Spring Conference & Expo: Independent Mortgage Banks, Secondary Markets, Servicing and Technology

Schedule

Note: Schedule subject to change. All sessions are in Eastern Time.

Flexibility is key! Attend what you want, when you can. Stream it live or catch up on-demand after the conference - MBA LIVE offers all access to accommodate your busy schedule.

See what MBA LIVE is all about!


Build a program that meets your needs. Check out the schedule to find details on the following targeted tracks:

Download Agenda Editable Agenda

Tuesday, April 20, 2021

  • Visit the Exhibitors

    Location: THE HUB

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Meet your peers from across the country in MBA's Virtual HUB for special events including opportunities to virtually network with other attendees in small groups, learn about the latest products and services by visiting with exhibitors through live chat and video calls, plus other special features! Check out the HUB Book Club, take an exercise break with MBA on the Move, and more.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Enter the lounge to attend a scheduled meeting, request a meeting, or chat live with a variety of meeting hosts. Hosts include Altisource, PHH Mortgage, VantageScore Solutions, and more!

  • Visit the Sponsors

    Location: Sponsor Gallery

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us in thanking the sponsors of the Spring Conference & Expo. We are grateful for their generous support.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Log in and explore the portal. Visit with exhibitors and sponsors or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    MBA's Opens Doors foundation has been instrumental in keeping over 6,800 families with critically ill or injured kids in their homes for over 10 years. Help us make it possible for these families to focus on the medical and emotional needs of a critically ill child by donating to our Home Grant Program today: https://give.mbaopensdoors.org/give/177793/#!/donation/checkout

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Mitch Kider of Weiner Brodsky Kider PC tells a heartwarming, personal story of the power of homeownership.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    See what MBA staff have been reading during the pandemic.

  • Demo: VantageScore

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Credit invisibles no longer! Find out how VantageScore can score more people without sacrificing lending standards. Set-up a meeting with our representatives at the VantageScore Meeting Lounge to learn how we can expand your universe of borrowers.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    With an always-on, mobile ready application, pre-approvals and automatic early disclosures, Fusion Mortgagebot does the heavy lifting through seamless integrations that move borrowers from a robust point of sale solution through a cloud-based and compliant loan origination platform.

  • Opening General Session: U.S. Politics & Economic Policy with Gary Cohn

    Location: Main Stage


    Speaker(s)

    Gary D. Cohn, Vice Chairman of IBM, Former Director of National Economic Council, Former President and COO, Goldman Sachs

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Finance industry legend Gary Cohn draws on his experience as the Vice Chairman of IBM, former director of the NEC and former President and COO of Goldman Sachs to provide candid analysis on the direction of U.S. business and the global economy. In a fascinating interview with MBA’s Chairman, Susan Stewart, Cohn offers insight into issues including monetary and fiscal policy, trade and taxes, based on his vast knowledge of the global financial system, economic policy, and the inner-workings of the U.S. administration.

    Speaker(s)

    Gary D. Cohn, Vice Chairman of IBM, Former Director of National Economic Council, Former President and COO, Goldman Sachs

    Gary D. Cohn is Vice Chairman of IBM, working in partnership with IBM’s Executive Leadership Team on a wide range of business initiatives and external engagement, in areas including business development, client services, public advocacy and client relationship management. Mr. Cohn is also Co-Chairman, with Clifton S. Robbins, of Cohn Robbins Holding Corp., a special-purpose acquisition company (SPAC) and a board member of Gro Intelligence. Mr. Cohn served as Assistant to the President for Economic Policy and Director of the National Economic Council from January 2017 until April 2018. As President Donald Trump’s chief economic advisor, Mr. Cohn managed the administration’s economic policy agenda and led the successful effort to grow the U.S. economy, create jobs and increase wages through tax and regulatory reform. Before serving in the White House, Mr. Cohn was President and Chief Operating Officer of The Goldman Sachs Group, Inc. from 2006-2016. He joined Goldman Sachs in 1990 and held a number of other leadership positions including the Global Co-Head of the Equities and Fixed Income, Currency and Commodities Division. He was a member of the firm’s Board of Directors and Chairman of the Firmwide Client and Business Standards Committee. Mr. Cohn began his career at U.S. Steel before moving to New York to trade on the New York Commodities Exchange from 1982-1990. Mr. Cohn invests across the cybersecurity, block chain infrastructure, regulatory technology and medical technology sectors. He serves on the corporate boards of Abyrx, Gro Intelligence, Indago, Nanopay and Starling and is the Chairman of the Board of Pallas Advisors. Additionally, Mr. Cohn serves on advisory boards for Hoyos Integrity and Spring Labs. He is a member of the Systemic Resolution Advisory Committee (SRAC) of the Federal Deposit Insurance Corporation (FDIC). Mr. Cohn has long been dedicated to advancing healthcare and education. He is a member of the Board of Trustees of NYU Langone Health and serves as Chairman of the Advisory Board for the NYU Langone Orthopedic Hospital. He is also on the Board of Overseers of the NYU Tandon School of Engineering. In 2019 Mr. Cohn was a Visiting Fellow at the Harvard Kennedy School’s Institute of Politics. Mr. Cohn lives in New York with his wife and three daughters. He grew up in Shaker Heights, Ohio, and received his undergraduate degree from American University in 1982.

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Susan Stewart is the 2021 Chairman of the MBA and Chief Executive Officer of SWBC Mortgage headquartered in San Antonio, TX. Stewart's visionary leadership has been the catalyst behind the company growing from 3 employees serving the Texas market to more than 650 employees in over 70 branch locations. Under her unwavering focus, SWBC Mortgage has grown from a small regional broker to a national industry leader, providing a full-service origination-to-servicing experience for borrowers in 43 states. Stewart leads a team that leverages cutting-edge technology, delivering industry-leading speed and service while providing a personal, experienced touch to the dream of home ownership.  Stewart currently serves as a member of the MBA's Board of Directors and is past Vice Chair of the MBA's Residential Board of Governors (RESBOG). She and SWBC Mortgage are committed to making the communities they serve brighter, more hope-filled places, and to that end she serves on the board of the MBA Opens Doors Foundation. Both Stewart and SWBC Mortgage have been recognized personally and corporately as Guardian level donors to the Opens Doors Foundation.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Retired Navy Four-Star Admiral, William H. McRaven is best known for changing the world when he commanded the daring operation that brought down Osama bin Laden. Drawing on his distinguished 37 years of service as a Navy SEAL, Admiral McRaven shares his own unique style of leadership. We are honored that to have Admiral McRaven join MBA's Chairman, Susan Stewart, for this special interview that will inspire your own life and work.

  • General Session: Washington Update

    Location: Main Stage


    Speaker(s)

    Robert (Bob) Broeksmit, CMB, President & Chief Executive Officer, Mortgage Bankers Association

    The Honorable Marcia Fudge, Secretary, U.S. Department of Housing and Urban Development

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    MBA’s President and CEO Bob Broeksmit shares an update on MBA’s work in Washington on behalf of members, followed by remarks by HUD Secretary Marcia Fudge.

    Speaker(s)

    Robert (Bob) Broeksmit, CMB, President & Chief Executive Officer, Mortgage Bankers Association

    Robert (Bob) Broeksmit is President and CEO of the Mortgage Bankers Association (MBA). Bob is a senior finance executive and corporate officer with a 33-year career in the mortgage sector. He has directed all aspects of lending activities, including marketing, sales, operations, secondary marketing, loan servicing, and default management.  He has also served as a mortgage underwriting expert testifying on many large, high-profile cases.  Prior to joining MBA in 2018, Bob served as President and Chief Operating Officer with Treliant, heading the firm's mortgage litigation support practice and serving diverse financial services clientele including large banks, independent mortgage lenders, community banks, credit unions, and service providers to the mortgage industry.  As a Washington-based financial services consultancy, Treliant's mortgage practice included strategic advisory for executive management and corporate boards; litigation defense, including file reviews, litigation strategy, expert reports, and expert testimony; CFPB examination preparation and implementation of mortgage regulations promulgated by the CFPB and other regulators; and operational aspects of mortgage banking, ranging from origination to servicing and loss mitigation.  Before Treliant, Bob held senior leadership positions in the mortgage business, including fourteen years with Chevy Chase Bank (including after its purchase by Capital One), where he was Executive Vice President and President of its B.F. Saul Mortgage Company subsidiary. Bob also was a Vice President at Prudential Home Mortgage for seven years.  He has overseen annual originations of $9 billion, a balance sheet of $10 billion in residential mortgages, and a servicing portfolio of $20 billion.  He also held positions at Great Western Mortgage, Krupp Residential Mortgage, and The Money Store.  Bob has served as the Chairman of the Mortgage Bankers Association's Residential Board of Governors and as a member of its Board of Directors.  Firms under his leadership have garnered multiple awards for servicing operations excellence, including Freddie Mac's Tier One and Hall of Fame designations. He is a Certified Mortgage Banker (CMB) and a graduate of Yale University.

    The Honorable Marcia Fudge, Secretary, U.S. Department of Housing and Urban Development

    Secretary Marcia L. Fudge is the 18th Secretary of the U.S. Department of Housing and Urban Development. Throughout her career, Secretary Fudge has worked to help low-income families, seniors, and communities across the country. Secretary Fudge served as U.S. Representative for the 11th Congressional District of Ohio from 2008 to March 9, 2021. She was a member of several Congressional Caucuses and past Chair of the Congressional Black Caucus. As a Member of Congress, Secretary Fudge earned a reputation of tackling the unique challenges of her district by working with her Congressional delegation and across political ideologies. In 1999, Secretary Fudge was elected the first female and first African American mayor of Warrensville Heights, Ohio, a position she held for two terms. As mayor of Warrensville Heights, Ohio, she adopted one of the first vacant and abandoned property ordinances in the state. She worked with local officials to develop a taskforce to protect against predatory lending and she secured the inclusion of property maintenance grants in the Warrensville Revitalization Action Plan. Additionally, she brought new residential development to the city and addressed the city’s growing foreclosure crisis through the formation of a local partnership that helped residents maintain the financial security needed to buy or keep a home. As mayor, Secretary Fudge has seen firsthand the need for economic development and affordable housing. She prioritized improving the City’s tax base and expanded opportunities for affordable housing. Secretary Fudge believes our housing issues do not fit into a one-size-fits-all approach. We need policies and programs that can adapt to meet a community’s unique housing challenges. She is committed to making the dream of homeownership - and the security and wealth creation that comes with it - a reality for more Americans. Under Secretary Fudge’s leadership, the Department of Housing and Urban Development will work to eradicate the growing homelessness issue, put an end to discriminatory practices in the housing market, and ensure that our fair housing rules are doing what they are supposed to do: opening the door for families who have been systematically locked out for generations to buy homes and have a fair shot at achieving the American dream. Secretary Fudge’s career in public service began in the Cuyahoga County Prosecutor’s Office, rising to the rank of Director of Budget and Finance. She earned her bachelor’s degree in business from The Ohio State University and law degree from the Cleveland State University Cleveland-Marshall School of Law. She is a Past National President of Delta Sigma Theta Sorority, Inc., and a member of its Greater Cleveland Alumnae Chapter.

  • General Session: Discussion with FHFA Director Calabria

    Location: Main Stage


    Speaker(s)

    Kristy Fercho, 2021 MBA Chairman-Elect; Executive Vice President & Head of Home Lending, Wells Fargo Home Mortgage

    The Honorable Mark Calabria, Director, Federal Housing Finance Agency

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    FHFA’s Director Mark Calabria talks with MBA’s Vice Chair about the agency’s latest work and upcoming priorities, including pandemic-related policy changes, forbearance-related issues, and affordable housing

    Speaker(s)

    Kristy Fercho, 2021 MBA Chairman-Elect; Executive Vice President & Head of Home Lending, Wells Fargo Home Mortgage

    Kristy Fercho is Chairman-Elect of the MBA and executive vice president and head of Wells Fargo Home Lending. As head of Home Lending, Fercho oversees one of the nation's leading combined home lenders and servicers, funding one of every 12 loans and servicing one of every eight loans in the country.  In her role, Fercho leads a team of more than 25,000 mortgage professionals in sales, operations, servicing, capital markets, portfolio management, and related business, risk management, and supporting functions.  Fercho joined Wells Fargo in 2020 from Flagstar Bank, where she had served as president of the company's mortgage division since 2017. Prior to joining Flagstar, she spent 15 years with Fannie Mae, where she led the strategy and business performance of single-family customers in the western United States and also served in customer engagement and human resources roles. Fercho began her career and served in a variety of sales, operations, and human resources roles at Baxter International before moving to Pepsi Co. Inc., where she ultimately was director of worldwide corporate human resources.  Fercho currently serves as Chairman-Elect of the board of the Mortgage Bankers Association, vice chair of the MBA's Diversity and Inclusion Advisory Committee, co-chair of the Affordable Housing Council, and a member of its Residential Board of Governors. She also serves on the boards of City Year and the Detroit Zoological Society.  Her industry accolades include HousingWire recognizing her as a Women of Influence in the housing industry; MReport honoring her as one of the Top Women in Housing; Diversity Journal listing her among its Women Worth Watching; National Mortgage Professional Magazine naming her to its list of Most Powerful Women; and the Michigan Chronicle selecting her for its Women of Excellence recognition.  Fercho is a graduate of the University of Southern California and holds a Masters of Business Administration from Saint Joseph's University, where she serves on the Board of Trustees.

