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We can't wait to be in person again in Orlando! To see what we did last time we met in person at Servicing Solutions 2020, you can download the schedule here

Looking to meet our attendees where they are and create a home base for your company at Servicing Solutions? Meeting space may be available for rental in the Hyatt Regency Orlando. Learn more and submit a meeting space request.  Alternatively, hospitality suites on a hotel guestroom floor may be available for reservation. Learn more and submit a suite request. Email Rosalyn Milliken if you have questions.

Note: Schedule subject to change.

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Wednesday, February 23, 2022

  • Opening General Session: The Strengths Revolution


    Speaker(s)

    Marcus Buckingham, New York Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution

    Kristy Fercho, 2022 MBA Chair; Executive Vice President & Head of Home Lending, Wells Fargo

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    Marcus Buckingham is an authority on what the world’s most effective leaders and highest-performing people do differently. His “Strengths Revolution” started, as all revolutions do, with the simplest of insights: when employees spend most of their time using their greatest talents and engaged in their favorite tasks, both they and their organizations win. In this session, learn to focus on cultivating your employees’ strengths, not just improving on their weaknesses, and see a dramatic increase in efficiency and productivity, including better turnover rates, customer satisfaction, profits, and resiliency. Marcus’s strengths-based approach is a win/win scenario that, without exaggeration, will define the future of work.

    Speaker(s)

    Marcus Buckingham, New York Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution

    Marcus Buckingham, an expert on leadership and management practices,  is a NY Times Best-Selling Author, Researcher, and Founder of the Strengths Revolution. His books First, Break All the Rules, StandOut  and StandOut 2.0 launched a strengths assessment and an entire productivity platform based on a new research methodology. His latest book, Nine Lies About Work: A Freethinking Leader’s Guide to the Real World takes an in-depth look at the lies that pervade our workplaces and the core truths that will help us change it for the better. Marcus has been the subject of profiles in The New York Times, Fortune, Fast Company, Harvard Business Review, USA Today, and The Wall Street Journal and has appeared on numerous programs, including “Larry King Live,” “The Today Show” and “The Oprah Winfrey Show.” Toyota, Facebook, Coca-Cola, Wells Fargo, Microsoft, Disney and others have found Marcus an invaluable resource in informing, challenging, mentoring and inspiring people to find their strengths and sustain long-lasting success.

    Kristy Fercho, 2022 MBA Chair; Executive Vice President & Head of Home Lending, Wells Fargo

    Kristy Fercho is the 2022 Chair of the MBA and executive vice president and head of Wells Fargo Home Lending. As head of Home Lending, Fercho oversees one of the nation's leading combined home lenders and servicers, funding one of every 12 loans and servicing one of every eight loans in the country.  In her role, Fercho leads a team of more than 25,000 mortgage professionals in sales, operations, servicing, capital markets, portfolio management, and related business, risk management, and supporting functions.  Fercho joined Wells Fargo in 2020 from Flagstar Bank, where she had served as president of the company's mortgage division since 2017. Prior to joining Flagstar, she spent 15 years with Fannie Mae, where she led the strategy and business performance of single-family customers in the western United States and also served in customer engagement and human resources roles. Fercho began her career and served in a variety of sales, operations, and human resources roles at Baxter International before moving to Pepsi Co. Inc., where she ultimately was director of worldwide corporate human resources.  Fercho currently serves as Chairman-Elect of the board of the Mortgage Bankers Association, vice chair of the MBA's Diversity and Inclusion Advisory Committee, co-chair of the Affordable Housing Council, and a member of its Residential Board of Governors. She also serves on the boards of City Year and the Detroit Zoological Society.  Her industry accolades include HousingWire recognizing her as a Women of Influence in the housing industry; MReport honoring her as one of the Top Women in Housing; Diversity Journal listing her among its Women Worth Watching; National Mortgage Professional Magazine naming her to its list of Most Powerful Women; and the Michigan Chronicle selecting her for its Women of Excellence recognition.  Fercho is a graduate of the University of Southern California and holds a Masters of Business Administration from Saint Joseph's University, where she serves on the Board of Trustees.

