Schedule

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Schedule subject to change.

Note: Meeting rooms may change, so please refer to the on-site program for final locations.

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Wednesday, May 15, 2019

  • Exhibit Area Open

    Location: Platinum Ballroom E,
    Second Floor

    Exhibit Hours

  • Registration

    Location: Platinum Ballroom Foyer,
    Second Floor

    Registration

  • Continental Breakfast in the Exhibit Area

    Location: Platinum Ballroom E,
    Second Floor

    Breakfast,

    Networking Opportunities

  • Member Engagement Suite

    Location: Platinum Ballroom I,
    Second Floor

    Member Services Event

  • Opening General Session with CCMS Designations: The Developmental History of L.A. LIVE

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Joe Lovell, Senior Vice President and Chief Operating Officer, Grandbridge Real Estate Capital

    Brian F. Stoffers, CMB, 2019 MBA Chairman-Elect, Global President, Debt & Structured Finance, CBRE

    Todd Goldstein, Chief Revenue Officer, AEG

    Clare C. Dooley, CCMS, 2019 CCMS Committee Chair, and Senior Vice President, Berkadia Commercial Mortgage

    C. Kent Jurgensen, CCMS, 2019 CCMS Education Committee Chair, Director - CMS Asset Management, Principal Real Estate Investors

    General Session

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    CMST19 kicks-off with a history of the development of L.A. LIVE and the Staples Center, famous for revitalizing downtown Los Angeles. Learn how the revitalization got started, what it took to make it happen, and the vision for the future from the chief revenue officer of AEG, the management company responsible for operating the JW Marriott, Ritz-Carlton, and premium seating activities at L.A. LIVE.

    Speaker(s)

    Joe Lovell, Senior Vice President and Chief Operating Officer, Grandbridge Real Estate Capital

    Joseph Lovell (“Joe”), Senior Vice President and Chief Operating Officer, joined Grandbridge Real Estate Capital in 1994. In his role, Joe is responsible for the overall direction and management of a staff of 100+ associates that oversee the asset management, operations, business systems/IT, third party loan closing and corporate initiatives for Grandbridge and its subsidiary BB&T Real Estate Funding.

    As an original associate of Grandbridge, Joe spent the first part of his 24+ year career establishing investor reporting processes and systems as well as the company's internal information management system, personally building and developing many of the databases that are still in active deployment today. In 2004, he was promoted to the role of Head of Loan Servicing, overseeing the growth of the portfolio from 1,500 loans with a UPB of $6 billion to 4,000 loans with a UPB of more than $29 billion for all major lender types including insurance companies, CMBS, FHA/HUD/Ginnie Mae, Fannie Mae and Freddie Mac, as well as for Grandbridge’s own proprietary products marketed under BB&T Real Estate Funding. He was promoted to Chief Operating Officer in 2018 taking on additional corporate duties in addition to his existing servicing responsibilities.

    Joe received his Bachelor of Science degree in Architectural Design from Clemson University and his MBA from the University of South Carolina. He is active in the MBA currently serving as the Chair of the Servicer Council as well as the Chair of the Servicing and Technology Conference Planning Committee and is a member of the Grandbridge's Board of Managers, the Grandbridge Risk Committee and the company's Senior Leadership Team.

    Brian F. Stoffers, CMB, 2019 MBA Chairman-Elect, Global President, Debt & Structured Finance, CBRE

    Brian Stoffers is Global President, Debt & Structured Finance at CBRE, a Fortune 500 and S&P 500 company headquartered in Los Angeles, and the world's largest commercial real estate services and investment firm. Brian has extensive experience in the origination, structuring, placement, closing and servicing of commercial real estate debt for life insurance companies, pension funds, banks, savings and loans, Freddie Mac, Fannie Mae, FHA and Wall Street sources.   Prior to the CB Richard Ellis acquisition of L.J. Melody in 1996, Brian served as senior vice president and Southwest Regional Manager for CB Commercial's mortgage banking division. He began his career with Coldwell Banker Commercial in 1981 and became a senior real estate finance officer in the firm's La Jolla, California, office. An active MBA member for more than 25 years, Brian has served in several leadership positions within the organization.  He currently serves on MBA's Executive Committee as well as the Chairman of the Audit Committee.  Brian previously served on the Commercial Real Estate/Multifamily Finance Board of Directors (COMBOG), and is the former Chairman of the Task Force on GSE Reform and Capital Markets Committee.  He is the 2019 Chairman of MBA’s Diversity and Inclusion Committee.

    Todd Goldstein, Chief Revenue Officer, AEG

    With more than 20 years’ experience in the sports and entertainment industry, Todd Goldstein serves as the Chief Revenue Officer for AEG.  In this capacity, he is responsible for the company’s global business development, marketing and sales functions, and oversees all its revenue generating operations which include AEG’s Global Partnerships division, its premium seating activities and LA LIVE. 

    Under Goldstein’s leadership, AEG’s Global Partnerships division has grown its brand partner roster to over 1,000 companies, including such Fortune 500 brands as American Express, Anheuser-Busch, Coca-Cola, Mercedes-Benz, Sky, Netflix, Microsoft, O2, T-Mobile, Toshiba, and Toyota among others.  The division, which represents AEG’s portfolio of facilities, sports, music, entertainment districts and real estate assets across five continents, delivers partners the largest sports and live music marketing network in the world.  With the ability to activate and engage customers at over 10,000 events annually, the AEG Global Partnerships division generates more than $550 million in revenues annually and was named “Best In Property Consulting, Sales and Client Services” for both 2017 and 2018 by the renowned industry trade publication, Sports Business Journal. 

    As AEG’s Chief Revenue Officer, Goldstein also oversees AEG’s ownership agreement for the 1001-room JW Marriott and The Ritz-Carlton hotels at L.A. LIVE, as well as the 224-unit Ritz-Carlton Residences at L.A. LIVE.

    Since joining AEG in 2001, Goldstein has been instrumental in developing and executing the company’s global sales strategies including its premium seating activities and its sponsorship and naming rights agreements.  Under his direction, the company has secured comprehensive naming rights deals for Las Vegas’ T-Mobile Arena, Kansas City’s Sprint Center, San Diego’s Valley View Casino Center, Carson California’s StubHub Center and L.A. LIVE’s Microsoft Theater, among others. 