    The Honorable Mark Calabria, Director, Federal Housing Finance Agency

    Mark Calabria, nominated by President Trump in January 2019, was confirmed by the U.S. Senate and sworn in as Director of FHFA in April 2019.  Prior to joining FHFA, Calabria was Chief Economist for Vice President Mike Pence, handling all economic policy issues with a focus on taxes, trade, manufacturing, financial services, and labor and housing. Immediately prior to his service with Vice President Pence, he spent eight years as Director of Financial Regulation Studies at the Cato Institute, where he helped to establish Cato's Center for Monetary and Financial Alternatives.  Calabria also previously served as a senior aide on the United States Senate Committee on Banking, Housing, and Urban Affairs to both Chairman Phil Gramm and Chairman Richard Shelby. He has also served as Deputy Assistant Secretary for Regulatory Affairs at the U.S. Department of Housing and Urban Development. He has held a variety of positions at Harvard University's Joint Center for Housing Studies, the National Association of Home Builders, and the National Association of Realtors. He has been a Research Associate at the U.S. Census Bureau's Center for Economic Studies. He holds a doctorate in economics from George Mason University.  During his Senate service, Calabria drafted significant portions of the Housing and Economic Recovery Act of 2008, which created a new regulatory framework for the housing government-sponsored enterprises, Fannie Mae and Freddie Mac, and the Federal Home Loan Banks. He was the primary drafter of the Shelby‐Dodd Flood Insurance Reform bill, which formed the basis for the Biggert‐Waters Flood Insurance Reform Act of 2012.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Admiral McRaven talks about his two books: SPEC OPS: Case Studies in Special Operations Warfare and Make Your Bed: Little Things That Can Change Your Life and Maybe the World.

  • General Session: Housing Affordability and Racial Equity

    Location: Main Stage


    Speaker(s)

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Dr. Andre Perry, Senior Fellow, Metropolitan Policy Program, Brookings Institution

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    A nationally known commentator, Dr. Andre Perry studies race and structural inequality, including its impact on economic inclusion and housing. In an interview with MBA’s Chairman Susan Stewart, Perry discusses his findings and provides insight on a path forward. Dr. Perry’s work aligns with many of MBA’s goals under its affordable housing initiative, known as CONVERGENCE.

    Speaker(s)

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Susan Stewart is the 2021 Chairman of the MBA and Chief Executive Officer of SWBC Mortgage headquartered in San Antonio, TX. Stewart's visionary leadership has been the catalyst behind the company growing from 3 employees serving the Texas market to more than 650 employees in over 70 branch locations. Under her unwavering focus, SWBC Mortgage has grown from a small regional broker to a national industry leader, providing a full-service origination-to-servicing experience for borrowers in 43 states. Stewart leads a team that leverages cutting-edge technology, delivering industry-leading speed and service while providing a personal, experienced touch to the dream of home ownership.  Stewart currently serves as a member of the MBA's Board of Directors and is past Vice Chair of the MBA's Residential Board of Governors (RESBOG). She and SWBC Mortgage are committed to making the communities they serve brighter, more hope-filled places, and to that end she serves on the board of the MBA Opens Doors Foundation. Both Stewart and SWBC Mortgage have been recognized personally and corporately as Guardian level donors to the Opens Doors Foundation.

    Dr. Andre Perry, Senior Fellow, Metropolitan Policy Program, Brookings Institution

    Andre M. Perry is a senior fellow in the Metropolitan Policy Program at Brookings, a scholar-in-residence at American University, and a columnist for the Hechinger Report. He is the author of the book Know Your Price: Valuing Black Lives and Property in America’s Black Cities, which is currently available wherever books are sold. A nationally known and respected commentator on race, structural inequality, and education, Perry is a regular contributor to MSNBC and has been published by The New York Times, The Nation, The Washington Post, TheRoot.com and CNN.com. Perry’s scholarship has been featured on HBO, ABC, CNN, PBS, National Public Radio, NBC and in the Wall Street Journal. His research focuses on race and structural inequality, education, and economic inclusion. Perry’s recent scholarship at Brookings has analyzed Blackmajority cities and institutions in America, focusing on valuable assets worthy of increased investment. Since the COVID-19 pandemic began, Perry has documented the underlying causes for the outsized number of coronavirus-related deaths in Black communities. His Brookings research has illuminated how certain forms of social distancing historically accelerated economic and social disparities between Black people and the rest of the country. Perry also mapped racial inequities in housing, income, and health to underscore how policy discrimination makes Black Americans more vulnerable to COVID-19. His research has spotlighted the struggles of Black businesses—including artists and
    art institutions, restaurants, and barbershops and beauty salons—as they await federal relief from COVID-19’s economic impact. In education, he explained how college campus closings put housing-insecure students at risk during the pandemic. He's also written on the unrealized value of teachers’ work that’s been made apparent by COVID-19, and has commented on the potential loss of Black teachers as a result of an impending recession. Prior to his work at Brookings, Perry has been a founding dean, professor, awardwinning journalist, and activist in the field of education. In 2015, Perry served on Louisiana Governor-elect John Bel Edwards’ K-12 education transition committee, as well as on New Orleans Mayor-elect Mitch Landrieu’s transition team as its co-chair for
    education in 2010. In 2013, Perry founded the College of Urban Education at Davenport University in Grand Rapids, Mich. Preceding his stint in Michigan, he was an associate professor of educational leadership at the University of New Orleans and served as CEO of the Capital One-University of New Orleans Charter Network. Perry’s academic writings have concentrated on race, structural inequality, and urban schools. Perry co-authored the Brookings Institution report “The Devaluation of Assets in Black Neighborhoods” and has presented its findings across the country, including to the U.S. House Financial Services Committee. For the tenth anniversary of Hurricane Katrina, Perry co-authored “School by School: The Transformation of New Orleans Public Education” in Resilience and Opportunity: Lessons from the U.S. Gulf Coast after Katrina and Rita, published by Brookings Institution Press. Perry also co-authored "The Transformation of New Orleans Public Schools: Addressing System-Level Problems Without a System," published by the Data Center of New Orleans. He also co-authored a chapter in Between Public and Private: Politics, Governance, and the New Portfolio Models for Urban School Reform published by Harvard Education Press. Along with the Joint Center for Political and Economic Studies, Perry co-authored the report “Place Matters for Health in Orleans Parish: Ensuring Opportunities for Good Health for All.”

  • Engagement Session: Bridging the Digital Divide - People, Process & Technology (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Garth Graham, STRATMOR Group

    Jonas Moe, SVP of Marketing and Market Strategy, ICE Mortgage Technology

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    The pandemic and market conditions have completely changed the way lenders operate and service their customers. Join this interactive engagement session, sponsored by ICE Mortgage Technology, to learn where lenders are, or should be, investing in people, process and technology in 2021 and beyond.

    Speaker(s)

    Garth Graham, STRATMOR Group

    Jonas Moe, SVP of Marketing and Market Strategy, ICE Mortgage Technology

    Jonas is Senior Vice President of Marketing and Market Strategy, responsible for communications, events, demand generation, branding, creative, and market strategy. Jonas joined Ellie Mae, now a part of ICE Mortgage Technology, in 2001 and has served as the Senior Vice President of Market Strategy and the head of Product during which, among other contributions, he developed Ellie Mae’s Encompass Electronic Document Management and Encompass Web Center online client portal solutions, as well the Encompass Client Resource Center. Jonas holds a BS in restoration ecology from UC Davis.

  • Engagement Session: Business after COVID-19 – The Great Unknown (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Steven Bailey, Senior Managing Director and Chief Mortgage Operations Officer, PennyMac Financial Services, Inc.

    Ed Delgado, Managing Director

    Marcel Bryar, Managing Director, Mortgage Policy Advisors, LLC

    Joanne Gaskin AMP, Vice President, FICO

    Wes Iseley, Senior Managing Director, Carrington Mortgage Services, LLC

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    How many of the 2.6M homeowners under temporary forbearance, will emerge intact and capable of resuming regular mortgage payments? How many will need some form of assistance and how many will advance to foreclosure or bankruptcy? Join this interactive engagement session, sponsored by FICO and speak to leading subject matter experts in the area of mortgage servicing as they discuss new methods of tracking consumer behavior and what the future holds for mortgage banks and non-banks as we look beyond the pandemic and into the great unknown.

    Speaker(s)

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Michael S. Waldron is the General Counsel and Chief Compliance Officer of Community Loan Servicing where he is responsible for the Compliance and Oversight Department’s management, leadership and direction as well as the company’s overall legal and compliance strategy. Prior to joining Community, Michael was Practice Leader of Ballard Spahr’s nationally recognized Mortgage Banking Group. With over 20 years servicing the industry in a wide variety of legal and compliance-related functions, Michael is known for his ability to navigate the regulatory landscape and build relationships that add value to those with whom he works. Michael received his law degree from Catholic University in Washington, DC, and his undergraduate degree in Government and Law and English from Lafayette College in Easton, PA.

    Steven Bailey, Senior Managing Director and Chief Mortgage Operations Officer, PennyMac Financial Services, Inc.

    Ed Delgado, Managing Director

    Marcel Bryar, Managing Director, Mortgage Policy Advisors, LLC

    Joanne Gaskin AMP, Vice President, FICO

    Wes Iseley, Senior Managing Director, Carrington Mortgage Services, LLC

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Dr. Andre Perry, Senior Fellow - Metropolitan Policy Program at the Brookings Institution gives insight into making the housing market more equitable in his timely book Know Your Price: Valuing Black Lives and Property in America’s Black Cities.

  • Demo: Vuram

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Vuram’s Delinquency Management "proof of concept" application, built on the Appian low-code automation platform, utilizes intelligent automation to streamline and simplify how mortgage delinquency is managed

  • Demo: Nomis Solutions, Inc.

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Nomis Mortgage provides real-time market and competitive intelligence for lenders to make data-driven decisions in margin management and pricing strategy by analyzing more than 40 million records a day from over 350 lenders. Turn noise into meaningful data points for better pricing and profitability management.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    LoanLogics® IDEA™ OnDemand is a turnkey, cloud-native document processing digital assistant that automates document classification and data extraction in seconds.  With this highly secure technology, use confidence scoring to govern the data and docs important to your business, easily upload documents, manage any exceptions, and export files.

  • Demo: Stewart

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Check out Stewart’s VALIDITY homeowner-led real estate inspection app, simple to use with an interface accessible from any device. Followed by, NotaryCam - eClosing and Remote Online Notarization Platform, offering a nationwide network of trained eNotaries available 24/7/365.

  • Demo: Sagent CARE

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    This demo highlights Sagent's platform called CARE, which stands for customer attention, retention, and engagement. It shows how consumer-first servicing modernization cares for borrowers during good times and hardships.



  • MBA on the Move - Stretch

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Take 10 and stretch for better health and well-being! MBA's wellness coach walks you through simple stretches you can do right from your office for better mobility.

  • Servicing Solutions Track: Credit Reporting under the CARES Act

    Location: Breakouts


    Speaker(s)

    Eric Ellman, Senior Vice President, Public Policy, Consumer Data Industry Association

    Cory Patrick, Director, Consumer Bureau Management, U.S. Bank

    Ethan Dornhelm, Vice President, Scores and Predictive Analytics, FICO

    Servicing Solutions

    Read more Read less

    The CARES Act contained important consumer protections for borrowers impacted by COVID-19, including changes to the Fair Credit Reporting Act (FCRA). Panelists highlight key compliance challenges of the credit reporting provision and discuss how reporting of forbearance and post-forbearance accommodations can impact credit scores.

