Schedule

Schedule subject to change.

Note: Meeting rooms may change, so please refer to the on-site program for final locations

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Monday, March 25, 2019

  • Cybersecurity & Privacy Track: The Art and Science of Vendor Management

    Location: Reunion Ballroom C,
    Lobby Level


    Speaker(s)

    Erin Harris, Manager, Vendor Management, Mortgage Quality Management & Research

    Katie Klauss, Senior Vice President, Operations, Moria Development, Inc. dba Peoples Mortgage Company

    Alex Wood, CISO, Pulte Mortgage LLC

    Breakout Session,

    Cybersecurity & Privacy Track

    The quality and performance of vendors can have a tremendous impact on day-to-day operations. Guidance on how to create a robust, compliance program is scant, making the process more of a fine art than an exact science. This panel outlines the steps lenders should take to create an effective vendor management program for their mortgage operations.

    Speaker(s)

    Erin Harris, Manager, Vendor Management, Mortgage Quality Management & Research

    As Manager at HQ Vendor Management (HQVM), the vendor-management-focused d.b.a. of Mortgage Quality Management & Research (MQMR), Erin Harris sits at the helm of one of the industry’s most innovative and respected vendor management firms and has overseen the completion of thousands of vendor reviews. A recent graduate of the MBA’s Future Leaders program, Erin specializes in completing on-site due diligence assessments to evaluate compliance with third-party oversight regulations and mandates. This assessment includes evaluating contracts and internal controls relating to consumer privacy, information security, and the overall strength of the business.

    Prior to joining MQMR, Erin created, developed and implemented a full vendor management program for Churchill Mortgage Corp. Her practical knowledge of building and maintaining a vendor management platform, and the operational requirements needed to complete a thorough and sufficient onsite review gives her a unique and dynamic perspective with which to assist both lenders and vendors alike.

    Katie Klauss, Senior Vice President, Operations, Moria Development, Inc. dba Peoples Mortgage Company

    Katie is the Senior Vice President of Operations with Moria Development Inc, dba Peoples Mortgage Company. Katie has been with Peoples Mortgage for 17 years, holding various positions throughout her tenure. She is currently responsible for day to day operations with a focus on how to leverage new technology to create more efficient process flows. Prior to her role in Operations, Katie was the Chief Compliance Officer. During that time she worked to implement a robust Compliance Management System that included vendor management oversight.  Katie is a recent graduate of the MBA Future Leaders Program and her team received a First Place for their final presentation.

    Alex Wood, CISO, Pulte Mortgage LLC

    Alex Wood has over 19 years of experience in Information Security and more than 24 years in IT. Alex is the CISO for Pulte Financial Services (Mortgage, Title, and Insurance) and has managed security programs and services at several major companies in different verticals, including telecommunications, energy, healthcare, and financial services. Additionally, Alex has served as a Director on the International Board of the Information System Security Association (ISSA) and is Past-President of the ISSA Denver Chapter. Alex is also Co-host of the Colorado = Security Podcast.

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