    On the international front, Goldstein was directly involved with securing naming rights relationships for such properties as AccorHotels Arena in Paris, the Ericsson Globe in Stockholm and the Mercedes-Benz Arenas in Shanghai and Berlin, as well as the Mercedes Platz entertainment district in Berlin.

    Since the opening of LA LIVE in 2008, Goldstein has developed several stand-alone events that take place at the entertainment district, including the annual Nike 3ON3 Basketball Tournament and the All-Star Chef Classic. Additionally, he was involved with the creation of the GRAMMY Museum and the establishment of ESPN’s west coast broadcast headquarters at LA LIVE.

    Prior to joining AEG, Goldstein served as Vice President of Marketing and Director of Sales for Ascent Sports and Ascent Arena Company in Denver.  While there, he helped lead the production of the initial collateral materials for the Pepsi Center.  He also oversaw a division that was responsible for initiating and completing all sponsorship, suite-and club-seat sales and the naming rights agreement for the arena.

    Goldstein holds an MBA from the University of Colorado at Denver and received a Bachelor of Arts in Communications from the University of Colorado at Boulder.  In 2009, 2010 and 2011, he received Sports Business Journal’s “Forty Under 40” award, being named as one of industry’s most influential sports executives under the age of 40.  Upon receiving the third award, he was inducted into the Sports Business Journal’s Forty Under 40 Hall of Fame.

    Goldstein is involved with and serves on a number of local and national boards including The GRAMMY Museum.  He previously served as a Board member for 2015 Special Olympics World Games and is being honored by the Special Olympics of Southern California at their Pier del Sol event in October 2018.   He lives in Los Angeles with his wife and their three children.

    Clare C. Dooley, CCMS, 2019 CCMS Committee Chair, and Senior Vice President, Berkadia Commercial Mortgage

    C. Kent Jurgensen, CCMS, 2019 CCMS Education Committee Chair, Director - CMS Asset Management, Principal Real Estate Investors

    Kent Jurgensen is Director-CMS Asset Management, Commercial Mortgage Servicing for Principal Real Estate Investors, LLC, the dedicated real estate unit of Principal Global Investors, LLC. He provides technical consultation and team leadership for the Portfolio/3rd party Servicing Asset Management Team.  Kent joined the firm in 1988 and his previous experience includes closing commercial real estate loan transactions and leading a team of professionals who specialized in closing construction, hotel, CMBS and balance sheet lender loan transactions.  Kent has a Bachelor of Arts degree from Grand View University and earned the Commercial Certified Mortgage Servicer (CCMS) designation from the Mortgage Bankers Association in 2013. 

  • General Session: Cyber Security: From the Inside Looking Out

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Troy Smekens, IT Developer, Bellwether Enterprise Real Estate Capital, LLC

    Thomas A. Dryden, Chief Information Security Officer, Berkadia

    Amy Frazey, CPA, Assistant Vice President, Investment Administration, StanCorp Mortgage Investors, LLC

    Joni Brown-Haas, President, PGIM Real Estate Finance

    Christopher P. Fielder, Director, Digital & Technology, CBRE Loan Services, Inc.

    General Session

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    In a world where cyber threats are both present and evolving, industry experts share their thoughts on how your organization can provide the best internal defense against cyber intrusions with the potential to have catastrophic consequences. Experts focus on real life intrusion experiences, mitigation techniques, as well as employee training directed at threat identification. Proactive prevention is key when it comes to hedging against security breaches, and this panel provides tools for predicting the most common types of threats and managing your cyber security environment via internal processes and procedures.

    Speaker(s)

    Troy Smekens, IT Developer, Bellwether Enterprise Real Estate Capital, LLC

    Thomas A. Dryden, Chief Information Security Officer, Berkadia

    Thomas Dryden is the Chief Information Security Officer for Berkadia, where he is responsible for maintaining the security, privacy, and integrity of Berkadia’s technology assets. In his more than 15 years of tenure with Berkadia and its predecessor companies, including Capmark Finance and GMAC Commercial Mortgage, Mr. Dryden has held numerous technology leadership positions where he advised on risk, compliance, cybersecurity, and managing cloud migrations. Mr. Dryden is a member of the Information Systems Audit and Control Association, the Scrum Alliance, and the Mortgage Bankers Association CRE Technology Leadership Roundtable. He attended Pennsylvania State University and has been recognized as a Certified Information Security Manager (CISM) by ISACA.

    Amy Frazey, CPA, Assistant Vice President, Investment Administration, StanCorp Mortgage Investors, LLC

    Amy Frazey began her involvement in the commercial real estate finance industry in October 2004 as the Assistant Vice President, Investment Administration for StanCorp Mortgage Investors, LLC (SMI), a subsidiary of StanCorp Financial Group, Inc. the holding company of Standard Insurance Company (SIC). In her current role she leads the reporting, accounting, servicing and operations associated with their commercial real estate portfolio which is in excess of $10.9 billion and 6,000 loans.

    Prior to joining SMI, she spent four years as the Treasury and Financial Services Manager at SIC and six years in public accounting with PricewaterhouseCoopers, LLP. Amy served on the COMBOG Servicer Council as Chair and Vice Chair between 2016-2018.  She was also on the board of the Oregon Mortgage Bankers Association from 2008 to 2015. Amy earned a B.S. in Business - Accounting from Montana State University and became an Oregon State CPA while at PricewaterhouseCoopers, LLP.

    Joni Brown-Haas, President, PGIM Real Estate Finance

    Joni Brown-Haas is President of Prudential Asset Resources, the asset management and servicing group of PGIM Real Estate Finance.  She leads a team of 125+ professionals responsible for all servicing and asset management operations related to PGIM Real Estate Finance’s loan servicing portfolio across multiple capital sources valued at $98.2 billion as of March 31, 2019. Assets under management include Fannie Mae, Freddie Mac, FHA, Ag, international and the company’s general account.

    Joni joined Prudential Asset Resources in 2005 and has served in various capacities. In her prior role as COO, Joni partnered closely with the senior management team to manage strategic planning and decision making, oversee the daily operational activities, disseminate internal communications, set goals for performance and growth, and promote company culture and vision.

    In addition to Joni’s role as COO, she was responsible for the management and oversight of the Servicing, Administrative Operations and Business Support Services teams. She was charged with the implementation of all servicing functions associated with PGIM’s commercial loan portfolio.  Joni has more than 30 years of experience in the residential and commercial mortgage service industries. She has held senior positions with ORIX Capital Markets LLC, First Horizon Home Loan Corporation, Citicorp and Fleet Mortgage Group.