    Speaker(s)

    Eric Ellman, Senior Vice President, Public Policy, Consumer Data Industry Association

    Eric J. Ellman is the Senior Vice President for Public Policy and Legal Affairs at the Consumer Data Industry Association (CDIA) in Washington, D.C.  Eric also served for eight months the Interim President and CEO of the association.  Among other things, Eric leads the government affairs program, runs the legal department, and participates in the management of the association.  Eric has been with CDIA since January 1998. Founded in 1906, CDIA is the international trade association that represents consumer data companies -- the nation’s leading institutions in credit reporting, mortgage reporting, check verification, fraud prevention, risk management, employment screening, and tenant screening. Eric’s work for CDIA was highlighted on the front page of the USA Today Money section in June 2007.  In that article, he was called a “warrior” who is “always well-prepared for battle”.  Eric was also a featured guest on the Podcast, The Lobbying Show.  Eric has testified over 100 times before state legislative committees, and he has appeared in many national and local media stories. Prior to joining CDIA, Eric worked for the Direct Selling Association (DSA) from 1992 - 1997.  Eric, a native New Yorker, has been in and around government and public service and politics for most of his life.  In 1989, he became the youngest elected official in Maryland when he was elected to the Friendship Heights Village Council, and he went on to serve four terms on that council.  Eric made an unsuccessful run for the Maryland state legislature in 1994. From 2006 to 2011, Eric served on the Board of Directors of Wonders Child Care, one of the largest non-profit childcare organizations in the DC-metro area.  From 2011 to 2020, Eric served on the Board of Directors of Congregation B’nai Tzedek in Potomac, Maryland. Eric has a B.S. from American University in Washington, D.C. and a law degree from the University of Baltimore.  Eric is a member of the bar in Maryland and Pennsylvania and he CIPP/US certified by the International Association of Privacy Professionals (IAPP).

    Cory Patrick, Director, Consumer Bureau Management, U.S. Bank

    Cory began his career at U.S. Bank in 2005 after graduating from the University of Michigan.  During his tenure at U.S. Bank, he’s held a variety of positions in project management, loan originations, underwriting and both branch and back office operations.  Cory is currently the Director of Consumer Bureau Management, overseeing data furnishing and consumer disputes for the consumer lending and mortgage portfolios.   Originally from Wisconsin, he now resides in Phoenix, Arizona with his husband Josh.  Cory enjoys traveling, trivia and reading in his spare time.  

    Ethan Dornhelm, Vice President, Scores and Predictive Analytics, FICO

    Ethan Dornhelm is a Vice President in the Scores and Predictive Analytics unit at FICO.  He is currently responsible for the analytic development of FICO® Scores globally, as well as the research and development of new products and services within the Scores organization. Ethan has spent much of his 20 years at FICO supporting the technical redevelopment, maintenance and analytic support of FICO® Scores in North America. He was one of the original analysts overseeing the development of the company’s consumer credit education portal myFICO.com. Prior to FICO, Ethan served as a Director in the credit risk management group at American Express. Focused on underwriting strategies in the consumer card business, he evaluated and utilized new data sources for consumers with limited credit history. Ethan has a B.S. in Management Science/Operations Research from UC San Diego.

  • Engagement Session: MBA Opens Doors - Celebrating 10 Years of Keeping Families in their Homes (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Deborah Dubois, President of MBA Opens Doors Foundation, Mortgage Bankers Association

    Eddy Perez CMB, CEO, EPM

    Debra W. Still, CMB, 2013 MBA Chairman, Chairman, MBA Opens Doors Foundation, President and Chief Executive Officer, Pulte Financial Services

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us for an MBA Opens Doors engagement session and help us celebrate our 10th year of keeping families with critically ill or injured kids in their homes. Our home Grant Program makes it possible for families to focus on the medical and emotional needs of a critically ill child and not on a home in jeopardy. Hear from ODF Chairman, Debra Still; ODF President, Deb Dubois and other leaders as we celebrate the Foundation’s success in helping more than 6,800 families by its 10th anniversary and what the next ten years will hold.

    Speaker(s)

    Deborah Dubois, President of MBA Opens Doors Foundation, Mortgage Bankers Association

    Eddy Perez CMB, CEO, EPM

    Eddy Perez, CMB, is President and CEO of Equity Prime Mortgage based in Atlanta, Georgia where he oversees overall operations, sales, revenue, marketing, compliance and technology. As co-founder of Equity Prime Mortgage, recognized as part of the Inc. 5000, he has excelled within the mortgage industry being named one of the nation’s top mortgage bankers, recognized in National Mortgage Professionals Magazine’s “40 Most Influential Mortgage Professionals under 40.” Throughout his distinguished career he has held multiple executive-level positions. Prior to co-founding Equity Prime Mortgage, in 2008, he operated the top producing office for Global Mortgage, Inc. He holds the prestigious Certified Mortgage Banker (CMB) designation which he earned in October 2014.

    Debra W. Still, CMB, 2013 MBA Chairman, Chairman, MBA Opens Doors Foundation, President and Chief Executive Officer, Pulte Financial Services

    Debra W. Still, CMB, is President and Chief Executive Officer of Pulte Financial Services, which includes Pulte Mortgage LLC, PGP Title and PCIC Insurance and employs over 900 individuals throughout the U.S.  Still is also President and CEO of Pulte Mortgage, a nationwide lender headquartered in Englewood, Colorado, which has helped more than 400,000 homebuyers finance their new home purchases since 1972.  Pulte Financial Services is a part of PulteGroup, America’s largest homebuilder with operations in 31 states and the District of Columbia.   Still has more than three decades of experience in the mortgage industry.  She joined Pulte Mortgage in 1983, as Vice President/Branch Manager of the Maryland Division and subsequently held that position with the Dallas/Fort Worth Division.   In June 1997, she was promoted to Executive Vice President, Production, and in October of that year was appointed to the Pulte Mortgage Board of Directors and named Corporate Secretary.  Still became Chief Operating Officer in 1999, and in August 2004, was appointed President and Chief Executive Officer.  She was named President and Chief Executive Officer of Pulte Financial Services in 2010.  Still served as the 2013 Chairman of the Mortgage Bankers Association and is currently a member of the association's Board of Directors, Chair of the Affordable Housing Subgroup and a member of MBA’s Consumer Affairs Advisory Council.  Still was awarded MBA’s Andrew D. Woodward Distinguished Service Award in 2014.  As an active MBA member for more than a decade, Still has also served as Chair of MBA's Residential Board of Governors (RESBOG,) Chairman of MBA’s Diversity and Inclusion Committee, Chairman of the Council for Residential Mortgage Servicing for the 21st Century and was Chair of the MBA Forward Task Force.  She has also served on MBA's Strategic Planning Committee, MBA's Loan Origination Task Force, and Secondary and Capital Markets Committee.  Still has testified before Congress multiple times.  Still is presently the Chairman of MBA’s Opens Doors Foundation.  In 2011 and 2013, Still was featured in “Influential Women of the Housing Economy” by HousingWire Magazine and in 2011 was named one of “The Top Ten Women in Mortgage and Housing” by The Five Star Institute.  In March 2018 Still was appointed to Chimera’s Board of Directors. Chimera Investment Corporation is a publicly traded real estate investment trust that is primarily engaged in real estate finance.

  • Engagement Session: Sports Talk featuring Herman Edwards (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Herman Edwards, Head Coach, Arizona State University; Former Head Coach of KC Chiefs and NY Jets, and Former ESPN Analyst

    Matthew Moosariparambil CPA, Director, Guidehouse

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join this live session with Arizona State University football coach, former head coach for the New York Jets and Kansas City Chiefs, and former ESPN NFL analyst, Herman Edwards. Edwards shares his stories and insights about America’s most popular sport and takes time to answer your questions during the chat.

    Speaker(s)

    Herman Edwards, Head Coach, Arizona State University; Former Head Coach of KC Chiefs and NY Jets, and Former ESPN Analyst

    Herman Edwards is the head football coach at Arizona State University. The Sun Devils 2020 season was limited to only four games due to the pandemic. However, under Edwards’ leadership, the 2019 season was highlighted by the defeat of three top 25 teams including a dramatic win over then #6 nationally ranked Oregon on national television which earned the Sun Devils their second consecutive bowl game under Edwards. Also at ASU, Edwards is a Professor of Practice in the Walter Cronkite School of Journalism and Mass Communication where he guest lectures and holds periodic discussions around sports and media. Edwards is a Former ESPN NFL analyst who contributed to a variety of shows across the network including NFL Live, SportsCenter and First Take among others.  Edwards is also a former NFL head coach for the New York Jets and Kansas City Chiefs where he led both teams to the postseason in his inaugural season. Edwards played Nine-years as NFL defensive back with the Philadelphia Eagles. While with the Eagles, he never missed a game in nine seasons, started in Super Bowl XV and his 33 career interceptions remain tied for second-most in franchise history. A consummate team member, always charity-minded and an ambassador for the game of football, past recognitions of Edwards efforts have included being named the Walter Camp Foundation Man of the Year; Team ESPN Commentator of the Year and recognized by Shell Oil Company with the Shell Legacy Award.

    Matthew Moosariparambil CPA, Director, Guidehouse

    Matthew Moosariparambil is a director in Guidehouse’s Banking, Insurance & Capital Markets practice. Matt specializes in supporting clients with regulatory compliance issues, operational reviews, operational enhancements, current state risk assessments, counter-party due diligence and accounting issues within the financial services industry. While at Guidehouse, Matt has been tasked with leading teams to solve complex issues for financial services clients of various size, ranging from smaller regional depository institutions to top tier national and global financial institutions. Additionally, Matt is an established leader who implements a strong project management program to ensure engagement objectives are delivered on time and within budget.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Log in and explore the portal. Visit with exhibitors and sponsors, or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

Wednesday, April 21, 2021

  • Visit the Exhibitors

    Location: THE HUB

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Meet your peers from across the country in MBA's Virtual HUB for special events including opportunities to virtually network with other attendees in small groups, learn about the latest products and services by visiting with exhibitors through live chat and video calls, plus other special features! Check out the HUB Book Club, take an exercise break with MBA on the Move, and more.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Enter the lounge to attend a scheduled meeting, request a meeting, or chat live with a variety of meeting hosts. Hosts include Altisource, PHH Mortgage, VantageScore Solutions, and more!

  • Visit the Sponsors

    Location: Sponsor Gallery

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us in thanking the sponsors of the Spring Conference & Expo. We are grateful for their generous support.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Visit with our exhibitors, enjoy a session you missed earlier on demand, or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Powered by unparalleled data and artificial intelligence, the Radian Home Price Index, provided by our Red Bell Real Estate, LLC subsidiary, offers a level of detail and insight that is unmatched in the industry. From an accurate and up-to-date value of nearly every home across the U.S., Red Bell’s indices recognize that housing stock and quality are always changing and that to understand markets, you need to see the whole picture.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    MISMO provides a standard language for exchanging mortgage industry information. Hear what MISMO means to industry leaders and visit our booth in THE HUB to learn how to get involved.

  • Servicing Solutions Track: Post-Pandemic CFPB Exam Preparation

    Location: Breakouts


    Speaker(s)

    Jeffrey Naimon, Partner, Buckley LLP

    Nanci Weissgold, Co-Chair, Financial Services & Products Group and Co-Leader, Consumer Financial Services Team, Alston & Bird, LLP

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Krista Cooley, Partner, Mayer Brown LLP

    Servicing Solutions

    Read more Read less

    Acting CFPB Director Uejio has made it clear: mortgage servicing is back in the spotlight. Servicers can expect increased scrutiny for how they respond to COVID-impacted borrowers. This panel covers anticipated areas of examination focus and what steps servicers can take now to be prepared.

    Speaker(s)

    Jeffrey Naimon, Partner, Buckley LLP

    Jeff Naimon is a Partner in the Washington, D.C., office of Buckley LLP, with more than 20 years of experience assisting bank and nonbank financial services providers (and investors in same) with regulatory, enforcement, and transactional matters. He defends financial services companies facing complex examination or enforcement matters before the CFPB, FTC, and federal and state banking regulators, with a focus on fair lending, UDAAP, loan servicing, privacy and credit reporting, debt collection, servicemember protections, and other consumer protection issues. He assists banks and nonbanks (including fintech entities) structure, negotiate, and operate a variety of partnerships, outsourcing programs and other third-party arrangements. Mr. Naimon also assists in negotiating acquisition, capital markets, and servicing transactions.   He serves on the Governing Committee of the Conference on Consumer Finance Law and has authored numerous articles on consumer financial services.

    Nanci Weissgold, Co-Chair, Financial Services & Products Group and Co-Leader, Consumer Financial Services Team, Alston & Bird, LLP

    Nanci Weissgold co-chairs Alston & Bird's Financial Services & Products Group and co-leads the Consumer Financial Services Team. She maintains a national regulatory compliance practice representing consumer financial products and services providers on federal, state, and agency requirements, including valuation and mortgage lending and servicing. Her pragmatism preparing for, and responding to, CFPB, FHA, state, and other administrative actions is highly valued by her clients. Nanci is an American College of Consumer Financial Services Lawyers Fellow and nationally ranked by Chambers USA in Financial Services Regulation: Consumer Finance (Compliance).

