position of Senior Vice President at Midland Loan Services responsible for marketing and sales activities. Ms. Sternin has worked with numerous governmental agencies including the Resolution Trust Corporation, Office of Thrift Supervision, Federal Savings and Loan Insurance Corporation, and the Federal Home Loan Bank System. Ms. Sternin currently serves on the Commercial Real Estate Finance Council Board of Governors. Ms. Sternin earned a B.S. in Business Administration, and an M.B.A. from the University of Missouri at Kansas City. Ms. Sternin also holds the Certified Mortgage Banker designation.

    Dan Olsen, CCMS, Senior Vice President, KeyBank Real Estate Capital