    Over the course of her career, Joni has been involved in leadership and development training.  Joni is a member of the Mortgage Bankers Association (MBA), and serves on the Commercial Certified Mortgage Servicer (CCMS) Qualifications Committee and is vice-chairman of the Servicer Council.

    Christopher P. Fielder, Director, Digital & Technology, CBRE Loan Services, Inc.

    Chris has been in the mortgage loan servicing industry since 1987.  Over the years, he has managed various departments including Investor Reporting, Escrow Administration, Cash Administration, Asset Management, Compliance, Information Technology and Business Analytics.  In his current role, Chris’ primary responsibilities include over-site of the following areas:  New Loan Setup, Conversions, Billing, ARM’s, Cash Administration, Investor Reporting, Escrow Administration, Document Management, iSeries application development, SQL application development, and IT Security.  Chris leads the strategic and planning phases of our IT team, including hardware and software requirements, procurement, testing and implementation.  Chris also plays a vital role in all Operations and IT Compliance reviews, including USAP, SSAE 18, Corporate IT Security reviews, SCABBA (Source Code Assisted Black Box Assessment) reviews, and IT Certification requirements.  Chris takes on a lead role in CBRE Loan Services Business Continuity Plan and Disaster Recovery implementation and testing.  Chris is a graduate of Control Data Institute with an educational emphasis in Computer Technology.

  • Refreshment Break in the Exhibit Area

    Location: Platinum Ballroom E,
    Second Floor

    Networking Opportunities,

    Refreshment Break

  • Enhancing Culture and Productivity: Interpersonal Styles

    Location: Diamond Ballroom 6,
    Third Floor


    Speaker(s)

    DeAnne Reed, AVP, Servicing Operations, Pacific Life Insurance Company

    Shelley Hasskamp, CCMS, Senior Vice President, Bellwether Enterprise Real Estate Capital, LLC

    Breakout Session

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    Awareness of your personal style and those of your colleagues can aid or hinder an organization’s productivity and inclusion. In this session learn to identify your personal style and learn how knowledge of alternate styles can be used to augment department performance and minimize conflicts.

    Speaker(s)

    DeAnne Reed, AVP, Servicing Operations, Pacific Life Insurance Company

    DeAnne Reed is an Assistant Vice President in the Real Estate Investment area at Pacific Life Insurance Company.  She joined Pacific Life in 1998 and overseas the Portfolio Operations and Pacific Life Construction Loan Management teams.  Under her direction, Portfolio Operations is responsible for a wide variety of services including new loan setup and release, billing, IRS annual reporting, UCC filings and continuations, document control/file management as well as insurance, escrow, reserve and cash management.  The Pacific Life Construction Loan Management team provides client services, transaction analysis, construction loan administration and property inspections for the Pacific Life construction loan portfolio.  Her team is also responsible for the oversight, leadership and business direction for the mortgage loan system.  Ms. Reed graduated Cum Laude with a B.A. degree in organizational leadership from Chapman University.

    Shelley Hasskamp, CCMS, Senior Vice President, Bellwether Enterprise Real Estate Capital, LLC

    Shelley Hasskamp is Senior Vice President for Bellwether Enterprise and is responsible for Asset Management on the Life Company Portfolio.  Shelley has over 30 years’ experience in commercial mortgage banking and served on the Asset Administration Committee of the Mortgage Bankers Association (MBA) for three years, serving as Chair of the committee in 2003/2004.  In 2013, Shelley earned the MBA’s CCMS designation.  Prior to joining Bellwether Enterprise, Shelley was Vice President and Senior Portfolio Manager for Grandbridge Real Estate Capital LLC. Ms. Hasskamp joined Grandbridge in 2012 with the acquisition of Dwyer-Curlett & Co., where as a partner and senior leader of the company, she was responsible for overseeing all in-house loan closings and the loan administration department, as well as additional administrative responsibilities.

  • Loan Management and Surveillance

    Location: Diamond Ballroom 5,
    Third Floor


    Speaker(s)

    Adam Fox, Senior Director, Fitch Ratings

    Amr Fawzi, Director, Credit Risk Management, Fannie Mae

    Brian J. Shoch, CCMS, Senior Vice President, Berkadia

    Glenn Gilbert, Director, Wells Fargo Bank, N.A.

    Charles Scott, Director, Surveillance, PGIM Real Estate Finance

    Breakout Session

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    Asset managers receive an abundance of data and information regarding the loans serviced, and need to execute a variety of tasks - from compiling and coordinating the data to form a full picture of the asset and its performance, to evaluating the data from various sources, to providing a feedback loop when provisions seem to punish the performing borrower.  Hear from asset managers as they discuss practices that allow them to maintain flexibility while ensuring that pertinent information doesn’t fall through the cracks.

    Speaker(s)

    Adam Fox, Senior Director, Fitch Ratings

    Adam Fox is a senior director in Fitch Ratings’ U.S. CMBS group. His primary areas of expertise are commercial mortgage servicing and U.S. CMBS. Adam is currently responsible for Fitch’s North American commercial mortgage servicing group and leads a team of three analysts covering approximately 45 commercial mortgage servicers. In addition, he maintains an active role in new issuance and surveillance CMBS rating reviews as well as European servicer evaluations.

    Prior to his current position, Adam led a team of five associates who perform CMBS surveillance and authored a variety of research and criteria reports.

    Adam was previously director of data management at CRIIMI MAE where he spent seven years. During his tenure at CRIIMI MAE, he worked with the investor reporting, master/primary and special servicing groups before moving to information technology where he was responsible for the development of servicing and reporting software as well as data management for the company.

    Adam earned his BBA in finance and international business from Marymount University. He is also an active member of the Commercial Real Estate Finance Council and Mortgage Bankers Association.

    Amr Fawzi, Director, Credit Risk Management, Fannie Mae

    Amr Fawzi is a Director of Credit Risk Management at Fannie Mae, responsible for Partner and Portfolio Surveillance within the Asset Management area for the performing loan portion of the Multifamily book of business. Amr has been at Fannie Mae for 15 years, where he has held multiple positions. Prior to that, Amr has over 20 years of experience in Multifamily and Single Family Servicing and Asset Management as well as Equity Asset Management.  Amr’s background includes experience at Lazard Asset Management, the National Cooperative Bank and EFG-Hermes.