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Michael S. Waldron is the General Counsel and Chief Compliance Officer of Community Loan Servicing where he is responsible for the Compliance and Oversight Department’s management, leadership and direction as well as the company’s overall legal and compliance strategy. Prior to joining Community, Michael was Practice Leader of Ballard Spahr’s nationally recognized Mortgage Banking Group. With over 20 years servicing the industry in a wide variety of legal and compliance-related functions, Michael is known for his ability to navigate the regulatory landscape and build relationships that add value to those with whom he works. Michael received his law degree from Catholic University in Washington, DC, and his undergraduate degree in Government and Law and English from Lafayette College in Easton, PA.

    Krista Cooley, Partner, Mayer Brown LLP

    Krista Cooley is a partner in Mayer Brown’s Washington DC office and a member of the Consumer Financial Services group. She concentrates her practice on federal regulatory enforcement and compliance issues. She represents companies in the mortgage lending, mortgage servicing, title insurance and real estate industries in connection with administrative and regulatory compliance matters. Krista defends clients subject to government audits, investigations and enforcement proceedings before, among others, HUD, the VA, USDA, DOJ, CFPB and state banking departments in cases involving the False Claims Act, the Program Fraud Civil Remedies Act, Mortgagee Review Board proceedings and RESPA enforcement matters. She advises clients about federal and state consumer credit and protection laws and regulations, including RESPA, FHA, VA, USDA Rural Housing Service (RHS) and Home Equity Conversion Mortgage (HECM) requirements. Krista reviews and analyzes existing and proposed business arrangements for compliance with federal and state law requirements and drafts related agreements and disclosures. She performs regulatory compliance due diligence, with particular emphasis on FHA-insured origination and servicing requirements.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    ACES Flexible Audit Technology™ gives you the ability to easily manage and customize ACES to meet your business needs without having to rely on IT or a vendor. Whether you are looking to replace multiple spreadsheets, inflexible systems, or an inefficient outsourcing provider, with ACES, you’ll execute audits more efficiently, your teams will be more productive, and you’ll make better informed decisions across lines of business.

  • General Session: Post-Pandemic Technology: What’s the Future of Work? (Includes Tech Awards)

    Location: Main Stage


    Speaker(s)

    David Pogue, New York Times Columnist, Emmy-Winning CBS Sunday Morning Contributor & NOVA Host

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Artificial Intelligence, the Internet of Things, delivery drones: the tech of our world is changing faster and faster. The onset of the pandemic made us more reliant on communication technology than ever before, giving a whole new meaning to the term “telework.” What will the post-pandemic office be like and what is the future if we return to the office? Will there be less of a need for office space and more companies subsidizing technology for their employees in their homes, and what will that technology look like? In this fast-paced, informative and funny snapshot of the new post-pandemic office world, New York Time Columnist, Emmy-Winning CBS Sunday Morning Contributor & NOVA Host, David Pogue brings us up to speed on what technology has helped us save, gain, what we have lost, and how it may shift our beliefs into something we’ve never seen before in the office environment. This session also includes the awarding of the 2021 MBA Tech All-Star Awards and recognition of 2020 MISMO awards.

    Speaker(s)

    David Pogue, New York Times Columnist, Emmy-Winning CBS Sunday Morning Contributor & NOVA Host

    The go-to expert on disruptive tech in a fast-changing world, David Pogue is a New York Times best-selling author, beloved CBS Sunday Morning correspondent, NOVA host on PBS, and New York Times columnist. Whether he’s covering AI, the Internet of Things, autonomous vehicles, the latest consumer tech, a post-robot world, or preparing for climate change, David is a master communicator who brings even the most non-technical audiences up to speed. His highly entertaining keynotes prove that science and technology blend brilliantly with storytelling, humor, and, frequently, music and song. David Pogue provides invaluable insights on how technology impacts our work, businesses, health, society and connections with each other— now and into the future.  A long-time columnist for the New York Times and Scientific American, and a five-time Emmy winner for his stories on CBS Sunday Morning, David Pogue has been at the forefront of new and emerging tech trends for decades. He currently writes the “Crowdwise” feature for the Times’ “Smarter Living” section, reviews tech in New York magazine’s “Strategist” section, and has hosted 18 specials on NOVA. David is one of the world’s best-selling “how-to” authors, with more than 120 titles and 3 million copies in print. These include seven books in the For Dummies series, his New York Times best-selling Pogue’s Basics series of essential tips and shortcuts, and the Missing Manual series of computer books. In his upcoming book, How to Prepare for Climate Change provides highly practical advice on preparing for an era of extreme weather events and other climate-caused chaos.  With broad appeal to general, business, healthcare, and tech audiences alike, David Pogue brings expansive knowledge, engaging wit, and an occasional song to center stage. Audiences leave as informed as they are entertained, with an enlightened perspective of the state of technology today — and how it’s shaping everyone’s tomorrow.

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Susan Stewart is the 2021 Chairman of the MBA and Chief Executive Officer of SWBC Mortgage headquartered in San Antonio, TX. Stewart's visionary leadership has been the catalyst behind the company growing from 3 employees serving the Texas market to more than 650 employees in over 70 branch locations. Under her unwavering focus, SWBC Mortgage has grown from a small regional broker to a national industry leader, providing a full-service origination-to-servicing experience for borrowers in 43 states. Stewart leads a team that leverages cutting-edge technology, delivering industry-leading speed and service while providing a personal, experienced touch to the dream of home ownership.  Stewart currently serves as a member of the MBA's Board of Directors and is past Vice Chair of the MBA's Residential Board of Governors (RESBOG). She and SWBC Mortgage are committed to making the communities they serve brighter, more hope-filled places, and to that end she serves on the board of the MBA Opens Doors Foundation. Both Stewart and SWBC Mortgage have been recognized personally and corporately as Guardian level donors to the Opens Doors Foundation.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us on the HUB Stage for a discussion with David Pogue on his Basics book series: Essential Tips and Shortcuts for Simplifying the Technology in Your Life and Pogue's Basics: Life.

  • General Session: Tech Solutions Showcase

    Location: Main Stage


    Speaker(s)

    Rusty Emory, Vice-Chair, MISMO Residental Governance Committee, Vice President, Investor Delivery, PrimeLending

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    MBA’s Tech Showcase offers access to the innovative products serving the specific technological needs of the residential mortgage industry. This year’s Tech Showcase offers 12 six-minute demos on the Main Stage, presented in the following order:

    Black Knight’s Rapid Analytics Platform ℠
    Black Knight’s Rapid Analytics Platform℠ (RAP℠) is a unique, cloud-based virtual data marketplace and decision-science platform that allows users to directly access diverse data assets and analytics within a single solution. Used by mortgage, real estate and capital markets professionals, RAP provides an unlimited number of applications, including portfolio retention analytics, equity analysis and valuation, prepayment and default analytics, pre- and post-bid due diligence, benchmarking, and more. RAP helps organizations gain valuable insights to drive business growth, effectively manage risk, and respond quickly to the dynamics of an evolving market.

    SureFire CRM by Top of Mind Networks
    Surefire CRM places customers top of mind with their customer database through the development and automation of personalized, one-to-one marketing campaigns to prospects, in-process loan customers and past clients, helping thousands of mortgage professionals win new business and earn repeat customers.


    Qualia
    Qualia’s closing platform allows lenders to seamlessly work with their title and escrow companies to improve workflow efficiency, increases data security, and reduce liability. Lenders can collaborate with their title company partners without leaving their LOS to complete every step of the closing quickly and securely.

    Finicity VOIE
    As a key component of Finicity’s Mortgage Verification Service, the GSE-accepted Verification of Income and Employment solution enhances the mortgage experience for both borrower and lender by shaving days off the origination process, increasing accuracy with real-time data, improving ROI, and empowering consumers to benefit from their financial data.

    ServiceLink - EXOS Inspect
    EXOS Inspect allows borrowers or approved property contacts to conduct self-service virtual inspections using smartphones or tablets. Through the use of geo-fenced and time-stamped video, EXOS Inspect helps streamline a variety of lending and servicing processes by providing an inside look at the home. The entire process takes just minutes and allows lenders and servicers to make more informed decisions.

    AccountChek® 3n1 by FormFree
    As the pioneer of the mortgage industry’s first truly automated verification of assets (VOA) solution, FormFree has enhanced income and employment verification. With AccountChek® 3n1, FormFree enables lenders to deliver a world-class borrower experience and directly addresses key industry pain points by electronically furnishing lenders with high-fidelity income and employment data.

    Origence
    The Origence Mortgage Origination Platform provides lenders power, simplicity, and configurability by bringing together the mortgage technology stack: POS + LOS + CRM for a single unified digital mortgage origination platform. ORIGENCE – the ultimate mortgage origination experience.

    Encompass eClose by ICE Mortgage Technology
    ICE Mortgage Technology is changing how mortgages are digitally closed. Experience a true end-to-end eClosing solution providing a single source with the industry's leading LOS.

    Notarize
    Notarize is a digital trust provider - a platform that integrates technology with live human interaction to establish identities. Notarize offers digital identity proofing and authentication services, including a market-leading notary public platform to allow any person or organization to get their documents notarized online, 24/7.

    Optimal Blue End to End Solution
    Black Knight’s end-to-end secondary marketing platform seamlessly supports every economic driver lenders face throughout this stage of the loan lifecycle – including customer engagement and origination, pipeline risk management, whole loan trading, securitization, and preservation of servicing portfolio value. Focused on maximizing revenue and recognizing efficiencies, Black Knight’s industry-leading technology helps lenders of all sizes reach their financial goals today and ascend to greater heights tomorrow.

    Auction.com Remote Bid™
    Award-winning Remote Bid™, a feature found only on the Auction.com mobile app, revolutionizes property sales by letting investors bid directly on select foreclosure properties from anywhere. Investors can participate in multiple foreclosure auctions at the same time, watching, joining, and tracking bids concurrently in real time, all without attending the auction venue.

    Altisource
    Altisource’s innovative SaaS vendor oversight platform, Vendorly®, is designed to help financial institutions manage their vendors and meet their evolving vendor oversight obligations. A complete solution that helps meet regulatory requirements, the platform can help to streamline vendor due diligence, document maintenance, monitoring and audits.


    Speaker(s)

    Rusty Emory, Vice-Chair, MISMO Residental Governance Committee, Vice President, Investor Delivery, PrimeLending

    Rusty Emory’s extensive career spans over 30 years in the financial services and mortgage industries, covering everything from customer service to investor reporting, and every product from HFA Bond loans to Option ARMS. During the past 20 years, Mr. Emory has focused on technology, emphasizing system implementation, system administration, and data integrity. Mr. Emory currently manages PrimeLending’s investor delivery area focusing on data and image delivery.   He currently serves MISMO  as Vice-Chair of the Residential Governance Committee and Vice-Chair of the Business Glossary Community of Practice, playing a key role in expanding MISMO products and increasing participation and interest from the mortgage industry at large.  A native of Dallas, Texas, he is a graduate of the University of North Texas, with additional graduate studies at the University of Dallas’ Graduate School of Management in Irving, Texas, and is an avid Dallas Cowboys fan.

  • Engagement Session: Meet the New MBA Mortgage Technology Vendor Working Group (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Richard Hill, Vice President, Industry Technology, Mortgage Bankers Association

    Nicole Booth, Executive Vice President, Public Policy, Notarize

    Piper Beveridge, Vice President, Strategic Relations, ICE Mortgage Technology

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    MBA’s Mortgage Technology Vendor Working Group provides an open, inclusive and collaborative forum for innovative product vendors to discuss topics of mutual interest. All are welcome to join this interactive session to discuss timely topics such as data protection. Come in to actively join the discussion or just learn what the tech vendor group is all about!

    Speaker(s)

    Richard Hill, Vice President, Industry Technology, Mortgage Bankers Association

    Rick Hill serves as Vice President of Industry Technology at the Mortgage Bankers Association (MBA). In this role, he is responsible for providing leadership to MBA and its membership relating to operational and technology topics faced by the industry, including through the Mortgage Industry Standards Maintenance Organization (MISMO), which he oversees. He is also responsible for developing the content for MBA's Technology Conference and leading all of MBA's technology forums and working groups - both residential and commercial/multifamily - as well as managing technology related content for MBA Education.

    Nicole Booth, Executive Vice President, Public Policy, Notarize

    Nicole Booth serves as Executive Vice President of Public Affairs at Notarize. Nicole leads the organization’s efforts to build and maintain trust and support among external audiences, including government affairs, industry relations and community engagement. She joined Notarize in August 2020. Prior to Notarize, Nicole was a vice president in Government Affairs at Quicken Loans and Rock Family of Companies and a member of the K&L Gates Public Policy and Law Practice in Washington, D.C. Nicole also spent time on Capitol Hill working on legislative issues in the personal office of former Ways and Means Committee Chairman Dave Camp and former New Hampshire Congressman Jeb Bradley. Nicole was awarded the Five Star Institute Rising Business Leader Award.