  • GENERAL SESSION: Government Loan Servicing Update


    Speaker(s)

    John Bell, Acting Executive Director, Loan Guaranty Service, U.S. Department of Veterans Affairs

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    Hear directly from key government leaders about important servicing updates and upcoming priorities at their agencies.

    Speaker(s)

    John Bell, Acting Executive Director, Loan Guaranty Service, U.S. Department of Veterans Affairs

    John E. Bell III, Acting Executive Director, Loan Guaranty Service, Department of Veterans Affairs (VA) is responsible for delivering VA home loan benefits to his fellow Veterans.  John oversees over 800 Loan Guaranty personnel nationwide.   Following a successful career in the mortgage industry, John began his VA career in 2010.  Under John's leadership, home loan volume has increased 525%, with a record-breaking 1.2 million Veterans closing on VA-guaranteed loans in Fiscal Year 2020.  VA’s share of the mortgage market has grown from less than 2% to over 13% with no increase in staffing. John previously served as Chief of Staff for the Deputy Undersecretary for Economic Opportunity, and as the Assistant Director for Loan Policy and Valuation, Loan Guaranty Service.  As Assistant Director, John headed three of the four Loan Guaranty business lines, Loan Policy, Valuation and Specially Adapted Housing.  Loan Policy includes Veterans’ eligibility and direct loans approved for Veterans through the Native American Direct Loan program. John was promoted to Deputy Director, Loan Guaranty Service, four years ago. John served in the US Navy during Operation Restore Hope and the Gulf War.  Following his service to our Nation, John began his 20+ year career in mortgage finance while attending Lambuth University in Jackson, TN, and quickly rose to positions in senior leadership of large lending institutions including Bank of America and Countrywide Home Loans.   While at Countrywide, he oversaw the design of a new portfolio retention strategy, which became an industry leading model.  Additionally, he established the group which managed the VA property management contract and was credited with starting a national inspection group. This model is now used throughout the industry to reduce costs, improve community relations and decrease code violations. A recognized leader in the industry, John frequently initiates collaborations with officials of housing programs at other Federal Agencies and leaders of industry organizations.  John will be serving as the 2022 Board Chairman of the MISMO Government Forum. When the COVID-19 national emergency struck, John was instrumental in Loan Guaranty’s fast response which ensured that home loan benefits continued to be delivered to Veterans without delay and reassured industry partners at this critical time. Through John’s vision for improving service to Veterans by expanding data analytics, VA realized implementation of the automated full file loan review process, reduced timeliness for determining eligibility from 14 business days to less than 48 hours, nationalized all front-end operations of the program and established VA’s appraisal management system. John’s industry experience has influenced Loan Guaranty’s transformation to better align with the fast-paced mortgage industry.  He is dedicated to Loan Guaranty’s mission to provide the highest level of service to each Veteran who is purchasing, refinancing, adapting or retaining a home.  John looks forward to continuing his work to best serve his fellow Veterans by ensuring that a VA-guaranteed home loan is always the product of choice.

  • GENERAL SESSION: Building Resiliency for Crisis Preparedness


    Speaker(s)

    Stephen Staid, Executive Vice President, Mortgage Practice Strategy, Sourcepoint

    Carolyn Lese, Director, PwC

    Janet Jozwik, Managing Director, RiskSpan, Inc.

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    Gain insight and recommendations for a proactive approach to crisis preparedness. An expert panel reflects on lessons learned from the industry’s response to the current pandemic, past climate events and the 2008 housing crisis and offers insight on how to build solutions for greater resiliency.

    Speaker(s)

    Stephen Staid, Executive Vice President, Mortgage Practice Strategy, Sourcepoint

    Stephen Staid is the Executive Vice President, Mortgage Practice Strategy, Sourcepoint. He has nearly three decades of mortgage industry expertise and has been a distinguished leader in some of the largest mortgage servicing companies and mortgage-related subsidiary enterprises in the world. Prior to joining us, Steve was with Gateway First Bank where he was chief servicing officer. During his tenure, Steve shaped the strategic direction of mortgage servicing operations, integrated digital telecommunication platforms, and improved operating performance by over 50% in key areas while achieving high customer satisfaction ratings. Steve has held executive leadership roles at PHH, Bank of America, Lehman Brothers, and other multinational mortgage lending corporations. 