    Brian J. Shoch, CCMS, Senior Vice President, Berkadia

    Brian Shoch holds the position of senior vice president and managing director within the Services division at Berkadia Commercial Mortgage LLC.  As a member of the Senior Management team, Mr. Shoch’s primary responsibilities include leadership and oversight of Client Relations, Special Servicing and Asset Management and the Borrower Consents teams across the United States and India.  Mr. Shoch focuses on Berkadia’s Agency, CMBS, Proprietary and Fee for Service relationships which comprise its $240 billion servicing portfolio. Mr. Shoch serves as Berkadia’s Chief Asset Manager for Fannie Mae and is a member of Freddie Mac’s Servicing Advisory Council.

    Mr. Shoch has thirty years of mortgage servicing experience, the last twenty-five of which have been focused on commercial real estate. Mr. Shoch previously held various staff and management positions across Berkadia and predecessor company’s servicing platform. Mr. Shoch attended Thomas Edison State College with a focus on Business Management. As an active member of both the Mortgage Banker Association and CREFC, Mr. Shoch has participated and/or chaired numerous committees and task forces.   Additionally, Mr. Shoch achieved the MBA’s CCMS designation in May of 2017. 

    Glenn Gilbert, Director, Wells Fargo Bank, N.A.

    Glenn Gilbert is a Director and Team Lead in the GSE Select Client Asset Administration group within Wells Fargo Commercial Mortgage Servicing (CMS). Mr. Gilbert has been with the bank for 24 years and is based in Charlotte, North Carolina.  This group manages high exposure multifamily relationships financed through various Fannie Mae and Freddie Mac loan programs for the bank. Prior Wells experience includes CMBS Asset Management of all asset classes and large Single Asset Single Borrower securitization portfolio management.  In addition Mr. Gilbert managed Audit and Compliance teams within the CMS and legacy Wachovia and First Union platforms. Prior to joining Wells Fargo, Mr. Gilbert spent 5 years at the Bear Stearns Mortgage Capital Corporation in the Residential MBS Master Servicing group. Mr. Gilbert graduated from the University of Maryland and is co-chairing the Mortgage Bankers Association Commercial Asset Management Round Table forum

    Charles Scott, Director, Surveillance, PGIM Real Estate Finance

    Charles has over 18 years of experience in both commercial mortgage servicing and origination.  He joined Prudential Asset Resources in 2010 and currently serves as a Director in the Asset Management group.  His team is focused on the collateral performance of PGIM Real Estate Finance’s $95B commercial real estate portfolio (domestic and international assets).  Responsibilities include the oversight/management of financial statement analysis, inspections, deferred maintenance, watchlist management, loan covenant monitoring, portfolio valuation and quality ratings. 

  • Servicing Technology: Today & Tomorrow

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Brian Hanson, 2019 Vice Chair, MBA Servicer Council and Managing Director, CW Capital Asset Management LLC

    Ted Merkle, Senior Director of Strategic Transformation, Freddie Mac Multifamily

    Alan Kronovet, CCMS, Head of Commercial Mortgage Servicing, Wells Fargo Bank, N.A.

    Chris Shamaly, Senior Managing Director, CBRE Loan Services, Inc.

    Breakout Session

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    This session is dedicated to sharing the grand and mundane of the technologies that servicing companies are utilizing and deploying to continue moving forward into the 21st century. Learn the current tech trends for efficiency, accuracy and cost savings, and hear the impetus behind the trends.

    Speaker(s)

    Brian Hanson, 2019 Vice Chair, MBA Servicer Council and Managing Director, CW Capital Asset Management LLC

    Brian Hanson joined CWCapital in February 2006. His responsibilities are focused on maximizing strategic relationships with clients and business partners of the firm and its affiliates RealINSIGHT and RealINSIGHT Marketplace as well as industry constituents. From 1996 to 2003, before joining CWCapital, Mr. Hanson managed the primary and special servicing and asset management functions for CRIIMI MAE’s $19 billion commercial mortgage portfolio. Prior to CRIIMI, Mr. Hanson served as Chief Operating Officer and Portfolio Director for JCF Partners in Lanham, MD, overseeing their $1 billion real estate portfolio. Prior to joining JCF in 1991, Mr. Hanson was Vice President of secondary marketing and syndications for a financial institution and its wholly-owned mortgage banking subsidiary. 

    Mr. Hanson has lectured at various universities, including Harvard, Columbia, NYU, Wharton, Maryland and Johns Hopkins, and has had speaking engagements for the Mortgage Bankers Association, Commercial Real Estate Finance Council (CREFC), Fitch Ratings, Standard & Poor’s, the Appraisal Institute and various other trade associations. Mr. Hanson holds a B.A. in mathematics from Washington and Lee University.

    Ted Merkle, Senior Director of Strategic Transformation, Freddie Mac Multifamily

    Ted Merkle is Senior Director of Strategic Transformation for Freddie Mac Multifamily. In this role, he is responsible for strategic change, communication and customer experience for the organization’s digital transformation and other strategic initiatives.

    Prior to his current role, Mr. Merkle held several positions in Freddie Mac Multifamily including Senior Director of Servicer & Client Management where he managed customer relationship and insurance compliance activities. He also managed a team in Asset Resolution and served as an Underwriter in Freddie Mac’s Southeast Region.

    Prior to joining Freddie Mac in 2004, Mr. Merkle was an Asset Manager at CRIIMI MAE (now CWCapital). He was responsible for developing and implementing modification strategies and managing servicing duties for a portfolio of CMBS loans. 

    Mr. Merkle began his career in banking and holds a bachelor’s degree in Finance from the University of Maryland at College Park.

    Alan Kronovet, CCMS, Head of Commercial Mortgage Servicing, Wells Fargo Bank, N.A.

    Alan Kronovet is an executive vice president and the group head of Wells Fargo Commercial Mortgage Servicing. Based in Charlotte, North Carolina, he leads more than 1,000 team members, primarily located in Charlotte; the San Francisco Bay Area; greater Washington, D.C.; New York City; and Bengaluru and Hyderabad, India. Commercial Mortgage Servicing serves clients throughout the United States, including individual borrowers, institutional investors, financial institutions, internationally recognized investment banks, and other third-party investment groups. Alan has extensive experience in all aspects of commercial real estate finance, including loan origination, securitization, and servicing and asset management.