    Piper Beveridge, Vice President, Strategic Relations, ICE Mortgage Technology

  • Engagement Session: Servicers-Only Roundtable An MBA Member Event (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Shayna Arrington, Chief Compliance Officer, The Money Source Inc.

    Jason Lane, Senior Vice President, MidFirst Bank

    Sara Singhas AMP, Director, Loan Administration, Mortgage Bankers Association

    Brendan Kelleher, Director, Public Policy and External Affairs, Quicken Loans LLC

    Servicing Solutions

    Read more Read less

    Join us for an opportunity to engage with your industry peers to exchange ideas and best practices. Through facilitated breakout group discussions in Zoom, you can hear how others are dealing with the same servicing issues you’re facing.
    In order to attend, you must be:
    -A servicing executive (manager or above)
    -With an MBA member company whose dues are based on servicing portfolio volume

    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Candace Russell is Vice President of Post Sale at Carrington Mortgage Services. She leads CMS’s efforts managing default inventory as well as reducing enterprise risk factors. With a proven record of effectively managing property preservation, conveyance, eviction, title, and risk management. Her experience in the mortgage industry is broad: covering originations, performing loans, loss mitigation, foreclosure, claims and risk management. Candace is currently the Chair for the MBA’s Loan Administration Committee. As a passion project she runs a women and minority leadership group, UR:Represented. When time allows she enjoys roller derby and attempting to play the banjo.

    Shayna Arrington, Chief Compliance Officer, The Money Source Inc.

    As the Chief Compliance Officer at The Money Source Inc. (TMS), Shayna oversees compliance across all business channels, including Correspondent, Servicing, Subservicing, and formerly the company’s Retail and Wholesale Origination Channels. This includes oversight of company legal and regulatory compliance, change management, client management, quality control, compliance testing, licensing and examinations. Before joining TMS, Shayna worked at a mortgage banking focused law firm where she served as outside compliance counsel to a variety of lenders and servicers. She has extensive government and regulatory experience, including time at the Department of Housing and Urban Development and the Department of Justice.

    Jason Lane, Senior Vice President, MidFirst Bank

    Jason Lane serves as Senior Vice President for Midland Mortgage, a division of MidFirst Bank. Currently, he leads MidFirst’s policy team and oversees servicing transfers.  He has served MidFirst’s mortgage banking unit for over 18 years. He currently serves as Chair of MBA’s Government Loan Servicing Subcommittee and is the 2021 Chair of the Loan Administration Committee.   He is a graduate of the University of Oklahoma where he received both Bachelor of Science and Masters of Business Administration degrees. 

    Sara Singhas AMP, Director, Loan Administration, Mortgage Bankers Association

    Brendan Kelleher, Director, Public Policy and External Affairs, Quicken Loans LLC

    Brendan is Director for Public Policy and External Affairs at Quicken Loans. In this role, he coordinates the Quicken Loans position on mission-critical public policy issues, particularly servicing policy. IBrendan leads all third-party stakeholder outreach efforts, including trade associations and consumer advocacy. He also develops and executes strategic plans to advocate for critical policy issues, including policymaker messaging, third-party coalitions, and other tactics. Brendan currently serves as the 2021 Vice-Chair of the Loan Administration Committee.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Visit with the tech providers you just saw in the Tech Showcase or other exhibitors, enjoy a session you missed earlier on demand, attend an Engagement Session or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Marcia M. Davies, mPower Founder and Chief Operating Officer, MBA interviews Christy Moss, CMB, Director of Partner Relations, FormFree.

  • mPower: Communication Lessons Learned During the Pandemic

    Location: Main Stage


    Speaker(s)

    Ruth Sherman, Executive Speech Coach and Celebrity Media Trainer

    Marcia M. Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Markets and companies have confidence in leaders who communicate clearly and exude charisma. The pandemic has made virtual communication the default, and has led to new challenges and discomfort for both genders. It’s natural to retreat to old habits that don't serve women leaders well.

    Like pre-pandemic, women must exhibit powerful presence and command attention whatever the virtual situation – board meetings, presentations, or 1:1 – not only by what they say, but how they look, sound, and move. In this dynamic presentation, CEO & Celebrity communications consultant, speaker, and author Ruth Sherman teaches us to show up confidently on-camera and become recognized as a force; engage virtual audiences with strategic use of storytelling and other techniques; positively and irrevocably influence stakeholders of all kinds; and manage the exhaustion that accompanies all-day video-conferencing with some simple tweaks. Opening remarks by mPower founder, Marcia Davies.

    Speaker(s)

    Ruth Sherman, Executive Speech Coach and Celebrity Media Trainer

    Ruth Sherman, M.A., works with global CEOs, public figures, and international celebrities looking to have a greater impact in their personal, public communications.  Five of her clients have won Oscars and one the Pulitzer Prize.  A leading authority on political communication,  she is widely quoted in the press including the New York Times, Washington  Post, and TIME, among many others, contending the best communicator and connector wins. Ruth has written two books, the most recent of which is SPEAKRETS®: The 30 Best, Most Effective, Most Overlooked Marketing & Personal Branding  Essentials. A highly sought after speaker, she has been engaged to share her insights by organizations as varied as Google, Microsoft, and NBC/Universal. As the mother of two daughters, her passion is ensuring women ascend to the top ranks of business and take their rightful place in the halls of power.

    Marcia M. Davies, mPower Founder and Chief Operating Officer, Mortgage Bankers Association

    Marcia Davies is Chief Operating Officer for the Mortgage Bankers Association (MBA).  As COO, Marcia is responsible for ensuring cross-organizational alignment and facilitating the implementation of strategic initiatives, as well as maintaining oversight of key organizational priorities. She is also the lead strategist for MBA's external activities, providing leadership, guidance and overall management to the public affairs and marketing divisions. In addition, Marcia provides strategic direction and management of MBA's Conferences, Membership, Education, Information Technology and Office Services divisions. She also provides management oversight to and is a Board member of MBA's Opens Doors Foundation.  Previously, Marcia worked at the U.S. Department of Housing and Urban Development (HUD), as Senior Advisor to the Assistant Secretary for Housing and Federal Housing Commissioner. She directed HUD's industry relations program to strengthen relationships, garner support, streamline communications and resolve policy and regulatory issues. Before joining HUD, Marcia spent 21 years at Freddie Mac, where she held a variety of officer positions in communications, customer outreach, marketing, servicer relations and policy.  Marcia is the founder of mPower - MBA Promoting Opportunities for Women to Extend their Reach - MBA's networking platform for women in the real estate finance industry. Under her leadership, mPower has grown into an engaged community of more than 19,000, providing best-in-class conference and webinar programming, networking events, and online opportunities to stay engaged. Through mPower, more women are positioned to achieve leadership positions and are well represented in all segments of the industry.  Marcia is a member of the NAWRB Diversity and Inclusion Leadership Council (NDILC). She is also a member of Women in Housing Finance and the International Women's Leadership Association. Most recently, Marcia received the silver Stevie Awards for Women in Business 2018 Maverick of the Year. She has also the recipient of Five Star's Laurie A. Maggiano Legacy award, the NAWRB 2018 Industry Revolutionary Award, and the CIFS Diversity & Inclusion 2018 Trailblazer Award. In 2015, Marcia was honored by HousingWire as one of its 2015 Women of Influence.  Marcia is a graduate of the Katharine Gibbs School in Montclair, N.J.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less


    Join mPower speaker, Ruth Sherman on the HUB Stage for a discussion of her books: Get Them to See it Your Way, Right Away and Speakrets.

  • Servicing Solutions Track: Borrower Outreach and Communication

    Location: Breakouts


    Speaker(s)

    Patrick DellaValle, Director, Financial Services, Guidehouse

    Marcia Griffin, Founder and President, HomeFree USA

    Faith Schwartz, President, Housing Finance Strategies, LLC

    Gregory Goyne, Senior Vice President, Brand, Mr. Cooper

    Riham El-Lakany, Vice President and Chief Marketing and Communications Officer, Single Family, Freddie Mac

    Sandra Almanzan, Director, Single-Family Community Lending, Fannie Mae

    Servicing Solutions

    Read more Read less

    Despite the ease of obtaining forbearance assistance under the CARES Act, some struggling borrowers do not request assistance or respond to servicer contact requests. Learn which communication strategies are most effective at reaching borrowers and how servicers can better tailor their outreach efforts to reach those most at-risk.

    Speaker(s)

    Patrick DellaValle, Director, Financial Services, Guidehouse

    Patrick is a director in Guidehouse’s Financial Services Advisory and Compliance practice. He has more than nine years of experience in Financial Services with a focus on the residential mortgage sector. As a Vice President at RoundPoint Financial Group, Patrick was an integral component of building a residential mortgage special servicing, origination and capital markets platform from a start up to $3.5Bn in Servicing. At RoundPoint, he created financial models to value residential mortgage loans for acquisition and support loss mitigation and management analytics, designed and implemented portfolio management strategies, and helped optimize servicing policies and procedures to ensure maximum return for investors and adherence to regulatory guidelines and programs.  Prior to RoundPoint, Patrick, worked at SunTrust Capital Markets as the lead structurer on their MBS/ABS desk. He has experience structuring and evaluating a wide variety of whole loans and asset backed securities including Prime, Alt-A, and Sub-Prime MBS, Credit Cards, Auto Loans, and ABCP. He has also worked at Deloitte &Touche, LLP in their Securitization Group and at Financial Security Assurance

    Marcia Griffin, Founder and President, HomeFree USA

    Marcia Griffin is on a mission to financially strengthen people and elevate homeownership success for people of color across America. As founder and president of HomeFree-USA, Marcia has helped thousands to save, keep and get more money through Homeownership, which she feels is the key to long term wealth for all people. HomeFree-USA enjoys a remarkable 0% foreclosure rate among families that have participated in the organization’s pre- and post-purchase program. Serving as a bridge between financial institutions and the community, Marcia addresses the needs of homebuyers and homeowners with targeted education, distinctive marketing strategies and unique lender products. A recognized homeownership expert and frequent guest speaker, Marcia is a member of the Freddie Mac Affordable Housing Advisory Committee, the Fannie Mae Affordable Housing Advisory Committee, the Ocwen Financial Community Advisory Council, America’s Homeowner Alliance, Wells Fargo Housing Foundation Committee, the Advisory Council of the Federal Home Loan Bank of Atlanta, the Mortgage Bankers Association’s Council and the Quicken Advisory Council. Recently HomeFree-USA launched the Center for Financial Advancement at Historically Black Colleges and Universities (HBCUs). Our goal is to introduce students to the mortgage industry and advance homeownership as an important goal for parents, faculty and inner city residents. Most importantly, HomeFree-USA will expand diversity in mortgage finance and increase homeownership in diverse communities. Marcia is a tireless advocate for nonprofit leaders and for disadvantaged people everywhere. Under her leadership, HomeFree-USA funds and strengthens the capacity of 53 other nonprofits that represent the interests of 4.5 million diverse families across the country.

    Faith Schwartz, President, Housing Finance Strategies, LLC

    Recognized and accomplished industry leader, Faith Schwartz founded Housing Finance Strategies in 2016 to leverage her decades of industry leadership and mortgage experience to modernize the housing finance system. Her work and passion for building out the future of mortgage finance includes advisory services, board memberships and strategy roles in growing organizations. Housing Finance Strategies clients include publicly traded financial services firms, trade associations, Fintechs and non-profits.  Schwartz also advises a Los Angeles, CA based real estate Development Company which owns more than 30 multifamily properties, offering housing and social services for the homeless in the state of California. In times of crisis, Faith has been sought out to create nonpartisan solutions for challenging issues. Over the last 10 months Faith has spearheaded the development and roll-out of the NOT OK? THAT’s OK COVID-19 mortgage forbearance borrower awareness campaign. This ongoing initiative includes more than 50 mortgage servicers and over 100 housing counselors. Similarly in 2008, government, industry and trade associations rallied around Faith’s HOPE NOW alliance that saved millions of American families from losing their homes to foreclosure. Throughout her leadership of HOPE NOW, Schwartz testified before Congress, the Federal Reserve and was a frequent spokesperson on TV, Radio and in print media. In the nation’s most perilous housing crisis, Faith drove opposing interests to reasonable consensus and created the framework for today’s suite of loss mitigation activities.  Thematic centerpieces of Faith’s current work include entreating private capital tools and strategies for the mortgage process of tomorrow while fostering diverse and inclusive business practices for women executives. Earlier in her career, Faith held leadership roles at TMC mortgage, CoreLogic, Freddie Mac, H&R Block and Option One. She started her career at Dominion Bancshares Mortgage Company as Vice President of Capital Markets and Wholesale Lending. Today, Schwartz sits on the following Boards: Gateway First Bank, RiskSpan, Inc., FormFree®, Class Valuation and FundingShield, LLC. Faith is also a Trustee to Saint Anselm’s Abbey School in Washington DC. Notably, Faith received the Housing Wire Vanguard award in 2018 and was recognized as one of Mortgage Banking’s most powerful women from National Mortgage Magazine 2018.  Other awards include Housing Wire’s Women of Influence in 2012, a leadership star award from the Financial Services Roundtable for leading HOPE NOW and a lifetime achievement award from the Five Star Institute.    Faith holds a BSBA in Accounting from Shippensburg State College and an MBA with a Finance concentration from the University of Pittsburgh.

