Schedule

To see what we did last time we met in person at MBA's Servicing Solutions Conference & Expo in Orlando, download the 2024 schedule via the buttons below.

Note: Schedule subject to change.

Download 2024 PDF Agenda

Download 2024 Editable Agenda

Jump to date:

Monday, February 19

12:00 PM – 5:00 PM
Registration

Regency Ballroom Foyer

Tuesday, February 20

7:30 AM – 6:00 PM
Registration

Regency Ballroom Foyer
9:00 AM – 7:00 PM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
10:00 AM – 6:00 PM
Headshot Café

Regency Ballroom Foyer
12:00 PM – 5:00 PM
LinkedIn Profile Consultations

Regency Ballroom Foyer
2:00 PM – 3:15 PM
Servicers-Only Roundtable (Open to MBA Regular Members, Closed to Media)

Manatee Springs

  • Eva Marin-Tapia
  • Chad Hohl
  • Brendan Kelleher
  • Jason W. Lane
  • Tim Petty, AMP
  • Sara Singhas, AMP
  • Marina Walsh, CMB
3:00 PM – 5:00 PM
Member Engagement Suite

Celebration 1
3:30 PM – 5:00 PM
Loan Administration Committee Meeting (Committee Members Only)

Celebration 9-10
5:00 PM – 6:00 PM
Opening Reception in THE HUB: Bahama Breeze

Regency Ballroom

Wednesday, February 21

7:30 AM – 5:00 PM
Registration

Regency Ballroom Foyer
8:00 AM – 5:00 PM
Member Engagement Suite

Celebration 1
8:00 AM – 4:00 PM
LinkedIn Profile Consultations

8:00 AM – 8:30 AM
Continental Breakfast

Windermere Ballroom Foyer
8:30 AM – 10:00 AM
OPENING GENERAL SESSION: Truth be Told with Scott Pelley

Windermere Ballroom Y

  • Hudson Howell
  • Scott Pelley
  • Laura Escobar
9:00 AM – 6:00 PM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
9:00 AM – 5:00 PM
Headshot Café

Regency Ballroom Foyer
10:00 AM – 5:00 PM
THE HUB is Open

Regency Ballroom
10:00 AM – 4:30 PM
COFFEE SPOT in THE HUB

THE HUB EXPO, Regency Ballroom
10:00 AM – 10:45 AM
HUB STAGE: Q&A Scott Pelley

THE HUB EXPO, Regency Ballroom

  • Marina Walsh, CMB
  • Scott Pelley
10:00 AM – 10:30 AM
Refreshment Break in THE HUB

Regency Ballroom
10:30 AM – 11:15 AM
GENERAL SESSION: Government Policy Update

Windermere Ballroom Y

  • Laura Escobar
  • John Bell
  • Julia Gordon
  • Ingrid Ripley
  • Sam Valverde
11:30 AM – 12:30 PM
GENERAL SESSION: Executive Perspectives

Windermere Ballroom Y

  • Robert D. Broeksmit, CMB
  • Steven R. Bailey
  • Michael Dunlap
  • Michael J. Henry, CFA
  • Jay Jones
  • David Sheeler
12:30 PM – 1:30 PM
HUB STAGE: Tech Showcase

THE HUB EXPO, Regency Ballroom

  • Julian Hebron
12:30 PM – 1:30 PM
Lunch in THE HUB

Regency Ballroom
1:30 PM – 2:30 PM
BUSINESS OPERATIONS TRACK: The Pre-Foreclosure Paradox

Regency Ballroom T

  • Daren Blomquist
  • James Campbell
  • Wes Iseley
  • Sacha Rosenthal
  • John Thibaudeau
1:30 PM – 2:30 PM
INNOVATION & TECHNOLOGY TRACK: Opportunities and Risks of Generative AI

Regency Ballroom V

  • Jenna Frader
  • Bin He
  • Steve Holden
  • Timothy P. Ofak
  • Dan Vasquez
1:30 PM – 2:30 PM
POLICY & COMPLIANCE TRACK: Top Servicing Compliance and Fair Servicing Concerns