    Previously, Alan held an executive role at Fannie Mae, where he was responsible for leading the Multifamily Mortgage Operations group. Before Fannie Mae, Alan worked at Wells Fargo, Wachovia, and First Union for 14 years in various commercial real estate roles, most recently in commercial real estate loan servicing and asset management.

    Alan is a member of the Mortgage Bankers Association of America (MBA) and Commercial Real Estate Finance Council (CREFC). He has served as the MBA Servicer Council’s co-vice chair from 2013 to 2016, and on the MBA Servicing Conference Steering Committee in 2014 and 2015. He assisted with the MBA’s Council to Shape Change, and chaired the joint CREFC/MBA Loan Assumption Task Force. Alan regularly attends industry conferences, often as an expert panelist, and has authored or co-authored four published articles on various aspects of CMBS.

    Chris Shamaly, Senior Managing Director, CBRE Loan Services, Inc.

    Chris Shamaly is Senior Managing Director of CBRE Loan Services. He has over 25 years of experience both as a real estate and capital markets professional and also as a commercial bank lawyer specializing in commercial and residential loan servicing, complex loan workouts, loan sales and REO asset management. Beginning in late 2007 and continuing through end of 2015, Chris served as general counsel of Debt and Structured Finance for CBRE Capital Markets.

    Chris is an active member of the Mortgage Bankers Association and earned his Bachelor of Business Administration degree in both finance and real estate from the University of Texas at Austin.

  • Roundtable

  • Lunch in the Exhibit Area

    Location: Platinum Ballroom E,
    Second Floor

    Lunch,

    Networking Opportunities

  • Correspondent Meeting

  • Learning Lab: Bridging the Gap - Servicing and Banking

    Location: Diamond Ballroom 5,
    Third Floor


    Speaker(s)

    Michael Kenney, Vice President, Operational Risk, Freddie Mac

    Beth Moskow-Schnoll, Managing Partner, Ballard Spahr, LLP

    Special Session

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    This panel helps break down the legal and regulatory background behind a bank’s need for information.  Discussion centers around bank requirements and potential practices to streamline the banking relationship.

    Speaker(s)

    Michael Kenney, Vice President, Operational Risk, Freddie Mac

    As Vice President of Operational Risk, Michael leads the first line of defense risk management for financial crimes, privacy and information security, business resiliency, vendor management and compliance with regulatory requirements. Mike and his team establishes the risk direction by aligning the Multifamily Governance Framework with the business operating model. He continually improves governance by understanding the multifaceted drivers that effect risk environment.

    Beth Moskow-Schnoll, Managing Partner, Ballard Spahr, LLP

  • Learning Lab: Construction Servicing - From Ground-up to Rehab

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Patrick Dahnert, Director & Partner, Essex Financial Services LLC

    Bonnie Hochman Rothell, Partner, Morris, Manning & Martin, LLP

    Special Session

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    As lenders look to compete in the construction loan and value add space and as catastrophes cause servicers and asset managers to manage rehab, it is prudent to understand the risks involved with seeing a construction project through. This learning lab covers the risks involved in construction servicing and the surveillance that will assist you in managing  loans and properties with a construction element.

    Speaker(s)

    Patrick Dahnert, Director & Partner, Essex Financial Services LLC

    Patrick joined Essex in 2009 as Vice President and was promoted to Director and Partner in 2011. He is responsible for all aspects of Essex’s operation, business strategy and resource management.  Patrick joined Essex after five years at Capmark Finance where he served as Assistant Vice President.  He was responsible for management and oversight of $12.6 billion of CMBS and life company servicing.  Patrick began his career at First Arizona Savings in 2002 in the construction loan servicing department.

    Patrick received his BS-Business Management & Finance from Marist College in Poughkeepsie, NY where he was also a student athlete on the tennis team. Patrick participates in ongoing leadership training through the Mortgage Bankers Association.  He also received his certification as a Project Management Professional in 2015.

    Bonnie Hochman Rothell, Partner, Morris, Manning & Martin, LLP

    Bonnie Hochman Rothell is the Chair of the Litigation Practice at Morris, Manning & Martin, LLP and serves on the firm’s Executive and Management Committees. Ms. Hochman Rothell has first chaired hundreds of litigation matters throughout the U.S. and has prosecuted and defended appeals to the United States Supreme Court. Her clients include banks and institutional lenders, developers, holding companies, government agencies, public housing authorities, government contractors, entrepreneurs, commercial enterprises, foreign corporations and individuals. Ms. Hochman Rothell has unique expertise in matters involving HUD, Fannie Mae, Freddie Mac, USDA, GNMA and private lending and mortgage originating and servicing. Her advice and guidance is often sought prior to litigation in an effort to engage in risk management strategies and litigation avoidance. She has handled numerous creditors’ rights, lender liability types of claims, construction disputes and has extensive experience with defaulted loans, including the FHA assignment process. She frequently consults with clients on construction lending and servicing issues. In addition to an active litigation practice, Ms. Hochman Rothell is a certified mediator and has been actively involved in numerous pro bono pursuits and has served on various boards and commissions.

  • Learning Lab: Keeping Tabs On Underlying Risks

    Location: Diamond Ballroom 6,
    Third Floor


    Speaker(s)

    Gwen Roush, Vice President, CMBS Surveillance, DBRS, Inc.

    Roy Chun, Managing Director, Kroll Bond Rating Agency

    Dugger Schwartz, Senior Vice President - Real Estate Solutions, PNC Real Estate

    Special Session

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    Analyzing operating statements and rent rolls is at the heart of reporting property performance. But in addition to expense and occupancy trends and coverage rations, what can we learn from these reports? Join this group of asset managers and rating agency analysts as they look at borrower and property reports to evaluate risks by property type. 

    Speaker(s)

    Gwen Roush, Vice President, CMBS Surveillance, DBRS, Inc.

    Gwen Roush is a Vice President at DBRS, where she is the lead surveillance analyst with the North American CMBS group in Chicago.  In her role with DBRS, Gwen is responsible for managing the day-to-day of the group as surveillance reviews are completed.  In addition, Gwen is highly involved with the DBRS Viewpoint platform, a web-based CMBS tool built by DBRS that houses issuance and servicer data for all CMBS transactions, as well as DBRS commentary for DBRS-rated deals. She began her CMBS career with Midland Loan Services, and prior to re-joining DBRS in 2015, she was with PNC Real Estate’s Multifamily group in Dallas. Gwen has a B.A. in Political Science from Mizzou.