    Gregory Goyne, Senior Vice President, Brand, Mr. Cooper

    Greg Goyne serves as Senior Vice President of Brand at Mr. Cooper Group. Greg joined Nationstar in 2015 and led the company’s efforts to transform itself, beginning by defining a new brand promise with the goal of providing an improved customer experience and greater customer loyalty. A firm believer that great brands are built from the inside out, Greg is accountable for driving our core values deep into the company culture, transforming customer relationships and optimizing the customer experience, one touch at a time. Over the course of his career, Greg has led the development and execution of integrated marketing programs for a wide variety of blue-chip brands in healthcare, technology, hospitality, retail, consumer packaged goods, consumer durable goods, real estate, media, fashion and non-profit categories, including blue-chip brands such as McDonald’s, Heinz, Kraft, Nokia, Huawei, MADD, Centex Homes, FedEx, Motel 6, Red Roof Inns, Sonic Drive-Ins, Brinker and Darden restaurants. Greg earned his Bachelor of Arts followed by an M.B.A. in brand management, both from the University of North Carolina in Chapel Hill.

    Riham El-Lakany, Vice President and Chief Marketing and Communications Officer, Single Family, Freddie Mac

    Riham El-Lakany is vice president and chief marketing and communications officer for Freddie Mac’s Single-Family business. In her role, she is responsible for developing and leading marketing and communications strategies. Her primary goal is engaging clients and colleagues in support of Freddie Mac’s mission to preserve homeownership across America, help potential homeowners and advance positive industry change. Ms. El-Lakany oversees marketing and communications, including brand, digital, sales enablement, and learning and development as well as external and internal communications. A 20-year financial services industry veteran, she has held leadership positions in marketing, communications and business development at AIG, Zurich, Prudential and Marsh & McLennan. Prior to her financial services career, she worked in the nonprofit sector at the Ford Foundation and the Women's Environment & Development Organization (WEDO). She holds a Bachelor of Arts summa cum laude in economics and international relations from The American University in Cairo, and a Master of Arts magna cum laude in economics from New York University.

    Sandra Almanzan, Director, Single-Family Community Lending, Fannie Mae

    Sandra Sánchez Almanzán is a Director within the Single-Family Community Lending Organization at Fannie where she leads a team of professionals that is focused on community access and engagement, Access to Credit, Duties to Serve, national outreach as it relates to Fannie Mae’s book of business.  Ms. Almanzán provides overall market leadership to coordinate strategic activities and to oversee the opportunities for Fannie Mae nationally.  Almanzan has been with Fannie Mae over 20 years and has held a variety of positions within the organization during her tenure with the company. Before her current position at Fannie, Ms. Almanzán was the Director of Duties to Serve Initiatives in the Housing and Community Development Division of the Corporation.  In addition, she was also the Border Region Community Business Center (CBC) Director which covered the markets between El Paso and Brownsville, Texas.  In that position she increased affordable homeownership and rental housing opportunities for low-, moderate-, and middle-income families through partnerships with lenders, local governments, and other organizations. Prior to joining Fannie Mae in 1999, Ms. Almanzán served as the Public Policy Director at the Greater El Paso Chamber of Commerce where she worked to advocate and advance the membership’s agenda of priorities to local, state, and federal officials.  She also spent several years working with the Center for Sustainable Neighborhoods at the University of Texas at El Paso, a grant program that partnered students with El Paso nonprofits involved in the development of affordable housing to provide them with service-learning opportunities. Sánchez Almanzán’s passion for serving underserved communities is the highlight of her career. Sánchez Almanzán has served as President of the Board of Directors for the Foundation of the Catholic Diocese of El Paso and the YWCA of Paso del Norte and Loretto Academy.  She has served as a member of the board of directors of The Paso del Norte Foundation and Kids Excel. She has a Bachelor of Science degree in Business Administration from St. Mary’s University and a Master Degree in Public Administration from the University of Texas at El Paso.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Differentiate your business when you can offer the only MI buydown tool available. Leverage all buyer, seller, builder and Realtor® concessions to create custom monthly MI premium payments, with no more money left on the table. 

  • Engagement Session: Climate Change: Executive Roundtable on the Risk Impact for Mortgage Servicing (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Howard Botts, Chief Scientist, CoreLogic

    Sapan Bafna AMP, Senior Leader, CondoSafe / Advanced Delivery Engines, CoreLogic

    Lane Cooper, Executive Director, Mindshare Capture Consulting

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Policy makers, regulators and companies are re-evaluating existing operational assumptions to determine if new decision-making processes are needed as volatility associated with climate change alters the nature of how risks to residential properties and servicing portfolios are assessed. Join scientific and business experts from CoreLogic and senior industry leaders with significant mortgage servicing portfolios for an interactive executive roundtable discussion on the short-, mid-, and long-term implications of climate change. Add your name and company to your Zoom profile, turn on your camera and mic and join in the conversation!

    Speaker(s)

    Howard Botts, Chief Scientist, CoreLogic

    With more than 30 years of experience in geographic information systems, Dr. Howard Botts leads CoreLogic’s
    team of GIS professionals in geospatial database development efforts to generate and maintain natural hazard solutions. The founder of geospatial information provider Proxix Solutions, Botts joined CoreLogic in 2007 when the company acquired Proxix. A professor emeritus of geography at the University of Wisconsin in Whitewater, Botts is a recognized expert in natural hazard risk solutions and regularly speaks on a variety of topics related to the field. His dedication and work help
    to answer some of the insurance industry’s questions about what has happened and what could happen in
    terms of our planet’s natural hazards.

    Sapan Bafna AMP, Senior Leader, CondoSafe / Advanced Delivery Engines, CoreLogic

    Sapan Bafna currently serves as senior leader, Advanced Delivery Engines at CoreLogic. His team, part of the Property Intelligence & Risk Management Solutions division, develops lean processes, data and agile technology to improve products at CoreLogic. He joined the company in 2004 to focus on various process engineering and business development roles. He joined the company in 2004 to focus on various process engineering and business development roles. Sapan’s areas of responsibility include opportunity identification, quick prototyping, solution development, operational execution, and MindBox – the workflow automation and artificial intelligence platform for Advanced Delivery Engines. Sapan is a graduate of DA University in India with a Bachelor’s degree in finance as well as a Master’s

    Lane Cooper, Executive Director, Mindshare Capture Consulting

    Lane Cooper is the Executive Director of Mindshare Capture Consulting. He has over 30 years of experience as a communications executive, consultant, researcher, editor and reporter analyzing the business and technology industry.

    Lane is the Editorial Director of BizTechReports, an independent reporting agency that covers the industry analyst community and a Contributing Editor to CIO.com, CSO.com, Network World and Computerworld. In this capacity, Lane meets with over 600 senior technology leaders -- including CIOs, CTOs, VPs and Directors -- every year moderating executive events that discuss emerging digital transformation developments.

  • Engagement Session: MBA Advocacy - Pizza and Political Update (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Bill Killmer, Mortgage Bankers Association

    Alden Knowlton, Mortgage Bankers Association

    Marti Mongiello

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us for a “Pizza & Politics” event with former White House Chef, Marti Mongiello, and find out what’s cooking in Congress! Attend our virtual, interactive pizza making class while merging history of our industry and with a dynamic policy and political update from subject matter experts on MBA’s Legislative & Political Affairs team. This fun and unique experience will be one you won’t want to miss!
    Recipes found at: www.the innofthepatriots.com/recipes.

    Speaker(s)

    Bill Killmer, Mortgage Bankers Association

    Bill Killmer is Senior Vice President for Legislative and Political Affairs at the Mortgage Bankers Association (MBA). A veteran of nearly twenty five years in the housing arena, Bill is responsible for managing the real estate finance industry’s legislative, grassroots, and political fundraising activities, in close coordination with the MBA member leadership and its public policy and lobbying teams. He directs MBA’s outreach to Congress, as well as other key political advocacy efforts. Previously named one of CEO Update's trade association Top Lobbyists, Killmer joined MBA in July 2010, after nearly twenty years in the policy space at the National Association of Home Builders (NAHB). During his NAHB tenure, Killmer served as the association's Chief Lobbyist and, more recently, as Executive Vice President for Advocacy, managing all aspects of the group's public policy outreach. He previously served as a Senior Legislative Officer for Congressional and Intergovernmental Affairs at the U.S. Department of Labor during the George H.W. Bush administration. Killmer holds a Bachelor's degree in Business Administration (BBA) with a concentration in Finance/Economics from Baylor University.

    Alden Knowlton, Mortgage Bankers Association

    Marti Mongiello

    Marti is a former White House Chef and General Manager of the Camp David Resort and Conference Center and retired from the US military with service on three continents of wars. He provides  luncheons and dinners for the Republican Party, Democratic Party, and all groups as a non-partisan and worked for the White House Military Office (WHMO) and with the White House Communications Agency (WHCA), Marine One, HMX-1, and Air Force One.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Visit with our exhibitors, enjoy a session you missed earlier on demand, or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

Thursday, April 22, 2021

  • Visit the Exhibitors

    Location: THE HUB

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Meet your peers from across the country in MBA's Virtual HUB for special events including opportunities to virtually network with other attendees in small groups, learn about the latest products and services by visiting with exhibitors through live chat and video calls, plus other special features! Check out the HUB Book Club, take an exercise break with MBA on the Move, and more.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Enter the lounge to attend a scheduled meeting, request a meeting, or chat live with a variety of meeting hosts. Hosts include Altisource, PHH Mortgage, VantageScore Solutions, and more!

  • Visit the Sponsors

    Location: Sponsor Gallery

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join us in thanking the sponsors of the Spring Conference & Expo. We are grateful for their generous support.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Visit with our exhibitors, enjoy a session you missed earlier on demand, or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

  • MBA on the Move - Stretch

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Take 10 and stretch for better health and well-being! MBA's wellness coach walks you through simple stretches you can do right from your office for better mobility

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    The Total Experience Platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. The platform turns customer insights into actions to increase loyalty and drive growth for mortgage lenders. 

  • Servicing Solutions Track: Navigating Loss Mitigation After Forbearance

    Location: Breakouts


    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Kip Bilderback, Member, Millsap & Singer, LLC

    Michael Blair, Executive Vice President and Chief Operations Officer, LoanCare

    Daniel Sogorka, CEO, Sagent

    Jason Kwasny, Executive Vice President, Servicing, The Money Source Inc.

    Servicing Solutions

    Read more Read less

    While the maximum forbearance period has been extended for many borrowers, all borrowers will be exiting forbearance and servicers need to plan the road ahead. Learn about the factors working for and against borrowers and the workout options for those near the end of their forbearance terms. In addition to workout options that allow borrowers to stay in their homes, the discussion will include non-home retention options such as cash for keys, short sales and foreclosure.

    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Candace Russell is Vice President of Post Sale at Carrington Mortgage Services. She leads CMS’s efforts managing default inventory as well as reducing enterprise risk factors. With a proven record of effectively managing property preservation, conveyance, eviction, title, and risk management. Her experience in the mortgage industry is broad: covering originations, performing loans, loss mitigation, foreclosure, claims and risk management. Candace is currently the Chair for the MBA’s Loan Administration Committee. As a passion project she runs a women and minority leadership group, UR:Represented. When time allows she enjoys roller derby and attempting to play the banjo.

    Kip Bilderback, Member, Millsap & Singer, LLC

    Kip J. Bilderback is a partner of Millsap & Singer. Mr. Bilderback directs the firm’s Missouri foreclosure, Missouri quiet title, Kentucky foreclosure and compliance departments. He received his Bachelor of Arts in 1991 and Juris Doctoris, cum laude, in 1995 from St. Louis University.  Mr. Bilderback has published numerous articles concerning the eviction and foreclosure process in Missouri and Kansas. Mr. Bilderback is a frequent speaker on the default process at seminars, continuing education classes for attorneys and paralegals, banking organizations.  He serves actively in the USFN including President and Education Committee.  He also participates as a panelist and lead facilitator of countless  regional education meetings.

    Michael Blair, Executive Vice President and Chief Operations Officer, LoanCare

    Daniel Sogorka, CEO, Sagent

    Jason Kwasny, Executive Vice President, Servicing, The Money Source Inc.

