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We can't wait to be in person again in Orlando! To see what we did last time we met in person at Servicing Solutions 2020, you can download the schedule here

Looking to meet our attendees where they are and create a home base for your company at Servicing Solutions? Meeting space may be available for rental in the Hyatt Regency Orlando. Learn more and submit a meeting space request.  Alternatively, hospitality suites on a hotel guestroom floor may be available for reservation. Learn more and submit a suite request. Email Rosalyn Milliken if you have questions.

Note: Schedule subject to change.

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Wednesday, February 23, 2022

  • Opening General Session: The Strengths Revolution


    Marcus Buckingham, New York Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution

    Kristy Fercho, 2022 MBA Chair; Executive Vice President & Head of Home Lending, Wells Fargo

    Marcus Buckingham is an authority on what the world’s most effective leaders and highest-performing people do differently. His “Strengths Revolution” started, as all revolutions do, with the simplest of insights: when employees spend most of their time using their greatest talents and engaged in their favorite tasks, both they and their organizations win. In this session, learn to focus on cultivating your employees’ strengths, not just improving on their weaknesses, and see a dramatic increase in efficiency and productivity, including better turnover rates, customer satisfaction, profits, and resiliency. Marcus’s strengths-based approach is a win/win scenario that, without exaggeration, will define the future of work.


    Marcus Buckingham, New York Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution

    Marcus Buckingham, an expert on leadership and management practices,  is a NY Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution. His books First, Break All the Rules, StandOut  and StandOut 2.0 launched a strengths assessment and an entire productivity platform based on a new research methodology. His latest book, Nine Lies About Work: A Freethinking Leader’s Guide to the Real World takes an in-depth look at the lies that pervade our workplaces and the core truths that will help us change it for the better. Marcus has been the subject of profiles in The New York Times, Fortune, Fast Company, Harvard Business Review, USA Today, and The Wall Street Journal and has appeared on numerous programs, including “Larry King Live,” “The Today Show” and “The Oprah Winfrey Show.” Toyota, Facebook, Coca-Cola, Wells Fargo, Microsoft, Disney and others have found Marcus an invaluable resource in informing, challenging, mentoring and inspiring people to find their strengths and sustain long-lasting success.

    Kristy Fercho, 2022 MBA Chair; Executive Vice President & Head of Home Lending, Wells Fargo

    Kristy Fercho is the 2022 Chair of the MBA and executive vice president and head of Wells Fargo Home Lending. As head of Home Lending, Fercho oversees one of the nation's leading combined home lenders and servicers, funding one of every 12 loans and servicing one of every eight loans in the country.  In her role, Fercho leads a team of more than 25,000 mortgage professionals in sales, operations, servicing, capital markets, portfolio management, and related business, risk management, and supporting functions.  Fercho joined Wells Fargo in 2020 from Flagstar Bank, where she had served as president of the company's mortgage division since 2017. Prior to joining Flagstar, she spent 15 years with Fannie Mae, where she led the strategy and business performance of single-family customers in the western United States and also served in customer engagement and human resources roles. Fercho began her career and served in a variety of sales, operations, and human resources roles at Baxter International before moving to Pepsi Co. Inc., where she ultimately was director of worldwide corporate human resources.  Fercho currently serves as Chairman-Elect of the board of the Mortgage Bankers Association, vice chair of the MBA's Diversity and Inclusion Advisory Committee, co-chair of the Affordable Housing Council, and a member of its Residential Board of Governors. She also serves on the boards of City Year and the Detroit Zoological Society.  Her industry accolades include HousingWire recognizing her as a Women of Influence in the housing industry; MReport honoring her as one of the Top Women in Housing; Diversity Journal listing her among its Women Worth Watching; National Mortgage Professional Magazine naming her to its list of Most Powerful Women; and the Michigan Chronicle selecting her for its Women of Excellence recognition.  Fercho is a graduate of the University of Southern California and holds a Masters of Business Administration from Saint Joseph's University, where she serves on the Board of Trustees.

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