    Carolyn Lese, Director, PwC

    Carolyn is a Director in PwC’s Consulting Solutions and has over 20 years of experience in audit support and consulting services, with a core focus on financial services and mortgage industry clients. She specializes in providing project management services for large-scale business transformation initiatives, focusing on managing risks, dependencies, and communications across the project. Carolyn’s approach to project management focuses heavily on managing the human capital impacts of the change and positioning the change for long-term sustainability.

    Carolyn has led several large originations and servicing initiatives at mortgage clients, managing operational, financial, and regulatory impacts and changes associated with these initiatives. Recently, she has been exploring the impacts

    Janet Jozwik, Managing Director, RiskSpan, Inc.

    Janet is Managing Director at RiskSpan leading mortgage loan data analysis and predictive modeling. Janet has a deep background in mortgage credit modeling, loss forecasting, and data analytics. Prior to RiskSpan, Janet was with Fannie Mae’s credit pricing team where she helped develop the original risk-based pricing LLPA framework. Janet holds an MBA from the University of Chicago Booth School of Business and a BA in Economics from Johns Hopkins University.

  • mPower Lunch: How to Negotiate: From Higher Salary to Life Satisfaction (and Everything in Between) 


    Speaker(s)

    Dr. Meg Myers Morgan, Author, Executive and Leadership Coach

    Marcia Davies, mPower Founder; Chief Operating Officer, Mortgage Bankers Association

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    Dr. Meg Myers Morgan uses research, personal experience, case studies and laugh-out-loud commentary to guide us in personal and professional negotiation. She shares the top three reasons women don’t negotiate, outlines steps to overcome the fear of negotiation (and any conflict!), and offers tips for successful negotiation, no matter what you’re after.

    Speaker(s)

    Dr. Meg Myers Morgan, Author, Executive and Leadership Coach

    Dr. Meg Myers Morgan is an expert in career development and advancement. Her latest book, Everything is Negotiable (Seal Press, 2018), offer tactics to help women negotiate for more in work and life. In its first week, the book hit the Oklahoma Best Seller List and has now been translated in multiple languages. Meg gave a TED Talk, "Negotiating for Your Life", for TEDxOU in 2016. Her collection of essays, Harebrained, won the gold medal for humor from the Independent Publishers Book Awards (2015). She is an assistant professor at the University of Oklahoma and leads the graduate programs in Public Administration and Nonprofit Management on the OU-Tulsa campus. Meg holds a Ph.D. and an MPA from the University of Oklahoma, certification in Executive and Leadership Coaching from Columbia University.

    Marcia Davies, mPower Founder; Chief Operating Officer, Mortgage Bankers Association

    Marcia Davies is MBA’s Chief Operating Officer, responsible for ensuring cross-organizational alignment and facilitating the implementation of strategic initiatives and key priorities. She is the lead strategist for MBA's external activities, including conferences, public affairs, membership and more. She provides management oversight to MBA's Opens Doors Foundation and serves on its board. Davies is the founder of mPower,  MBA's networking platform for women in the real estate finance, which she’s grown into an engaged community of more than 24,000. Previously, she served as Senior Advisor to the Assistant Secretary for Housing and Federal Housing Commissioner at HUD and spent 21 years at Freddie Mac.  Davies is a member of the NAWRB Diversity and Inclusion Leadership Council (NDILC). She has received numerous awards, including the silver Stevie Awards for Women in Business 2018 Maverick of the Year, Five Star's Laurie A. Maggiano Legacy award, among others.

  • BUSINESS OPERATIONS TRACK: Navigating Post-Forbearance Loss Mitigation


    Speaker(s)

    Brian Montgomery, Founding Member, Gate House Strategies, LLC

    David Sheeler, Executive Vice President, Correspondent Lending, Freedom Mortgage Corporation

    Susan Allen, Head of Product, Experian Information Solutions, Inc.

