Spring Conference & Expo: Independent Mortgage Banks, Secondary Markets, Servicing and Technology

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Wednesday, April 21, 2021

  • Servicing Solutions Track: Borrower Outreach and Communication

    Location: Breakouts


    Speaker(s)

    Patrick DellaValle, Director, Financial Services, Guidehouse

    Marcia Griffin, Founder and President, HomeFree USA

    Faith Schwartz, President, Housing Finance Strategies, LLC

    Gregory Goyne, Senior Vice President, Brand, Mr. Cooper

    Riham El-Lakany, Vice President and Chief Marketing and Communications Officer, Single Family, Freddie Mac

    Sandra Almanzan, Director, Single-Family Community Lending, Fannie Mae

    Servicing Solutions

    Despite the ease of obtaining forbearance assistance under the CARES Act, some struggling borrowers do not request assistance or respond to servicer contact requests. Learn which communication strategies are most effective at reaching borrowers and how servicers can better tailor their outreach efforts to reach those most at-risk.

    Speaker(s)

    Patrick DellaValle, Director, Financial Services, Guidehouse

    Patrick is a director in Guidehouse’s Financial Services Advisory and Compliance practice. He has more than nine years of experience in Financial Services with a focus on the residential mortgage sector. As a Vice President at RoundPoint Financial Group, Patrick was an integral component of building a residential mortgage special servicing, origination and capital markets platform from a start up to $3.5Bn in Servicing. At RoundPoint, he created financial models to value residential mortgage loans for acquisition and support loss mitigation and management analytics, designed and implemented portfolio management strategies, and helped optimize servicing policies and procedures to ensure maximum return for investors and adherence to regulatory guidelines and programs.  Prior to RoundPoint, Patrick, worked at SunTrust Capital Markets as the lead structurer on their MBS/ABS desk. He has experience structuring and evaluating a wide variety of whole loans and asset backed securities including Prime, Alt-A, and Sub-Prime MBS, Credit Cards, Auto Loans, and ABCP. He has also worked at Deloitte &Touche, LLP in their Securitization Group and at Financial Security Assurance

    Marcia Griffin, Founder and President, HomeFree USA

    Marcia Griffin is on a mission to financially strengthen people and elevate homeownership success for people of color across America. As founder and president of HomeFree-USA, Marcia has helped thousands to save, keep and get more money through Homeownership, which she feels is the key to long term wealth for all people. HomeFree-USA enjoys a remarkable 0% foreclosure rate among families that have participated in the organization’s pre- and post-purchase program. Serving as a bridge between financial institutions and the community, Marcia addresses the needs of homebuyers and homeowners with targeted education, distinctive marketing strategies and unique lender products. A recognized homeownership expert and frequent guest speaker, Marcia is a member of the Freddie Mac Affordable Housing Advisory Committee, the Fannie Mae Affordable Housing Advisory Committee, the Ocwen Financial Community Advisory Council, America’s Homeowner Alliance, Wells Fargo Housing Foundation Committee, the Advisory Council of the Federal Home Loan Bank of Atlanta, the Mortgage Bankers Association’s Council and the Quicken Advisory Council. Recently HomeFree-USA launched the Center for Financial Advancement at Historically Black Colleges and Universities (HBCUs). Our goal is to introduce students to the mortgage industry and advance homeownership as an important goal for parents, faculty and inner city residents. Most importantly, HomeFree-USA will expand diversity in mortgage finance and increase homeownership in diverse communities. Marcia is a tireless advocate for nonprofit leaders and for disadvantaged people everywhere. Under her leadership, HomeFree-USA funds and strengthens the capacity of 53 other nonprofits that represent the interests of 4.5 million diverse families across the country.

    Faith Schwartz, President, Housing Finance Strategies, LLC

    Recognized and accomplished industry leader, Faith Schwartz founded Housing Finance Strategies in 2016 to leverage her decades of industry leadership and mortgage experience to modernize the housing finance system. Her work and passion for building out the future of mortgage finance includes advisory services, board memberships and strategy roles in growing organizations. Housing Finance Strategies clients include publicly traded financial services firms, trade associations, Fintechs and non-profits.  Schwartz also advises a Los Angeles, CA based real estate Development Company which owns more than 30 multifamily properties, offering housing and social services for the homeless in the state of California. In times of crisis, Faith has been sought out to create nonpartisan solutions for challenging issues. Over the last 10 months Faith has spearheaded the development and roll-out of the NOT OK? THAT’s OK COVID-19 mortgage forbearance borrower awareness campaign. This ongoing initiative includes more than 50 mortgage servicers and over 100 housing counselors. Similarly in 2008, government, industry and trade associations rallied around Faith’s HOPE NOW alliance that saved millions of American families from losing their homes to foreclosure. Throughout her leadership of HOPE NOW, Schwartz testified before Congress, the Federal Reserve and was a frequent spokesperson on TV, Radio and in print media. In the nation’s most perilous housing crisis, Faith drove opposing interests to reasonable consensus and created the framework for today’s suite of loss mitigation activities.  Thematic centerpieces of Faith’s current work include entreating private capital tools and strategies for the mortgage process of tomorrow while fostering diverse and inclusive business practices for women executives. Earlier in her career, Faith held leadership roles at TMC mortgage, CoreLogic, Freddie Mac, H&R Block and Option One. She started her career at Dominion Bancshares Mortgage Company as Vice President of Capital Markets and Wholesale Lending. Today, Schwartz sits on the following Boards: Gateway First Bank, RiskSpan, Inc., FormFree®, Class Valuation and FundingShield, LLC. Faith is also a Trustee to Saint Anselm’s Abbey School in Washington DC. Notably, Faith received the Housing Wire Vanguard award in 2018 and was recognized as one of Mortgage Banking’s most powerful women from National Mortgage Magazine 2018.  Other awards include Housing Wire’s Women of Influence in 2012, a leadership star award from the Financial Services Roundtable for leading HOPE NOW and a lifetime achievement award from the Five Star Institute.    Faith holds a BSBA in Accounting from Shippensburg State College and an MBA with a Finance concentration from the University of Pittsburgh.

