Schedule

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Schedule subject to change.

Note: Meeting rooms may change, so please refer to the on-site program for final locations.

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Wednesday, May 15, 2019

  • Servicing Technology: Today & Tomorrow

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Brian Hanson, 2019 Vice Chair, MBA Servicer Council and Managing Director, CW Capital Asset Management LLC

    Ted Merkle, Senior Director of Strategic Transformation, Freddie Mac Multifamily

    Alan Kronovet, CCMS, Head of Commercial Mortgage Servicing, Wells Fargo Bank, N.A.

    Chris Shamaly, Senior Managing Director, CBRE Loan Services, Inc.

    Breakout Session

    This session is dedicated to sharing the grand and mundane of the technologies that servicing companies are utilizing and deploying to continue moving forward into the 21st century. Learn the current tech trends for efficiency, accuracy and cost savings, and hear the impetus behind the trends.

    Speaker(s)

    Brian Hanson, 2019 Vice Chair, MBA Servicer Council and Managing Director, CW Capital Asset Management LLC

    Brian Hanson joined CWCapital in February 2006. His responsibilities are focused on maximizing strategic relationships with clients and business partners of the firm and its affiliates RealINSIGHT and RealINSIGHT Marketplace as well as industry constituents. From 1996 to 2003, before joining CWCapital, Mr. Hanson managed the primary and special servicing and asset management functions for CRIIMI MAE’s $19 billion commercial mortgage portfolio. Prior to CRIIMI, Mr. Hanson served as Chief Operating Officer and Portfolio Director for JCF Partners in Lanham, MD, overseeing their $1 billion real estate portfolio. Prior to joining JCF in 1991, Mr. Hanson was Vice President of secondary marketing and syndications for a financial institution and its wholly-owned mortgage banking subsidiary. 

    Mr. Hanson has lectured at various universities, including Harvard, Columbia, NYU, Wharton, Maryland and Johns Hopkins, and has had speaking engagements for the Mortgage Bankers Association, Commercial Real Estate Finance Council (CREFC), Fitch Ratings, Standard & Poor’s, the Appraisal Institute and various other trade associations. Mr. Hanson holds a B.A. in mathematics from Washington and Lee University.

    Ted Merkle, Senior Director of Strategic Transformation, Freddie Mac Multifamily

    Ted Merkle is Senior Director of Strategic Transformation for Freddie Mac Multifamily. In this role, he is responsible for strategic change, communication and customer experience for the organization’s digital transformation and other strategic initiatives.

    Prior to his current role, Mr. Merkle held several positions in Freddie Mac Multifamily including Senior Director of Servicer & Client Management where he managed customer relationship and insurance compliance activities. He also managed a team in Asset Resolution and served as an Underwriter in Freddie Mac’s Southeast Region.

    Prior to joining Freddie Mac in 2004, Mr. Merkle was an Asset Manager at CRIIMI MAE (now CWCapital). He was responsible for developing and implementing modification strategies and managing servicing duties for a portfolio of CMBS loans. 

    Mr. Merkle began his career in banking and holds a bachelor’s degree in Finance from the University of Maryland at College Park.

    Alan Kronovet, CCMS, Head of Commercial Mortgage Servicing, Wells Fargo Bank, N.A.

    Alan Kronovet is an executive vice president and the group head of Wells Fargo Commercial Mortgage Servicing. Based in Charlotte, North Carolina, he leads more than 1,000 team members, primarily located in Charlotte; the San Francisco Bay Area; greater Washington, D.C.; New York City; and Bengaluru and Hyderabad, India. Commercial Mortgage Servicing serves clients throughout the United States, including individual borrowers, institutional investors, financial institutions, internationally recognized investment banks, and other third-party investment groups. Alan has extensive experience in all aspects of commercial real estate finance, including loan origination, securitization, and servicing and asset management.

    Previously, Alan held an executive role at Fannie Mae, where he was responsible for leading the Multifamily Mortgage Operations group. Before Fannie Mae, Alan worked at Wells Fargo, Wachovia, and First Union for 14 years in various commercial real estate roles, most recently in commercial real estate loan servicing and asset management.

    Alan is a member of the Mortgage Bankers Association of America (MBA) and Commercial Real Estate Finance Council (CREFC). He has served as the MBA Servicer Council’s co-vice chair from 2013 to 2016, and on the MBA Servicing Conference Steering Committee in 2014 and 2015. He assisted with the MBA’s Council to Shape Change, and chaired the joint CREFC/MBA Loan Assumption Task Force. Alan regularly attends industry conferences, often as an expert panelist, and has authored or co-authored four published articles on various aspects of CMBS.

    Chris Shamaly, Senior Managing Director, CBRE Loan Services, Inc.

    Chris Shamaly is Senior Managing Director of CBRE Loan Services. He has over 25 years of experience both as a real estate and capital markets professional and also as a commercial bank lawyer specializing in commercial and residential loan servicing, complex loan workouts, loan sales and REO asset management. Beginning in late 2007 and continuing through end of 2015, Chris served as general counsel of Debt and Structured Finance for CBRE Capital Markets.

    Chris is an active member of the Mortgage Bankers Association and earned his Bachelor of Business Administration degree in both finance and real estate from the University of Texas at Austin.