    John Lawrence, Chief Servicing Officer, BSI Financial Services

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    Navigating homeowners through a graceful exit from forbearance while servicers and investors safeguard portfolios from embedded risk. The Post-Forbearance Loss Mitigation session presents insight from the top servicing and compliance professionals, as they offer strategies on how to enhance operations, manage costs, and assist homeowners as the nation continues its recovery.

    Speaker(s)

    Brian Montgomery, Founding Member, Gate House Strategies, LLC

    David Sheeler, Executive Vice President, Correspondent Lending, Freedom Mortgage Corporation

    David Sheeler serves as Executive Vice President at Freedom Mortgage leading the Correspondent Lending Division since 2014. Under his leadership the division has grown its whole loan and flow MSR acquisitions groups by over 400%.

    Dave has held various roles in the mortgage industry including Executive Vice President of Correspondent Lending and branch operations at W.J. Bradley Mortgage Capital and the positions of Chief Operating Officer, Chief Financial Officer and Pricing & Trading Operations Manager in the Correspondent Lending Division of JPMorgan Chase.

    Dave has also worked at Countrywide Financial and served in various roles with subsidiaries of BNP Paribas, included Mergers & Acquisition, Divisional Chief Financial Officer, and Director of International Development. He earned

    Susan Allen, Head of Product, Experian Information Solutions, Inc.

    Named a HousingWire “Woman of Influence”, and on Progress in Lending’s list of the “Most Powerful Women in FinTech”, Susan Allen is a patented inventor who now leads the Experian Mortgage product team. Experian Mortgage creates tailored solutions that reduce friction, better manage risk, enable targeted marketing, and support financial inclusion. As the Consumer’s Bureau, we put empowered consumers at the heart of everything we do. Prior to joining Experian, Allen was responsible for the mortgage analytics and valuation products at CoreLogic, a leading provider of property data and analytics. Earlier in her career, Allen served as a risk management executive at Chase, GMAC, US Bank, and Comerica Bank.

    John Lawrence, Chief Servicing Officer, BSI Financial Services

    A 20-year veteran of the mortgage industry, John is president of the Entra companies and Chief Servicing Officer for BSI Financial Services.

    Prior to joining BSI Financial, John was a Senior Vice President and portfolio manager for PIMCO, where he managed all aspects of loan trading operations, participated in capital development and was responsible for operations that supported consumer, student and auto loan investments. John was also a managing director for PennyMac, where he developed a post-closing and servicing platform to host 20,000 loans and was responsible for PennyMac’s capacity planning and budgeting. His experience also includes key roles at Wells Fargo, IndyMac Bank and Fremont Investment & Loan.

  • Read more Read less

    Get an update on the latest litigation activity around the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA).

  • POLICY & COMPLIANCE TRACK: Key Mortgage Servicing Takeaways


    Speaker(s)

    Nanci Weissgold, Co-Chair, Financial Services & Products Group and Co-Leader, Consumer Financial Services Team, Alston & Bird, LLP

    Robert Maddox CMB, AMP, Partner, Bradley Arant Boult Cummings, LLP

    Read more Read less

    Speaker(s)

    Nanci Weissgold, Co-Chair, Financial Services & Products Group and Co-Leader, Consumer Financial Services Team, Alston & Bird, LLP

    Nanci Weissgold co-chairs Alston & Bird's Financial Services & Products Group and co-leads the Consumer Financial Services Team. She maintains a national regulatory compliance practice representing consumer financial products and services providers on federal, state, and agency requirements, including valuation and mortgage lending and servicing. Her pragmatism preparing for, and responding to, CFPB, FHA, state, and other administrative actions is highly valued by her clients. Nanci is an American College of Consumer Financial Services Lawyers Fellow and nationally ranked by Chambers USA in Financial Services Regulation: Consumer Finance (Compliance).