    Gregory Goyne, Senior Vice President, Brand, Mr. Cooper

    Greg Goyne serves as Senior Vice President of Brand at Mr. Cooper Group. Greg joined Nationstar in 2015 and led the company’s efforts to transform itself, beginning by defining a new brand promise with the goal of providing an improved customer experience and greater customer loyalty. A firm believer that great brands are built from the inside out, Greg is accountable for driving our core values deep into the company culture, transforming customer relationships and optimizing the customer experience, one touch at a time. Over the course of his career, Greg has led the development and execution of integrated marketing programs for a wide variety of blue-chip brands in healthcare, technology, hospitality, retail, consumer packaged goods, consumer durable goods, real estate, media, fashion and non-profit categories, including blue-chip brands such as McDonald’s, Heinz, Kraft, Nokia, Huawei, MADD, Centex Homes, FedEx, Motel 6, Red Roof Inns, Sonic Drive-Ins, Brinker and Darden restaurants. Greg earned his Bachelor of Arts followed by an M.B.A. in brand management, both from the University of North Carolina in Chapel Hill.

    Riham El-Lakany, Vice President and Chief Marketing and Communications Officer, Single Family, Freddie Mac

    Riham El-Lakany is vice president and chief marketing and communications officer for Freddie Mac’s Single-Family business. In her role, she is responsible for developing and leading marketing and communications strategies. Her primary goal is engaging clients and colleagues in support of Freddie Mac’s mission to preserve homeownership across America, help potential homeowners and advance positive industry change. Ms. El-Lakany oversees marketing and communications, including brand, digital, sales enablement, and learning and development as well as external and internal communications. A 20-year financial services industry veteran, she has held leadership positions in marketing, communications and business development at AIG, Zurich, Prudential and Marsh & McLennan. Prior to her financial services career, she worked in the nonprofit sector at the Ford Foundation and the Women's Environment & Development Organization (WEDO). She holds a Bachelor of Arts summa cum laude in economics and international relations from The American University in Cairo, and a Master of Arts magna cum laude in economics from New York University.

    Sandra Almanzan, Director, Single-Family Community Lending, Fannie Mae

    Sandra Sánchez Almanzán is a Director within the Single-Family Community Lending Organization at Fannie where she leads a team of professionals that is focused on community access and engagement, Access to Credit, Duties to Serve, national outreach as it relates to Fannie Mae’s book of business.  Ms. Almanzán provides overall market leadership to coordinate strategic activities and to oversee the opportunities for Fannie Mae nationally.  Almanzan has been with Fannie Mae over 20 years and has held a variety of positions within the organization during her tenure with the company. Before her current position at Fannie, Ms. Almanzán was the Director of Duties to Serve Initiatives in the Housing and Community Development Division of the Corporation.  In addition, she was also the Border Region Community Business Center (CBC) Director which covered the markets between El Paso and Brownsville, Texas.  In that position she increased affordable homeownership and rental housing opportunities for low-, moderate-, and middle-income families through partnerships with lenders, local governments, and other organizations. Prior to joining Fannie Mae in 1999, Ms. Almanzán served as the Public Policy Director at the Greater El Paso Chamber of Commerce where she worked to advocate and advance the membership’s agenda of priorities to local, state, and federal officials.  She also spent several years working with the Center for Sustainable Neighborhoods at the University of Texas at El Paso, a grant program that partnered students with El Paso nonprofits involved in the development of affordable housing to provide them with service-learning opportunities. Sánchez Almanzán’s passion for serving underserved communities is the highlight of her career. Sánchez Almanzán has served as President of the Board of Directors for the Foundation of the Catholic Diocese of El Paso and the YWCA of Paso del Norte and Loretto Academy.  She has served as a member of the board of directors of The Paso del Norte Foundation and Kids Excel. She has a Bachelor of Science degree in Business Administration from St. Mary’s University and a Master Degree in Public Administration from the University of Texas at El Paso.

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