    Roy Chun, Managing Director, Kroll Bond Rating Agency

    Roy Chun is a Managing Director at Kroll Bond Rating Agency and head of the CMBS Surveillance group. Prior to joining KBRA, Roy was a Senior Director at Freddie Mac overseeing the surveillance and various master servicing responsibilities of the agency’s multifamily portfolio of loans and guarantees. functions Prior to his work at Freddie Mac, Roy was at Standard & Poor’s in a number of capacities including heading the team responsible for the surveillance of the company’s CMBS ratings portfolio. Roy holds a BS in Engineering and Applied Mathematics from Stony Brook University and a MBA from Baruch College.

    Dugger Schwartz, Senior Vice President - Real Estate Solutions, PNC Real Estate

    Wm. Dugger Schwartz is a senior vice president and the operations officer for Midland Loan Services’ Real Estate Solutions group. His responsibilities includes execution of strategic initiatives, technology & process improvements, risk management and governance activities, resourcing and administration for the special servicing and asset management teams. Prior to his current position, Mr. Schwartz managed a team of asset managers that was responsible for the surveillance/asset management of a portfolio in excess of $30 billion. He has also led a variety of diligence/valuation projects, securitizations for life insurance companies & PNC's lending group as well as technology & client implementations. Mr. Schwartz has a master's degree in Management from the University of Missouri-Kansas City and a bachelor's degree from the University of Texas at Austin. Dugger is a member of the Commercial Real Estate Finance Council and was the co-lead of the CREFC working group on trust terminations.

  • Nuveen Real Estate Correspondent Meeting (Closed)

    Location: Diamond Ballroom 9,
    Third Floor

    Correspondent Meeting

  • General Session: The Economic and Commercial Real Estate Market Outlook

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Jamie Woodwell, Vice President, CRE Research & Economics, Mortgage Bankers Association

    Steven R. Johnson, Managing Director of Commercial Mortgage Servicing, Principal Real Estate Investors

    General Session

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    E-commerce, last-mile industrial, apartment construction, flexible workspace, the Federal Reserve, property valuations, new capital sources, loan performance.  There is $3.3 trillion of commercial mortgage debt outstanding in the United States, and as that figure continues to grow, so do the topics driving changes to commercial real estate.  MBA’s Vice President of Research & Economics, Jamie Woodwell, discusses the latest on the economy and the CRE marketplace, with a special focus on issues of importance to commercial and multifamily mortgage servicers.  This session provides a forecast you can't afford to miss, and helps you  understand where the markets are and where they are heading.

    Speaker(s)

    Jamie Woodwell, Vice President, CRE Research & Economics, Mortgage Bankers Association

    Jamie Woodwell is Vice President in the Research and Economics group at the Mortgage Bankers Association (MBA), where he oversees MBA's research on the commercial and multifamily real estate markets. Jamie's work covers the macro-economy, commercial and multifamily property markets, commercial and multifamily real estate finance, servicing, mortgage banking benchmarking and more. Jamie is an expert on the commercial real estate finance markets and he and his work are regularly cited in the media, on Capitol Hill and in regulatory settings. He is a frequent contributor to Mortgage Banking magazine and other periodicals and a regular speaker at industry events. He has appeared on CNBC, Bloomberg and in other popular and trade press and has testified before the Congressional Oversight Panel for TARP.

    Jamie also leads special MBA projects including its Council to Shape Change and the Council on Ensuring Mortgage Liquidity, and oversees MBA's commercial peer business roundtables including CFOs, CTOs and HR heads. The Council to Shape Change brought together leaders from the single-family and commercial/multifamily finance markets to identify key trends shaping the industry. The group issued its report "Outlook for the Real Estate Finance Industry" in 2006. In 2008, the Council on Ensuring Mortgage Liquidity brought together 23 industry leaders representing MBA's diverse membership who were tasked with determining what a functioning secondary mortgage market should like for the long term. In September of 2009, the Council released "Future Government Role in the Core Secondary Mortgage Market," a framework for government involvement in the single-family and multifamily secondary mortgage markets and a foundation for most subsequent reform proposals.

    Woodwell received his bachelor's degree in economics and American studies from Brown University in Providence, Rhode Island. He earned his master's degree in urban and regional planning from the Graduate School of Public and International Affairs at the University of Pittsburgh.

    Steven R. Johnson, Managing Director of Commercial Mortgage Servicing, Principal Real Estate Investors

    Steve Johnson is the Managing Director of Commercial Mortgage Servicing with Principal Real Estate Investors, the dedicated real estate unit of Principal Global Investors. He is responsible for managing the servicing activities for Principal’s $22.0 billion servicing portfolio composed primarily of CMBS and portfolio loans. This responsibility includes establishing the strategic direction for servicing, providing relationship management to clients, overseeing risk management of the servicing operations, pricing of new business and managing profitability. Prior to joining Principal in 2004, Steve was the Director of Portfolio Management for Wachovia Securities in Charlotte, North Carolina. Prior to joining Wachovia in 1993, Steve worked for Deloitte & Touche in Charlotte, North Carolina. Steve received a Bachelor's Degree in Accounting from Virginia Tech and is a Certified Public Accountant on inactive status.  Steve served as the chairperson for the MBA Commercial/Multifamily Servicer Council for 2014 and 2015.

  • Refreshment Break in the Exhibit Area

    Location: Platinum Ballroom E,
    Second Floor

    Networking Opportunities,

    Refreshment Break

  • Servicer Council Advisory Committee Meeting (By Invitation Only)

    Location: Platinum Ballroom H,
    Second Floor

    Committee Meeting

  • Everyday Software: Leveraging the Basics

    Location: Diamond Ballroom 5,
    Third Floor


    Speaker(s)

    Colleen Larkin, CRI, Managing Director, NYL Real Estate Investors

    Bryan Doyle, Director, Operations & Technology, CBRE Capital Markets

    Jason Berry, Chief Operating Officer, Barry Slatt Mortgage Company

    Bob Wright, CMB, CCMS, Director, Business Development, SS&C

    Breakout Session

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    Companies are developing applications or utilizing existing websites, third party applications and licensing third party software to manage the servicing responsibilities and provide information. Expert panelists from the entire servicing spectrum discuss the sourcing, storage and safety of data and information that enhances investor understanding of the loans and how you may be able to leverage systems that you currently have in place.  