    Robert Maddox CMB, AMP, Partner, Bradley Arant Boult Cummings, LLP

    Robert represents financial institutions and mortgage companies across the United States. He has handled matters both at the pre-litigation and initial complaint filing phase as well as being employed during discovery, to depose expert witnesses and at the pre-trial phase to assist the current counsel. On the compliance side, Robert has worked with both legal and business managers for multiple clients to draft and outline procedures in response to pending or new legislation. Robert is a regular speaker at national industry conferences. He is Faculty Fellow with MBA’s School of Mortgage Banking. Robert is an adjunct professor at the Cumberland School of Law and was previously an adjunct professor at the University of Alabama School of Law and the University of Alabama at Birmingham.

  • BUSINESS OPERATIONS TRACK: Cares Act and Credit Reporting


    Speaker(s)

    Allen Price, Senior Vice President, Business Development, BSI Financial Services

    Eric Ellman, Senior Vice President, Public Policy, Consumer Data Industry Association

    Marissa Yaker, Managing Attorney, Padgett Law Group

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    This panel covers the Cares Act, the FAQs released, and other trending issues as they relate to credit reporting, including post-accommodation. Associated issues are also addressed, such as foreclosure continuance, operational best practices, and technology accommodations. Bring your experience and questions and join this interactive discussion.

    Speaker(s)

    Allen Price, Senior Vice President, Business Development, BSI Financial Services

    Allen Price, senior vice president of sales, marketing and client success at BSI Financial, is a mortgage industry veteran with more than 30 years of experience in primary and secondary markets. His focus at BSI Financial includes loan subservicing, quality control, mortgage servicing rights (MSR)acquisitions and real estate business lines of operation for title and escrow, real estate and foreclosure and default services through Entra Solutions. Prior to BSI Financial, Price served as senior vice president at RoundPoint Financial Group, where he oversaw the company's sales and strategy. His background also includes SVP and national sales executive for ServiceLink's capital markets group and as SVP at Nationstar Mortgage, where he led the company's MSR and subservicing acquisitions. Earlie

    Eric Ellman, Senior Vice President, Public Policy, Consumer Data Industry Association

    Eric J. Ellman is the Senior Vice President for Public Policy and Legal Affairs at the Consumer Data Industry Association (CDIA) in Washington, D.C.  Eric also served for eight months the Interim President and CEO of the association.  Among other things, Eric leads the government affairs program, runs the legal department, and participates in the management of the association.  Eric has been with CDIA since January 1998. Founded in 1906, CDIA is the international trade association that represents consumer data companies -- the nation’s leading institutions in credit reporting, mortgage reporting, check verification, fraud prevention, risk management, employment screening, and tenant screening. Eric’s work for CDIA was highlighted on the front page of the USA Today Money section in June 2007.  In that article, he was called a “warrior” who is “always well-prepared for battle”.  Eric was also a featured guest on the Podcast, The Lobbying Show.  Eric has testified over 100 times before state legislative committees, and he has appeared in many national and local media stories. Prior to joining CDIA, Eric worked for the Direct Selling Association (DSA) from 1992 - 1997.  Eric, a native New Yorker, has been in and around government and public service and politics for most of his life.  In 1989, he became the youngest elected official in Maryland when he was elected to the Friendship Heights Village Council, and he went on to serve four terms on that council.  Eric made an unsuccessful run for the Maryland state legislature in 1994. From 2006 to 2011, Eric served on the Board of Directors of Wonders Child Care, one of the largest non-profit childcare organizations in the DC-metro area.  From 2011 to 2020, Eric served on the Board of Directors of Congregation B’nai Tzedek in Potomac, Maryland. Eric has a B.S. from American University in Washington, D.C. and a law degree from the University of Baltimore.  Eric is a member of the bar in Maryland and Pennsylvania and he CIPP/US certified by the International Association of Privacy Professionals (IAPP).

    Marissa Yaker, Managing Attorney, Padgett Law Group

    Ms. Marissa M. Yaker, Esq. is the Managing Attorney of Regulatory Affairs for Padgett Law Group (PLG). 

    Marissa’s practice is primarily focused on assisting Clients with compliance and interpreting agency regulations/servicing handbooks. Marissa has a passion for agency related servicing and has conducted numerous onsite trainings, participated on conference panels, led digital webinars, and authored numerous articles related to the oversight and servicing of loans. 