    Jason joined The Money Source in June of 2018 brings 18 years of experience in the financial services and mortgage industry with him. Jason is responsible for managing all Servicing Operations at TMS encompassing its remote workforce and two servicing centers located in CT and AZ. Prior to joining TMS, Jason held executive management positions including Vice President of Customer Resolution at SLS, Vice President of Default at Ditech, and AVP of Loss Mitigation at JP Morgan Chase. Jason is a successful Loan Servicing Executive with exceptional track record of successfully implementing broad scale operational changes to deliver the best customer experience while delivering results that exceed company expectations and strategic targets. Jason has a Bachelor’s Degree from Arizona State University, Tempe, AZ.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    The Mortgage Cadence Platform delivers the leading POS experience in a single, end-to-end loan origination platform. Learn how Borrowers & Loan Officers can harness the power of the platform anytime, anywhere, and with any device. 

  • General Session: Market Outlook

    Location: Main Stage


    Speaker(s)

    Michael Fratantoni, Ph.D., Chief Economist and Senior Vice President of Research and Industry Technology, Mortgage Bankers Association

    Joel Kan, Associate Vice President, Economic and Industry Forecasting, Mortgage Bankers Association

    Marina Walsh, CMB, Vice President, Industry Analysis, Mortgage Bankers Association

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Don’t miss our latest forecast on the various forces impacting our industry during these unprecedented times. MBA will provide perspective on the state of the economy, mortgage and housing markets, and company performance, and shed light on what we can expect for the rest of 2021 and beyond.

    Speaker(s)

    Michael Fratantoni, Ph.D., Chief Economist and Senior Vice President of Research and Industry Technology, Mortgage Bankers Association

    Michael Fratantoni is MBA's Chief Economist and Senior Vice President of Research and Industry Technology. In this role, he is responsible for overseeing MBA's industry surveys, benchmarking studies, economic and mortgage originations forecasts, industry technology efforts, and policy development research for both single-family and commercial/multifamily markets. Additionally, Fratantoni is president and member of the Board of Directors of MISMO and serves on the CSP's Industry Advisory Group and the membership committee of MERS.  Prior to joining MBA, Fratantoni worked in the industry in risk management and senior economist roles at Washington Mutual and Fannie Mae.  He received a Ph.D. in economics from Johns Hopkins University and a B.A. in economics from The College of William and Mary, and has served as an adjunct professor at the University of Washington, and Johns Hopkins, George Washington, and Georgetown Universities.

    Joel Kan, Associate Vice President, Economic and Industry Forecasting, Mortgage Bankers Association

    Joel Kan serves as Associate Vice President of Economic and Industry Forecasting for the Mortgage Bankers Association. In this role, he is responsible for the production of MBA's macroeconomic and housing market forecasts, along with other related analytics. He also oversees the production of MBA's industry surveys, including the Weekly Mortgage Applications Survey, Builder Applications Survey, and Mortgage Credit Availability Index, three of the association's high profile surveys. Mr. Kan is a regular speaker and presenter of MBA’s market outlook at both MBA and external events, and writes commentary regarding economic statistics and industry data.  He has also been quoted in industry and national media outlets.  Prior to joining the MBA, he worked in Ernst & Young’s Quantitative Economics and Statistics (QUEST) group

    Marina Walsh, CMB, Vice President, Industry Analysis, Mortgage Bankers Association

    Marina Walsh, CMB, is Vice President of Industry analysis in MBA's Research and Economics Department, specializing in industry performance benchmarking for residential lenders and servicers. Currently, she leads the management and direction for the Mortgage Bankers Performance Reports, the Servicing Operations Study and Forum, the Peer Group Survey and Roundtable Program, the Mortgage Banking Compensation Survey Program, the Weekly Forbearance and Call Volume Survey and other ad hoc surveys and policy analyses. She is also MBA's spokesperson for the National Delinquency Survey.  In addition, Walsh conducts specialty workshops and roundtables on a variety of current topics critical to the mortgage industry and provides program advisory support for conferences, particularly MBA's Accounting and Financial Management Conference and its National Servicing Conference. She is an instructor for several MBA Education webinars and courses, including the Schools of Mortgage Servicing and the Future Leaders Program. Results of her work have been published in all of the major trade publications as well as national and local newspapers. She is a frequent speaker at MBA and other industry events and conferences.  In 2020, Walsh received the Certified Mortgage Banker (CMB) designation, awarded to seasoned professionals seeking the ultimate recognition for professionalism and experience in residential mortgage banking. In 2016, she was named to HousingWire's "Women of Influence" list. The list, which is based on nominations from the industry, highlights women who are making significant contributions to mortgage banking and real estate. Prior to joining MBA, Walsh was a manager in Ernst and Young's Real Estate Advisory Services Group where her focus was Federal credit program design, implementation and performance measurement. She started her career in the Management Training Program, then subsequently the financial planning division, of the Port Authority of NY & NJ. She holds a bachelor's degree from Cornell University and a Master of Public Administration degree from Columbia University.

  • Demo: Southerland Global

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Conversational AI combines user centered design, AI, and 30 years of customer experience leadership, to offer clients enterprise grade chatbot solutions that scale. Conversational AI uses natural language processing (NLP) to allow for more natural voice and chat exchanges.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    DXC EarlyResolution is a cloud-based, industry-inspired lending default management solution that automates the entire mortgage origination process from initial contact through underwriting and settlement. 

  • Demo: Richey May RM Analyze

    Location: HUB Stage

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    RM Analyze is a complete business intelligence platform for lenders, created by mortgage banking and data experts, so lenders don’t need to train us on their business. We can connect to the data and systems that power every department, creating a complete picture of your company to empower your managers to take proactive action, find efficiencies, create change and drive growth. 

  • General Session: Conversation with the GSEs

    Location: Main Stage


    Speaker(s)

    Robert (Bob) Broeksmit, CMB, President & Chief Executive Officer, Mortgage Bankers Association

    Malloy Evans, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae

    Kevin Palmer, Senior Vice President, Single-Family Portfolio Management, Freddie Mac

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    In a comprehensive discussion, MBA’s Bob Broeksmit and two GSE leaders discuss the highlights of the industry’s response to COVID , lessons learned and challenges ahead, including forbearance and loss mitigation, technology advancements, racial equity, housing affordability and more.

    Speaker(s)

    Robert (Bob) Broeksmit, CMB, President & Chief Executive Officer, Mortgage Bankers Association

    Robert (Bob) Broeksmit is President and CEO of the Mortgage Bankers Association (MBA). Bob is a senior finance executive and corporate officer with a 33-year career in the mortgage sector. He has directed all aspects of lending activities, including marketing, sales, operations, secondary marketing, loan servicing, and default management.  He has also served as a mortgage underwriting expert testifying on many large, high-profile cases.  Prior to joining MBA in 2018, Bob served as President and Chief Operating Officer with Treliant, heading the firm's mortgage litigation support practice and serving diverse financial services clientele including large banks, independent mortgage lenders, community banks, credit unions, and service providers to the mortgage industry.  As a Washington-based financial services consultancy, Treliant's mortgage practice included strategic advisory for executive management and corporate boards; litigation defense, including file reviews, litigation strategy, expert reports, and expert testimony; CFPB examination preparation and implementation of mortgage regulations promulgated by the CFPB and other regulators; and operational aspects of mortgage banking, ranging from origination to servicing and loss mitigation.  Before Treliant, Bob held senior leadership positions in the mortgage business, including fourteen years with Chevy Chase Bank (including after its purchase by Capital One), where he was Executive Vice President and President of its B.F. Saul Mortgage Company subsidiary. Bob also was a Vice President at Prudential Home Mortgage for seven years.  He has overseen annual originations of $9 billion, a balance sheet of $10 billion in residential mortgages, and a servicing portfolio of $20 billion.  He also held positions at Great Western Mortgage, Krupp Residential Mortgage, and The Money Store.  Bob has served as the Chairman of the Mortgage Bankers Association's Residential Board of Governors and as a member of its Board of Directors.  Firms under his leadership have garnered multiple awards for servicing operations excellence, including Freddie Mac's Tier One and Hall of Fame designations. He is a Certified Mortgage Banker (CMB) and a graduate of Yale University.

    Malloy Evans, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae

    Malloy Evans is the Senior Vice President and Chief Credit Officer for Fannie Mae’s Single-Family Business and is responsible for first-line credit risk management, from mortgage acquisition through disposition. This includes credit policy, counterparty, customer risk management, credit risk performance, collateral management, loan quality, and analytics.  In this role, he is accountable for setting selling and servicing risk policies and eligibility standards to ensure sustainable lending practices for the loans Fannie Mae acquires. He also manages the company’s customers according to these standards and practices and fosters a risk-based culture, both internally and externally.

    Kevin Palmer, Senior Vice President, Single-Family Portfolio Management, Freddie Mac

    Kevin Palmer is senior vice president for Single-Family Portfolio Management. In his role, Mr. Palmer has broad responsibility for the Single-Family portfolio, including Freddie Mac's guarantee book of business, pricing and analytics, servicing and REO. He also leads Single-Family Credit Risk Transfer (CRT), including Freddie Mac STACR® securitizations, ACIS® reinsurance, Whole Loan SecuritiesSM and front-end risk transfer offerings. Since 2001, he has served in a variety of other positions at Freddie Mac, including whole loan trading, managing the non-agency ABS portfolio and risk management.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Guardian’s MISMO Certified wire/title fraud prevention tool provides lenders with closing agent diligence, prevents cyber security loss and provides up to $5mm per transaction coverage against loss, allowing you to easily meet regulatory compliance diligence requirements, avoid wire/title fraud related losses and save processing time and money through automation

  • General Session: Perspectives from the C-suite

    Location: Main Stage


    Speaker(s)

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Stanley Middleman, Chief Executive Officer, Freedom Mortgage Corporation

    Paul Anastos, Chief Innovation Officer, Guaranteed Rate, Inc.

    Steven Plaisance, Interim President, Mortgage Banking, Gateway First Bank

    Christine (Chrissi) Rhea, President and Chief Executive Officer, Mortgage Investors Group

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Get the latest perspectives from top executives from all aspects of real estate finance.

    Speaker(s)

    Susan Stewart, 2021 MBA Chairman, Chief Executive Officer, SWBC Mortgage

    Susan Stewart is the 2021 Chairman of the MBA and Chief Executive Officer of SWBC Mortgage headquartered in San Antonio, TX. Stewart's visionary leadership has been the catalyst behind the company growing from 3 employees serving the Texas market to more than 650 employees in over 70 branch locations. Under her unwavering focus, SWBC Mortgage has grown from a small regional broker to a national industry leader, providing a full-service origination-to-servicing experience for borrowers in 43 states. Stewart leads a team that leverages cutting-edge technology, delivering industry-leading speed and service while providing a personal, experienced touch to the dream of home ownership.  Stewart currently serves as a member of the MBA's Board of Directors and is past Vice Chair of the MBA's Residential Board of Governors (RESBOG). She and SWBC Mortgage are committed to making the communities they serve brighter, more hope-filled places, and to that end she serves on the board of the MBA Opens Doors Foundation. Both Stewart and SWBC Mortgage have been recognized personally and corporately as Guardian level donors to the Opens Doors Foundation.

    Stanley Middleman, Chief Executive Officer, Freedom Mortgage Corporation

    Stanley C. Middleman is the founder and CEO of Freedom Mortgage Corporation, one of the largest and fastest-growing full-service mortgage companies in the country. He is a business strategist, investor, and philanthropist, with over 30 years of experience in the mortgage banking industry. Since 1990, he has grown the company into one of the nation’s largest U.S. originators and servicers and top VA and FHA (government-insured) lender, with over 13,000 employees and contractors nationwide. Stan was identified by South Jersey Business Magazine as a top CEO; named fifth highest-rated CEO by Glassdoor for leading his employees and the company during the COVID-19 pandemic; and honored with the Most Admired CEOs 2020 award by the Philadelphia Business Journal.

    Paul Anastos, Chief Innovation Officer, Guaranteed Rate, Inc.

    Paul has been on the forefront of innovation within the housing industry for over a decade, specializing in developing technology solutions and transforming businesses into industry powerhouses. Paul helps differentiate the top 5 retail mortgage lender from its competitors by enhancing the Company’s suite of proprietary technology and developing contemporary marketing solutions. In addition, Paul is the Strategic Advisor to the Board, Operations, for Gateless Inc., an independent company formed by Guaranteed Rate that serves as a laboratory of cutting-edge technology for the entire industry. He graduated from Bentley University.

