Session Detail

Refine By

Session Type

Start Date

Note: Schedule subject to change. All sessions are in Eastern Time.

Flexibility is key! Attend what you want, when you can. Stream it live or catch up on-demand after the conference - MBA LIVE offers all access to accommodate your busy schedule.

*A maximum number of 9 CPE credits are available at this event. CPE credit is only available via the live stream conference. Those seeking credit will be required to answer an attendance verification prompt at various times during the sessions. 

1 results
Download Agenda Editable Agenda View Full Agenda

Wednesday, September 29, 2021

  • General Session: Best Practices in Hiring, Training and Retaining


    Speaker(s)

    Debbie Dunn, Chief Operating Officer, SWBC Mortgage

    Suzanne Shuck, Chief Risk Officer, Freedom Mortgage Corporation

    Sheila Klostermann, CMB, CRU, Director - Quality Assurance, Enact

    Staffing is at the forefront of the success of every organization. Learn best practices for hiring underwriters, risk managers, fraud experts and other back-office staff to ensure your office runs efficiently in these unprecedented times of increased production.

    Speaker(s)

    Debbie Dunn, Chief Operating Officer, SWBC Mortgage

    As Chief Operating Officer for SWBC Mortgage Corporation, Debbie Dunn is responsible for giving direction and oversight to all aspects of mortgage operations fulfillment services, technology, training, regulatory compliance, and risk management. As a mortgage operations, risk, and regulatory compliance expert, she works directly with multiple departmental managers to ensure industry leading processes and technology are in place that are cohesive and responsive to sales teams and consumers while meeting regulatory requirements and providing scalability with company growth.

    Suzanne Shuck, Chief Risk Officer, Freedom Mortgage Corporation

    Ms. Shuck has dedicated most of her career to the mortgage banking industry, with expertise in the areas of risk management, quality, corporate operations, and internal audit in both publicly traded and privately owned organizations.  Ms. Shuck has been in charge of the Risk Management Division for Freedom Mortgage Corporation for the last fifteen years.  Throughout her career, Ms. Shuck has promoted best practices in all aspects of mortgage banking and corporate operations, specializing in regulatory, operational, and credit risk, including quality control and ensuring effective, compliant, and sound control environments. She holds both a B.S. and MBA in Business Administration, majoring Finance. She is a graduate of both MBA’s School of Mortgage Banking and Future Leaders Program, & was nominated as one of Housing Wires’ 2016 Women of Influence.  Ms. Shuck previously attained professional certifications as Certified Internal Audit (CIA), Certificate Risk Professional (CRP), and Certified Bank Auditor (CBA).

    Sheila Klostermann, CMB, CRU, Director - Quality Assurance, Enact

    Sheila leads the Quality Assurance team at Enact Mortgage Insurance (formerly Genworth). She has over 25 years of experience in mortgage lending in both the mortgage insurance and correspondent lending arenas. Sheila has held various positions ranging from underwriting and third-party risk management to quality assurance. She has an MBA from DePaul University and is a Certified Mortgage Banker.