    Speaker(s)

    Colleen Larkin, CRI, Managing Director, NYL Real Estate Investors

    Colleen Larkin is Managing Director at New York Life Real Estate Investors overseeing Loan Closing, Loan Servicing & Real Estate Intelligence. She is also responsible for managing all technology initiatives on behalf of Real Estate Investors.  Ms. Larkin began her career at New York Life in 1991 as an accountant and over the course of her tenure held various accounting and asset management positions. Ms. Larkin earned a BS in Accounting from the University of Scranton.  She is a Charter holder of the Chartered Realty Investor Society and a member of the Mortgage Bankers Association Life Company Servicer Executive Roundtable.

    Bryan Doyle, Director, Operations & Technology, CBRE Capital Markets

    Bryan Doyle serves as the Director of Operations for CBRE’s Capital Markets division. In his role Bryan oversees strategic partnerships and technology initiatives for the debt and structured finance business line and leads their integrated digital marketing and inside sales team.

    Bryan began his career as a broker at Marcus & Millichap before moving into an acquisitions role for a national student housing owner/operator. In 2013 Bryan moved into the technology industry joining Mitchell International a KKR portfolio company where he oversaw a line of software products for the finance industry. In 2016 Bryan returned to the commercial real estate industry taking his current position with the Debt and Structured Finance team.

    Jason Berry, Chief Operating Officer, Barry Slatt Mortgage Company

    With more than 27 years of experience in commercial real estate, Jason Berry has a proven track record of innovative operations as well as leading cross-functional teams for complex operations. Prior to full-time engagement with Barry Slatt Mortgage, Jason served as both interim Chief Operating Officer and regional leader of the California brokerage offices for CBC Advisors, the largest franchisee in the Coldwell Banker Commercial system. Jason’s background included serving as the Chief Operating Officer from 2000 to 2012 for BT Commercial which helped launch Cassidy Turley in 2010. After the successful merger with Cassidy Turley in 2012, he became the Executive Managing Director of the Northern California region prior to leaving the firm in 2015 with the sale to Cushman & Wakefield.

    Bob Wright, CMB, CCMS, Director, Business Development, SS&C

    Robert G. Wright, CMB, CCMS – Bob joined SS&C Technologies as Director of Business Development and is responsible for delivering next generation technology solutions for the commercial real estate finance industry, including the Precision LM system and AWD workflow solutions.  Prior to SS&C, he was a SVP at PNC’s Midland Loan Services division for 23 years with extensive operational oversight responsibilities throughout the loan servicing division, including technology prioritization, innovation and process improvement, business development and account management, career development, and training.  He earned his MBA from the University of Kansas in Finance and BSBA from the University of Missouri, with a dual major in Finance and Real Estate.

  • Freddie Mac Correspondent Meeting (Closed

    Location: Gold Ballroom 3,
    First Floor

    Correspondent Meeting

  • Insurance: Safeguarding Your Closing Timeline

    Location: Diamond Ballroom 4,
    Third Floor


    Speaker(s)

    Carina Johnson, Vice President, Walker & Dunlop, LLC

    Becky Browning, SVP-Closing & Insurance, Armada Analytics, Inc.

    Misty Leeth, Managing Director, Red Mortgage Capital

    Emily Rasmussen, Managing Director, Operations & GSE Review, Harbor Group Consulting, LLC

    Breakout Session

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    If not managed correctly, insurance requirements can delay closing.  Experts discuss the risks the insurance is intended to mitigate, how the insurance request may be interpreted by the agent, how last minute requests or delivery can negatively impact the transaction and information that should be required of the borrower to ensure compliance during the term of the loan.

    Speaker(s)

    Carina Johnson, Vice President, Walker & Dunlop, LLC

    Carina Johnson, Vice President in Walker & Dunlop’s Loan Servicing department, assists in leading the company’s insurance compliance division. Ms. Johnson specializes in complex commercial blanket coverage analysis and compliance reviews and she is experienced in managing multiple teams throughout Fannie Mae and Freddie Mac’s prefunding, servicing, and auditing processes.

    Ms. Johnson joined Walker & Dunlop in 2013 as an Insurance Analyst and was promoted to Assistant Vice President in 2015.  She has held her current position of Vice President since 2017.  In these roles, Ms. Johnson has designed and implemented customized policies and procedures used to meet multiple lender requirements. Utilizing her insurance and loan servicing expertise, she also works alongside program and web developers to build multiple insurance compliance and workflow systems that improve her team’s efficiency.

     

    Becky Browning, SVP-Closing & Insurance, Armada Analytics, Inc.

    Becky Browning, SVP at Armada Analytics, Inc., oversees closing, insurance review and the Freddie loan purchase departments. Prior to joining Armada, Becky was the owner of Browning Consulting Group consulting with clients in a myriad of areas including loan servicing, underwriting, closings and insurance review.

    Before forming her company, Becky was First VP at Live Oak Capital (which later became a part of Grandbridge Real Estate Capital.) She worked in various capacities including supervising the production analytical staff, closing commercial loans and heading the loan servicing department.

    Prior to her tenure at Live Oak, Becky oversaw national servicing for Holliday, Fenoglio, Fowler. She also spent part of her early career with Prudential Realty Group in loan origination and property management and two years as a commercial fee appraiser with Bach Thoreen.

    Misty Leeth, Managing Director, Red Mortgage Capital

    Ms. Leeth joined RED Mortgage Capital, LLC in August 2008 as Vice President and Servicing Manager, and currently serves as Managing Director. In this position, she oversees the Escrow Administration group and manages all facets of escrow administration including taxes, insurance and escrow analysis. Prior to joining RED, Ms. Leeth was employed as Insurance Services Manager and Risk Analyst for Capmark Financial Group where she worked with and managed insurance matters for multifamily assets. Prior to that, she served as a paralegal for Paramount Financial Group and as a Commercial Specialist for State Farm Insurance Companies. Ms. Leeth holds a paralegal certificate from Ohio University, Ohio Property and Casualty insurance license, and graduated with her Bachelor’s Degree of Business Administration at Mount Vernon Nazarene University.