    She is a member of the Mortgage Bankers Association’s Loan Administration Committee; Former Interim-Chair of Legal League’s Special Working Initiatives Group and Former Vice-Chair of the Florida Bar Grievance Committee.

  • INNOVATION & TECHNOLOGY TRACK: Technology’s Role in Servicing Portfolio Retention


    Speaker(s)

    Philip Mancuso, President & Chief Investment Officer, EPM

    Alex Kutsishin, CEO, Sales Boomerang

    Owen Lee, Chief Executive Officer, Success Mortgage Partners, Inc.

    Trina Forbess, Black Knight

    Sandra Madigan, Chief Digital Officer, Black Knight

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    Learn technology-driven strategies to turn payoffs into more profitable servicing relationships. Today the vast majority of borrowers get their next loan from another lender. Explore methods to identify them sooner and provide ongoing value and additional loan opportunities.

    Speaker(s)

    Philip Mancuso, President & Chief Investment Officer, EPM

    Philip Mancuso is the President of EPM. Philip has almost 25 years’ experience in the mortgage industry as a top producing loan officer, sales and branch manager and executive. Prior to joining EPM, Philip has held many positions in management including Executive Vice President of The Money Store. Philip attended Rutgers University, double majoring in Accounting and Management.

    Alex Kutsishin, CEO, Sales Boomerang

    Owen Lee, Chief Executive Officer, Success Mortgage Partners, Inc.

    Owen Lee is the Chief Executive Officer of Success Mortgage Partners, Inc. (“SMP”). SMP is an independent mortgage bank headquartered in Plymouth, Michigan and operating in 29 states and the District of Columbia. Owen originally founded the company in 2002 with his father, Vincent. Owen is also the Managing Member of Title Partners, LLC., a full-service title insurance agency and settlement services company. Owen graduated with a BA in Political Science from Villanova University in 1992 and a Juris Doctorate from Michigan State University in 1996. wen is a proud member of the following organizations: State Bar of Michigan; Massachusetts Bar Association; Mortgage Bankers Association; Michigan Mortgage Lenders Association; The American Land Title Association.

    Trina Forbess, Black Knight

    Trina Forbess is a senior vice president in Black Knight’s Servicing Technologies division, where she oversees product delivery teams. This includes Black Knight’s digital and mobile solutions, as well as the Customer Service solution, which enhance the consumer mortgage experience and improve lender and servicer operational efficiency.
    Prior to her current position, Forbess served as the business owner for the Black Knight Customer Service solution and she also managed all new product implementations for the company’s Servicing Technologies division. In these roles, Forbess was responsible for driving customer service strategies and solutions, as well as managing the data mapping, testing and configurations for new product implementations.

    Sandra Madigan, Chief Digital Officer, Black Knight

    Sandra Madigan is the Executive Vice President – Chief Digital Officer for Black Knight, Inc. (NYSE:BKI), a premier provider of integrated software, data and analytics to the mortgage lending and servicing and real estate industries, as well as the capital and secondary markets. She is responsible for overseeing Black Knight’s enterprise digital strategy, including the delivery of Black Knight’s digital and mobile solutions to enhance the consumer mortgage experience and improve lender and servicer operational efficiency.

    Prior to assuming this position, Sandra served as Black Knight’s Director of Digital Product Management, where she was responsible for driving digital strategies and solutions for the mortgage market. In this role, she led an enterprise UX team to optimize the digital experience by leveraging design thinking and design sprints and also managed the company’s digital roadmap to ensure its alignment with overall company strategy. She also led Black Knight and our clients to adopt SAFe Agile, the world’s leading framework for enterprise agility, to significantly increase efficiency and collaboration for more intuitive, user-friendly products and faster speed-to-market.

    In 2021, Sandra was selected by HousingWire Magazine for its prestigious “HW Insiders” list of operational all-stars, who are vital, behind-the-scenes contributors to their organization’s success.

    She holds a bachelor’s degree from the University of Florida.

  • Read more Read less

    Get an update on the latest litigation activity related to Bankruptcy, as well as trending state litigation issues.