    Steven Plaisance, Interim President, Mortgage Banking, Gateway First Bank

    As Gateway First Bank’s Interim* President of Mortgage Banking, Steven Plaisance will ultimately oversee all things mortgage, including retail, correspondent, operations, secondary and servicing. He will also be a key part of the Executive leadership team at Gateway and will help define and set the course for bank activities across all spectrums. *pending regulator approvalPrior to joining Gateway, Steven worked at Arvest Bank for nearly 32 years. He started as a bank teller and worked his way up through mortgage with extensive experience in secondary and capital markets. He would serve as President and CEO of Arvest Bank’s mortgage division including its subsidiary Arvest Central Mortgage Company from 2015 through February of 2021. Steven has been active in the industry for many years, serving on Fannie Mae and Freddie Mac advisory boards. He has been active in the Mortgage Bankers Association, going back to his graduation of the Future Leaders Program in 1998.  Steven currently serves as the 2021-22 Chairman of the MBA’s Mortgage Action Alliance.  He is also on the MBA Investment Committee and MBA Consumer Affairs Advisory Council. He served on RESBOG from 2019 through February 2021.

    Christine (Chrissi) Rhea, President and Chief Executive Officer, Mortgage Investors Group

    Christine C. Rhea is President and CEO of Mortgage Investors Group of Tennessee. Christine co-founded the company in 1989 with a clear focus on serving the customer and the community. Under her leadership Mortgage Investors Group has expanded from 7 employees to over 450 and MIG is now a leading independent mortgage lender in the southeast with 28 branches. At its core MIG focuses on purchase business and developing relationships with realtors, builders, borrowers and other industry partners, with a new focus on Digital Consumer Direct channel.  MIG has continued to be a top lender in Tennessee and has been ranked #1 Lender for Tennessee Housing Development Agency’s first time homebuyer program for the last 15 years and USDA #1 lender in the state for the last 6 years. Chrissi is a member of the MBA’s Board of Directors and MBA’s Residential Board of Governors.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    IntellaLend uses AI to automatically identify loan defects with: Automatic Document Classification, Data Extraction and Validation, Loan Program Rules and Conditions Analysis, KPI Tracking via Dashboards and Reports.

  • Servicing Solutions Track: Pandemic Lessons on Building a Resilient Servicing Operation

    Location: Breakouts


    Speaker(s)

    Teresa Blake, Principal, Financial Services Practice, KPMG LLP

    Marisol (Sol) Avila, Senior Director, US Operations, Altisource Portfolio Solutions, Inc.

    Melanie Reid, CMB, AMP, Senior Vice President and Mortgage Servicing Transfer & Post Closing Manager, Citizens Bank

    Shelley Leonard, Executive Vice President, Chief Product and Digital Officer, Black Knight

    Mike Rawls, Chief Executive Officer, Xome

    Servicing Solutions

    Read more Read less

    Mortgage servicers have met borrower needs under extreme scenarios like the health crisis and natural disasters by being flexible and resilient. Panelists share the successful strategies implemented during disaster recovery that have triggered longer-term changes in capacity management, remote work and organizational structures. Hear today’s biggest operational innovations in mortgage servicing.

    Speaker(s)

    Teresa Blake, Principal, Financial Services Practice, KPMG LLP

    Teresa is a Principal in KPMG’s Financial Services practice in Charlotte. She is also the lead of the firm’s Lending Transformation capability, which brings together system selection, implementation and transformation capabilities along with the firm’s capabilities in data & analytics, design thinking, cyber, risk, deal advisory, & program management.  She has more than 25 years of experience in transforming organizations and building the teams to design, build, and support them. Her focus is on bringing digital transformation to clients as they evolve from having a digital strategy to doing business in a digital world. As a mortgage banker, she believes in humanizing digital products, and focusing on simplifying the complex mortgage process by combining the right technology at the right time, with the right scale.  Teresa joined KPMG in late 2015. Prior to KPMG, she held senior leadership roles at Wipro Gallagher, Bank of America and Textron. 

    Marisol (Sol) Avila, Senior Director, US Operations, Altisource Portfolio Solutions, Inc.

    Sol started with Altisource as a Business Process Engineer for Global Operations supporting Product and Operation leaders. Sol played a critical role in optimizing operations across Field Services by creating process structure, coaching, and improving quality. As the Sr. Director of US Operations for Altisource, Sol leads the Field Services Center of Excellence in El Paso, Texas and is responsible for mobilizing the organization to achieve and exceed client expectations. The success of client delivery depends on the effective partnership and collaboration between the Vendor network and Operations team. In order to continue to strengthen this bond, Sol also oversees the Vendor Management Organization in addition to Altisource Field Services.

    Melanie Reid, CMB, AMP, Senior Vice President and Mortgage Servicing Transfer & Post Closing Manager, Citizens Bank

    Melanie L. Reid has been in the financial industry for over 30 years working for Central Fidelity Bank, SunTrust Mortgage and currently with Citizens Bank. Roles have included  Post-Closing and Origination Functions as an operations manager.  These roles include but are not limited to Post-Closing Conventional and Government Review Manager, Final Documents Manager, File Vault and Negotiable Collateral Manager.  Also, Consumer Direct Operations and Bond Housing Operations functions were areas managed during her career. Melanie joined Citizens Bank eight years ago has held positions of Investor Compliance, Head of Performing Mortgage Servicing and currently the Mortgage Servicing Transfer & Post Closing. Melanie is an active faculty member of the Mortgage Bankers Association and guest speaker for the National Association of Minority Mortgage Bankers of America (NAMMBA) Leadership Academy (NAMMBA).  Melanie’s credentials include an Accredited Mortgage Professional (AMP 2005) as well as a Certified Mortgage Banker (CMB 2006) designation. 

     

    Shelley Leonard, Executive Vice President, Chief Product and Digital Officer, Black Knight

    Shelley Leonard is the Chief Product and Digital Officer for Black Knight. In this role, Shelley is responsible for defining the digital strategy and user experience, working with each division within Black Knight to develop a comprehensive strategic roadmap. Additionally, Shelley oversees product strategy, system enhancements and roadmap initiatives for the Black Knight Servicing Technologies division.  In 2012, HousingWire named Shelley to its list of “Influential Women in Housing.” Shelley holds a bachelor’s degree in business administration from the University of Tulsa and an MBA degree from Jacksonville University.

    Mike Rawls, Chief Executive Officer, Xome

    Mike Rawls serves as Chief Executive Officer of Xome, a Mr. Cooper Group company. With more than 30 years of experience, Mike is a seasoned leader with expertise in various facets of the mortgage industry with a deep understanding for the complexities and challenges that mortgage lenders and servicers face. Today as CEO of Xome, he is hyper focused on delivering innovative and fully integrated technology that transforms the mortgage and real estate process for more than 200 of Xome’s clients. Prior to joining Xome in January 2020, Mike served as Executive Vice President of Mortgage Servicing for Mr. Cooper, where he held responsibility for one of the nation’s largest servicing portfolios and created a more seamless experience for customers. Previously, Mike has also served in several leadership positions including as President of Champion Mortgage and senior roles in Mr. Cooper’s origination channels, and at Banc One Financial Services and Household Financial Services. Mike received a B.A. in Business Management from Virginia Wesleyan College.

  • IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Visit with our exhibitors, enjoy a session you missed earlier on demand, attend an Engagement Session or use this time to set up your own one-on-one meetings with other attendees. It’s your time to use your way.

  • Engagement Session: MBA mPact Industry Forum (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Sasha Hewlett, Director, Secondary & Capital Markets, Mortgage Bankers Association

    Krystal Thomas AMP, Sr. Specialist for Industry Relations & Member Engagement, Mortgage Bankers Association

    Ty Cieloha, Account Director, Qualia

    James Paolino, CEO, LodeStar Software Solutions

    IMB Business Strategy & Operations,

    Secondary & Capital Markets,

    Tech Solutions,

    Servicing Solutions

    Read more Read less

    Join MBA’s young professionals network, mPact, for this unique event where mPact leaders discuss trends and issues in mortgage lending, secondary & capital markets, and emerging technologies. Come ready to turn on your camera, network with peers in small breakout sessions, and learn ways to better improve your business and expand your career!

    mPact members receive the discounted MBA LIVE Spring21 regisration rate of $195.

    Speaker(s)

    Candace Russell, Vice President, Post Sale, Carrington Mortgage Services, LLC

    Candace Russell is Vice President of Post Sale at Carrington Mortgage Services. She leads CMS’s efforts managing default inventory as well as reducing enterprise risk factors. With a proven record of effectively managing property preservation, conveyance, eviction, title, and risk management. Her experience in the mortgage industry is broad: covering originations, performing loans, loss mitigation, foreclosure, claims and risk management. Candace is currently the Chair for the MBA’s Loan Administration Committee. As a passion project she runs a women and minority leadership group, UR:Represented. When time allows she enjoys roller derby and attempting to play the banjo.

    Sasha Hewlett, Director, Secondary & Capital Markets, Mortgage Bankers Association

    Sasha Hewlett is Director of Secondary & Capital Markets on the Residential Policy Team at MBA. In this role she works with various market participants, agencies, organizations to address secondary policy issues and advocate for MBA members.  She is also the lead staff member for the Secondary and Capital Markets Committee.  Prior to joining MBA, she spent a majority of the last 12 years in various roles at Freddie Mac and Fannie Mae. Sasha is a Graduate of Virginia Tech and lives in Washington, DC.

    Krystal Thomas AMP, Sr. Specialist for Industry Relations & Member Engagement, Mortgage Bankers Association

    Krystal Thomas is the Government Program Specialist in MBA’s Residential Policy and Member Engagement department. In her role, Krystal manages MBA’s State Relation Initiative (SRI) which seeks to align the interest of the national MBA and state associations around the country in three critical areas: advocacy, industry communications and business development. Additionally, Krystal supports MBA’s member engagement initiatives, such as the Wholesale Lenders Executive Forum, Diversity and Inclusion, and co-leads mPact, MBA’s platform for young professionals to build a strong network, deepen industry connections, and directly influence the future of our industry.

    Ty Cieloha, Account Director, Qualia

    James Paolino, CEO, LodeStar Software Solutions

  • Engagement Session: Servicing Super Session (Closed to Media)

    Location: Engagement & Networking Suite


    Speaker(s)

    Loretta Salzano, President, Franzen and Salzano, PC

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Servicing Solutions

    Read more Read less

    In this live and interactive session, attendees turn on their camera and mic and join the discussion with peers, colleagues, and industry experts. You set the agenda by bringing your comments and questions on today's hot topics on loan servicing, whether it's operational, regulatory, or strategic, for performing loans, loans in forbearance, or loans in default. Our engaging hosts will match your question to a panelist to answer it. Join us for this virtual version of our in-person conference favorite.

    Faciliators:
    Loretta Salzano, President, Franzen and Salzano, PC
    Michael Waldron, General Counsel, Community Loan Servicing, LLC

    Experts:
    Jonathan Kolodziej, Partner, Bradley
    John Lawrence, President, Servicing and Lender Services, BSI Financial Services
    Jane Mason,
    Chief Executive Officer, Clarifire
    Caroline Reeves, Chief Executive Officer, Mortgage Contracting Services, LLC
    Marissa Yaker,
    Managing Attorney of Foreclosure, Padgett Law Group

    Speaker(s)

    Loretta Salzano, President, Franzen and Salzano, PC

    Loretta Salzano founded Franzén and Salzano in 1997 after serving as in-house counsel to financial institutions. Loretta advises banks, mortgage lenders, real estate brokers, title agents and other settlement service providers on how to increase their business while remaining within the confines of the laws of all 50 states and federal law including, but not limited to, RESPA, TILA, ECOA and HMDA. Loretta advises her clients regarding fair lending, compensation, marketing, licensure, fees, disclosures, reporting, and other matters regarding their products and services. She drafts and negotiates contracts, including service agreements, compensation agreements, loan purchase and sale agreements and warehouse documents. Loretta also assists clients in responding to regulatory examinations and actions.  Loretta was named a Top Compliance Lawyer by Mortgage Compliance Magazine, is a Fellow of the American College of Consumer Financial Services Attorneys and serves as Legal Counsel to the Mortgage Bankers Association of Georgia. She is active in many industry and professional associations and frequently speaks on lending issues.

    Michael Waldron, General Counsel and Chief Compliance Officer, Community Loan Servicing, LLC

    Michael S. Waldron is the General Counsel and Chief Compliance Officer of Community Loan Servicing where he is responsible for the Compliance and Oversight Department’s management, leadership and direction as well as the company’s overall legal and compliance strategy. Prior to joining Community, Michael was Practice Leader of Ballard Spahr’s nationally recognized Mortgage Banking Group. With over 20 years servicing the industry in a wide variety of legal and compliance-related functions, Michael is known for his ability to navigate the regulatory landscape and build relationships that add value to those with whom he works. Michael received his law degree from Catholic University in Washington, DC, and his undergraduate degree in Government and Law and English from Lafayette College in Easton, PA.

Our Sponsors