    Emily Rasmussen, Managing Director, Operations & GSE Review, Harbor Group Consulting, LLC

    Ms. Rasmussen began her career in public finance and equity trading before becoming Head of CMBS Loan Closings at MC Five Mile. While there, she designed and managed the bank’s closing process, overseeing the successful securitization of over two billion in mid-market loans, financing all property types and classes. Since Joining Harbor Group in 2016, Ms. Rasmussen has taken over management of the New York based office, where she oversees Harbor’s agency lending review practice in addition to a variety of balance sheet, bridge loan and construction projects. In addition, she is responsible for Harbor’s global operations and company review standards, which includes management of company analytics procedures, ongoing staff training/development, needs-based process integration for individual clients (both new and existing), technology systems development, and continuous tailoring of procedural and technology platforms in parallel with evolving market and regulatory expectations. Ms. Rasmussen brings lender-side expertise in streamlining the closing process and providing creative solutions that allows Harbor to be an effective and efficient service partner for clients large and small.

  • There is no “I” in Talent Management

    Location: Diamond Ballroom 6,
    Third Floor


    Speaker(s)

    Katie Schwarting, Partner, Bryan Cave Leighton Paisner, LLP

    Richard Tsui, Senior Director, Nuveen Real Estate

    Christian Baggett, Director of Business Development, Essex Financial Services LLC

    C. Kent Jurgensen, CCMS, 2019 CCMS Education Committee Chair, Director - CMS Asset Management, Principal Real Estate Investors

    Breakout Session

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    Managers, supervisors and team leads, join this interactive session for practical recommendations across the spectrum of talent development -  from identification of potential stars to retention, support and promotion.    Facilitators will provide you with ideas and action items to better know your staff, develop a talent pipeline, enhance leadership skills and create a culture of ownership among all employees. Come prepared to share your own experiences and best practices.  There is no “I” in talent management so join this group and get the absolute best from your team.

    Speaker(s)

    Katie Schwarting, Partner, Bryan Cave Leighton Paisner, LLP

    Katie Schwarting's legal practice focuses on CMBS and Freddie Mac securitizations (both the K Series and Small Balance Loan products), regulatory issues impacting securitization, other portfolio and warehouse servicing agreements, B-Piece investor purchase of securities, asset management, workout and foreclose strategies and the sale of servicing rights.

    Prior to joining the firm, Ms. Schwarting was Senior Director of the Commercial Real Estate/Multifamily Finance Department of the Mortgage Bankers Association in Washington, D.C. Her key responsibilities included advancing issues, standards, regulations and legislation to support the commercial real estate industry MBA members in asset administration (including CMBS, portfolio lending and life company servicing) and loan origination (including lenders, rating agencies, consultants, insurance companies and attorneys). She also participated in extensive outreach programs and authored several white papers on topics ranging from the assumption process, mold property inspections to due diligence for force placed insurance.

    Ms. Schwarting's experience also includes five years as Assistant Vice President of the Real Estate and Financial Services - Structured Products Services - division of Wachovia Securities. She worked in the business development group as a deal integration manager, a data integrity manager and a portfolio manager, where she managed sixteen commercial mortgage securitizations and conduit portfolios, totaling more than $10 billion and 1,150 mortgage loans. She also negotiated and closed commercial mortgage-backed securitization transactions, covering business issues as the Master Servicer.

    Richard Tsui, Senior Director, Nuveen Real Estate

    As a senior director with TH Real Estate, Richard Tsui leads a team of professionals providing asset management and surveillance of its entire debt portfolio on behalf of TIAA’s General Account and various separate mandates which consists of domestic and international commercial mortgages, CMBS and real estate debt fund investments.  Mr. Tsui’s broad real estate capital markets knowledge and risk management expertise reflects career experience that encompasses all major property types across many geographies.  Over the past 18 years, he has primarily worked in real estate debt.  Since joining TH Real Estate in 2011, Mr. Tsui helped build its lending platform overseas expanding into the UK and other select European countries as well as Australia.

    Prior to joining TH Real Estate, Mr. Tsui was a debt asset manager at Wells Fargo.  During his tenure, he co-managed the firm’s structured finance CRE CDO and was also involved in implementing strategies for workouts, restructures and dispositions.  Previously, he held debt asset management roles at iStar Financial and CIGNA.

    Mr. Tsui graduated from the University of Connecticut with a Bachelor of Science degree in management with a minor in international studies/economics.

    Christian Baggett, Director of Business Development, Essex Financial Services LLC

    Chris joined Essex in 2018 where he helps clients maximize the value of their servicing business.  Essex provides loan servicing, construction draw reviews and other services to 50 institutional lenders, mortgage banking firms and debt funds.  Prior to Essex, Chris worked for Voya Investment Management for 15 years where he was responsible for the servicing of the firm’s $13 billion mortgage portfolio.  From 1993 to 2002 he worked for CapMark Services where he was responsible for the oversight of mortgage portfolios totaling $20 billion.  At CapMark he served on the management committee charged with talent development of 250 servicing professionals.  He has also held positions with firms that resolved distressed debt and failed savings & loans and has been an independent advisor to firms seeking to improve or expand their services in the mortgage industry.

    C. Kent Jurgensen, CCMS, 2019 CCMS Education Committee Chair, Director - CMS Asset Management, Principal Real Estate Investors

    Kent Jurgensen is Director-CMS Asset Management, Commercial Mortgage Servicing for Principal Real Estate Investors, LLC, the dedicated real estate unit of Principal Global Investors, LLC. He provides technical consultation and team leadership for the Portfolio/3rd party Servicing Asset Management Team.  Kent joined the firm in 1988 and his previous experience includes closing commercial real estate loan transactions and leading a team of professionals who specialized in closing construction, hotel, CMBS and balance sheet lender loan transactions.  Kent has a Bachelor of Arts degree from Grand View University and earned the Commercial Certified Mortgage Servicer (CCMS) designation from the Mortgage Bankers Association in 2013. 

  • HMDA Reporting Debrief (HMDA Reporting Representatives)

    Location: Platinum Ballroom B,
    Second Floor

    Special Event

  • Opening Reception in the Exhibit Area: Hooray for Hollywood

    Location: Platinum Ballroom E,
    Second Floor

    Networking Opportunities,

    Reception

  • MAA/MORPAC Event