  • POLICY & COMPLIANCE TRACK: Managing Compliance with Evolving Servicing Regulations


    Speaker(s)

    Shayna Arrington, Chief Compliance Officer, The Money Source Inc.

    Nicole Upshur, Regulatory Compliance Counsel, Ncontracts

    Amanda Phillips, EVP of Compliance, ACES Quality Management

    Reid Herlihy, Partner, Ballard Spahr LLP

    Read more Read less

    In keeping with the Biden Administration’s focus on Fair Lending, the Consumer Financial Protection Bureau (CFPB) and other state and federal regulators have made it clear that servicing compliance will take center stage moving forward, leaving servicers to navigate an uncertain regulatory landscape. This session reviews recent and pending regulatory changes related to mortgage servicing and offers best practices for strengthening servicing QC procedures to ensure compliance.

    Speaker(s)

    Shayna Arrington, Chief Compliance Officer, The Money Source Inc.

    As the Chief Compliance Officer at The Money Source Inc. (TMS), Shayna oversees compliance across all business channels, including Correspondent, Servicing, Subservicing, and formerly the company’s Retail and Wholesale Origination Channels. This includes oversight of company legal and regulatory compliance, change management, client management, quality control, compliance testing, licensing and examinations. Before joining TMS, Shayna worked at a mortgage banking focused law firm where she served as outside compliance counsel to a variety of lenders and servicers. She has extensive government and regulatory experience, including time at the Department of Housing and Urban Development and the Department of Justice.

    Nicole Upshur, Regulatory Compliance Counsel, Ncontracts

    As Regulatory Compliance Counsel, Ms. Upshur oversees the creation of mortgage law content for Ncontracts Compliance Programs. She has a vast background of 20 years as a practicing attorney and in house counsel. Prior to coming to Ncontracts she was in house counsel where she managed mortgage litigation matters, vendor management and compliance oversight. She is also a member of MBA's Legal Issues & Regulatory Compliance Committee, a recipient of MBA’s diversity education scholarship, a MBA Certified Mortgage Compliance Professional, a NAFCU Certified Compliance Officer, a Virginia State Bar Councilwoman, a Certified CompTIA Security + and member of the CompTIA Cyber Security Community Executive Council, and a veteran of the United States Marine Corps.

     

    Amanda Phillips, EVP of Compliance, ACES Quality Management

    Amanda Phillips has two decades of experience in the financial services industry including holding executive roles in legal and regulatory compliance. Prior to joining ACES Quality Management, Mrs. Phillips was with the law firm Ballard Spahr, LLP where she advised clients on federal and state regulatory requirements governing mortgage lending, including business processes and practices, software, and mortgage documents. Prior to Ballard Spahr, she spent 6 years as in-house counsel/EVP of Legal and Regulatory Compliance for Mortgage Cadence and 5 years as SVP-Director of Compliance for a national mortgage lender. Prior to her roles in compliance, Mrs. Phillips worked in multiple roles on the business side ranging from file set-up and disclosures to processing and underwriting.

    Reid Herlihy, Partner, Ballard Spahr LLP

    Reid F. Herlihy provides regulatory and transactional advice for clients on a range of issues involving state and federal consumer finance laws. Reid counsels mortgage companies, servicers, consumer finance companies, financial institutions, investment banks, debt collectors, and secondary-market investors on state and federal regulatory compliance issues.

    Reid regularly counsels clients on issues regarding the CFPB's Mortgage Servicing Rules, advertising, fair debt collection, lending and servicing disclosures, loss mitigation, foreclosure procedures, and business practices. He also assists clients with state and federal examination issues and regulatory actions.

    Reid assists clients with meeting state and federal licensing and approval requirements, including those related to stock and asset acquisitions. He has extensive experience with the SAFE Act and has counseled numerous mortgage companies, servicers, and third-party service providers on implementing those requirements. He frequently prepares multistate regulatory surveys and analyses on a wide range of matters concerning residential mortgage lending, brokering, and servicing, and assists companies in implementing new laws and regulations.

    Reid is author of the "Fair Debt Collection Practices Act" chapter of Mortgage Finance Regulation Answer Book 2011-2012, published by the Practising Law Institute.

     

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