2019 Schedule

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Check out our final schedule from MBA's Risk Management, QA and Fraud Prevention Forum 2019 to get a sense of what to expect in 2020!

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Monday, September 16, 2019

  • General Session: Risk Management Leaders Panel

    Location: Chicago 6,
    Ballroom - Level 4


    Speaker(s)

    Cheryl Feltgen, Executive Vice President, Arch Mortgage Insurance Company

    Helen Law, SVP, Quality Control & Investor Delivery, Texas Capital Bank, N.A.

    Jennifer Link, Vice President of Fraud Investigations, Caliber Home Loans, Inc.

    William H. Brewster, Senior Vice President, Quality Assurance, PNC Bank, National Association

    Suzanne Shuck, Executive Vice President and Chief Risk Officer, Freedom Mortgage Corporation

    General Session

    Our closing general session of the day features leading mortgage executives discussing key risks and trends impacting today’s tough market.

    Speaker(s)

    Cheryl Feltgen, Executive Vice President, Arch Mortgage Insurance Company

    As Chief Risk Officer, Cheryl Feltgen has responsibility for risk management oversight of Arch MI. She leads a team dedicated to advancing the risk culture, articulating a risk appetite and supporting the business in identifying, measuring, monitoring, controlling and reporting all risk types. Her responsibilities include the Enterprise Risk Management Program, portfolio risk management, model risk management, operational risk management, and quality control and loss investigations. Ms. Feltgen has decades of experience in financial services and real estate investments, including eight years in risk management and operating unit leadership positions at GE Capital.

    Helen Law, SVP, Quality Control & Investor Delivery, Texas Capital Bank, N.A.

    Helen has been in the mortgage business for over 25 years. She has competencies in many facets of mortgage banking including Correspondent Lending Operations, Secondary Marketing, Warehouse Lending, and Product Development. Helen currently manages QA, QC, and the delivery of loans to the GSE’s for the Correspondent Lending Division at Texas Capital Bank. Helen first began her career at Countrywide Home Loans in Pasadena, California.  After moving to Dallas, she worked as a NASDAQ Market Maker for a broker/dealer.  Prior to joining TCB, she managed Portfolio Retention & Marketing for a national subprime wholesaler, oversaw Pre-Purchase Review Operations for CitiMortgage’s Correspondent Lending Division and ran Quality Control and Compliance for a privately-owned retail lender.  Helen currently resides in Plano Texas with her husband and two teenage daughters, is an avid golfer, and loves spending summer vacations at their home on Gun Lake, Michigan.

    Jennifer Link, Vice President of Fraud Investigations, Caliber Home Loans, Inc.

    Jennifer Link is the Vice President of Caliber Home Loans Financial Crimes and Fraud Investigation Unit, responsible for the Enterprise Fraud Risk Program. Jennifer has led fraud investigation units for several large lenders, specializing in mortgage and employee frauds. As the Bank Secrecy Act/Anti-Money Laundering Officer, Jennifer is responsible for the companies Anti-Money Laundering program. Jennifer leads a team of accomplished investigators. Jennifer is the current MBA Fraud Sub-Committee chair.  

    William H. Brewster, Senior Vice President, Quality Assurance, PNC Bank, National Association

    Bill Brewster is Senior Vice President and Quality Director for Enterprise Testing Services at PNC Bank in Downers Grove, Illinois.  In this role, Bill leads teams responsible for testing the bank’s mortgage origination and servicing processes and controls to ensure adherence with internal, investor and regulatory requirements.  Bill has over 30 years of experience in financial services, including senior management positions in quality assurance, compliance, production support, credit policy, underwriting, and fraud investigation.  Prior to joining PNC in July 2012, he directed mortgage fraud investigations and reporting for Fannie Mae.  Bill is a U.S. Air Force veteran, and a former vice chairman of the Mortgage Bankers Association of America’s Quality Assurance and Regulatory Compliance Committees.  He holds BA and MA degrees from the State University of New York at Albany.

    Suzanne Shuck, Executive Vice President and Chief Risk Officer, Freedom Mortgage Corporation

    Susie Shuck has 29 years in the mortgage banking industry, with expertise in the areas of risk management, quality, corporate operations, and internal audit in both publicly traded and privately owned organizations.  Ms. Shuck has been in charge of the Risk Management Division for Freedom Mortgage Corporation for the last thirteen years, previously working in a similar capacity for Irwin Mortgage, which was acquired by Freedom. Ms. Shuck has dedicated her career to promoting best practices in all aspects of mortgage banking and corporate operations, specializing in regulatory, operational, and credit risk, including quality control and ensuring effective, compliant, and sound control environments. She holds both a B.S. and MBA in Business Administration, majoring Finance. She is a graduate of both MBA’s School of Mortgage Banking and Future Leaders Program, & was nominated as one of Housing Wires’ 2016 Women of Influence.  Ms. Shuck has previously attained professional certifications as Certified Internal Audit (CIA), Certificate Risk Professional (CRP), and Certified Bank Auditor (CBA).




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