Regency Ballroom U

  • Amanda Phillips
  • Anthony Forsberg
  • Nanci L. Weissgold
  • Marissa Yaker, Esq.
1:30 PM – 2:30 PM
SERVICING LITIGATION TRACK: Navigating FDCPA Compliance in Mortgage Servicing

Windermere Ballroom X

  • Reid Manley
  • Lauren E. Campisi
  • Aaron Chastain, AMP
  • Krista Cooley
  • Andrew K. Stutzman
2:30 PM – 3:00 PM
Refreshment Break in THE HUB

Regency Ballroom
3:00 PM – 4:00 PM
BUSINESS OPERATIONS TRACK: Digital Advances in Servicing

Regency Ballroom T

  • Angel R. Hernandez
  • Dana Federspiel
  • Michael Keaton
  • Courtney Thompson
3:00 PM – 4:00 PM
INNOVATION & TECHNOLOGY TRACK: Realistic Servicing AI Use Cases for 2024

Regency Ballroom V

  • Julian Hebron
  • Tom Clerici
  • Asim Qureshi
  • Sridhar Sharma
3:00 PM – 4:00 PM
POLICY & COMPLIANCE TRACK: Loss Mitigation Challenges

Regency Ballroom U

  • Brandon Latman
  • Katherine Kulig-Tomsovic
  • Cecelia Raine
  • Eric Stein
  • Vicki Vidal
3:00 PM – 4:00 PM
SERVICING LITIGATION TRACK: Key State Trends in Servicing Policy and Litigation

Windermere Ballroom X

  • Liz Facemire
  • Darren Brenner
  • Melissa Koupal, CMCP
  • Adam Swanson
  • Keisha Whitehall Wolfe
4:00 PM – 5:00 PM
Networking Reception in THE HUB: Sunshine State Social

Regency Ballroom
5:00 PM – 6:00 PM
MORPAC’s Thought Leadership Reception (By Invitation Only)

Thursday, February 22

8:00 AM – 5:00 PM
Member Engagement Suite

Celebration 1
8:00 AM – 4:30 PM
Registration

Regency Ballroom Foyer
8:30 AM – 2:30 PM
LinkedIn Profile Consultations

Regency Ballroom Foyer
8:30 AM – 9:00 AM
Continental Breakfast

Windermere Ballroom Foyer
9:00 AM – 6:00 PM
GRAVITAS Confidence Closet

Regency Ballroom Foyer
9:00 AM – 4:00 PM
Headshot Café

Regency Ballroom Foyer
9:00 AM – 10:00 AM
GENERAL SESSION: Market Outlook

Windermere Ballroom Y

  • Chris Stocker
  • Joel Kan
  • Marina Walsh, CMB
10:00 AM – 2:30 PM
COFFEE SPOT in THE HUB

THE HUB EXPO, Regency Ballroom
10:00 AM – 2:30 PM
THE HUB is Open

Regency Ballroom
10:00 AM – 10:30 AM
HUB STAGE: Market Outlook Q&A

THE HUB EXPO, Regency Ballroom

  • Chris Stocker
  • Falen Taylor
  • Joel Kan
  • Marina Walsh, CMB
10:00 AM – 10:30 AM
Refreshment Break in THE HUB

Regency Ballroom
10:30 AM – 12:00 PM
GENERAL SESSION: mPower Event: Catalyzing Confidence with Lisa Sun

Windermere Ballroom Y

  • Marcia M. Davies
  • Renuka Kambli
  • Lisa Sun
12:00 PM – 1:00 PM
HUB STAGE: Book Signing with Lisa Sun (Books available for a $25 donation to MBA's Open Doors Foundation)

THE HUB EXPO, Regency Ballroom

  • Lisa Sun
12:00 PM – 1:00 PM
Lunch in THE HUB

Regency Ballroom
1:00 PM – 2:00 PM
BUSINESS OPERATIONS TRACK: The Pros and Cons of Servicing In-House and Subservicing

