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We can't wait to be in person again in Orlando! To see what we did last time we met in person at Servicing Solutions 2020, you can download the schedule here

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Note: Schedule subject to change.

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Wednesday, February 23, 2022

  • INNOVATION & TECHNOLOGY TRACK: Technology’s Role in Servicing Portfolio Retention


    Speaker(s)

    Philip Mancuso, President & Chief Investment Officer, EPM

    Alex Kutsishin, CEO, Sales Boomerang

    Owen Lee, Chief Executive Officer, Success Mortgage Partners, Inc.

    Trina Forbess, Black Knight

    Sandra Madigan, Chief Digital Officer, Black Knight

    Learn technology-driven strategies to turn payoffs into more profitable servicing relationships. Today the vast majority of borrowers get their next loan from another lender. Explore methods to identify them sooner and provide ongoing value and additional loan opportunities.

    Speaker(s)

    Philip Mancuso, President & Chief Investment Officer, EPM

    Philip Mancuso is the President of EPM. Philip has almost 25 years’ experience in the mortgage industry as a top producing loan officer, sales and branch manager and executive. Prior to joining EPM, Philip has held many positions in management including Executive Vice President of The Money Store. Philip attended Rutgers University, double majoring in Accounting and Management.

    Alex Kutsishin, CEO, Sales Boomerang

    Owen Lee, Chief Executive Officer, Success Mortgage Partners, Inc.

    Owen Lee is the Chief Executive Officer of Success Mortgage Partners, Inc. (“SMP”). SMP is an independent mortgage bank headquartered in Plymouth, Michigan and operating in 29 states and the District of Columbia. Owen originally founded the company in 2002 with his father, Vincent. Owen is also the Managing Member of Title Partners, LLC., a full-service title insurance agency and settlement services company. Owen graduated with a BA in Political Science from Villanova University in 1992 and a Juris Doctorate from Michigan State University in 1996. wen is a proud member of the following organizations: State Bar of Michigan; Massachusetts Bar Association; Mortgage Bankers Association; Michigan Mortgage Lenders Association; The American Land Title Association.

    Trina Forbess, Black Knight

    Trina Forbess is a senior vice president in Black Knight’s Servicing Technologies division, where she oversees product delivery teams. This includes Black Knight’s digital and mobile solutions, as well as the Customer Service solution, which enhance the consumer mortgage experience and improve lender and servicer operational efficiency.
    Prior to her current position, Forbess served as the business owner for the Black Knight Customer Service solution and she also managed all new product implementations for the company’s Servicing Technologies division. In these roles, Forbess was responsible for driving customer service strategies and solutions, as well as managing the data mapping, testing and configurations for new product implementations.

    Sandra Madigan, Chief Digital Officer, Black Knight

    Sandra Madigan is the Executive Vice President – Chief Digital Officer for Black Knight, Inc. (NYSE:BKI), a premier provider of integrated software, data and analytics to the mortgage lending and servicing and real estate industries, as well as the capital and secondary markets. She is responsible for overseeing Black Knight’s enterprise digital strategy, including the delivery of Black Knight’s digital and mobile solutions to enhance the consumer mortgage experience and improve lender and servicer operational efficiency.

    Prior to assuming this position, Sandra served as Black Knight’s Director of Digital Product Management, where she was responsible for driving digital strategies and solutions for the mortgage market. In this role, she led an enterprise UX team to optimize the digital experience by leveraging design thinking and design sprints and also managed the company’s digital roadmap to ensure its alignment with overall company strategy. She also led Black Knight and our clients to adopt SAFe Agile, the world’s leading framework for enterprise agility, to significantly increase efficiency and collaboration for more intuitive, user-friendly products and faster speed-to-market.

    In 2021, Sandra was selected by HousingWire Magazine for its prestigious “HW Insiders” list of operational all-stars, who are vital, behind-the-scenes contributors to their organization’s success.

    She holds a bachelor’s degree from the University of Florida.

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