Regency Ballroom T

  • Seth D. Sprague, CMB
  • Michelle Anderson
  • Randy Layne
  • Marina Walsh, CMB
  • Morgan Wise, RCMS
1:00 PM – 2:00 PM
CLIMATE RISK TRACK: Navigating Natural Disasters

Windermere Ballroom X

  • Kingsley Greenland, III
  • Michael Blair
  • Scott Giberson, Sr.
  • David Madigan
1:00 PM – 2:00 PM
INNOVATION & TECHNOLOGY TRACK: Cybersecurity in Servicing

Regency Ballroom V

  • David Malicote
  • Channing House
  • Sofia Kokolis
  • Michael Nouguier
  • Gregory Szewczyk
1:00 PM – 2:00 PM
POLICY & COMPLIANCE TRACK: Modernizing the Loss Mitigation Rules of Regulation X

Regency Ballroom U

  • Samuel I. Racoosin
  • Jonathan Kolodziej, AMP, CMCP
  • Jim Petros
  • Steve Sharpe
  • Elizabeth Spring
2:00 PM – 2:30 PM
Refreshment Break in THE HUB

Regency Ballroom
2:30 PM – 3:30 PM
BUSINESS OPERATIONS TRACK: Cost-Saving Strategies for Mortgage Servicers

Regency Ballroom T

  • Kim Yowell
  • Nathan Dietzel, CPA
  • Nishant Ghose
  • Amy D. Mulloy, CMB, AMP
  • Carol Norton, CMB
2:30 PM – 3:30 PM
CLIMATE RISK TRACK: Navigating the Home Insurance Conundrum in a Volatile Market

Windermere Ballroom X

  • Jeff Snyder
  • Baker Breedlove
  • Robert Cole
  • Patrick A. Sullivan
  • Jackie Torres
2:30 PM – 3:30 PM
INNOVATION & TECHNOLOGY TRACK: Improving the Borrower Experience While Navigating Regulatory Requirements

Regency Ballroom V

  • Sage Nichols
  • Dana Dillard
  • Yvette Gilmore
  • LaQuanda Sain
  • Marianne Sullivan
2:30 PM – 3:30 PM
POLICY & COMPLIANCE TRACK: Is Your Servicing Compliance House in Order?

Regency Ballroom U

  • Mitch Kider
  • Anoush Garakani, Esq.
  • Mel L. Reid, CMB, AMP
3:45 PM – 4:45 PM
BUSINESS OPERATIONS TRACK: Making Seamless Servicing Transfers Possible

Regency Ballroom T

  • Matthew Tully
  • John Bell
  • Adam Elaroussi
  • Rachael Macaulay
  • Joseph Prince
  • Kim Weaver
3:45 PM – 4:45 PM
CLIMATE RISK TRACK: The Future of Inspecting and Preserving Residential Properties

Windermere Ballroom X

  • Jodi Gaines
  • William Collins
  • Kimberly Dawson
  • Michael Greenbaum
  • Ingrid Jaschok
3:45 PM – 4:45 PM
INNOVATION & TECHNOLOGY TRACK: Tech Showcase

Regency Ballroom V

  • Julian Hebron
3:45 PM – 4:45 PM
POLICY & COMPLIANCE TRACK: Geek Out on MSR Market Valuations

Regency Ballroom U

  • Brendan Kelleher
  • Cameron N. Beane
  • Kathleen Dueweke
  • Nolan E. Turner, CMB

Friday, February 23

8:00 AM – 12:00 PM
Registration

Regency Ballroom Foyer
8:30 AM – 9:00 AM
Continental Breakfast

Windermere Ballroom Foyer
9:00 AM – 12:00 PM
Servicing Super Session (Closed to Media)

Regency Ballroom T

  • Danielle Lang
  • Michael S Waldron, Esq.
  • Kellie Chambers
  • Thomas J. Diller
  • Dana Federspiel
  • Ben Gottheim
  • Jonathan Kolodziej, AMP, CMCP
  • Sara Singhas, AMP
  • Keisha Whitehall Wolfe
  • Marissa Yaker, Esq.

Share This Page

Share to

Thanks to Our Sponsors