Schedule subject to change.

Note: Meeting rooms may change, so please refer to the on-site program for final locations

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Tuesday, March 26, 2019

  • Emerging Technologies Track: Artificial Intelligence in 2020

    Location: Marsalis Hall B,
    Exhibition Level


    Ari Gross, Ph.D., Chief Executive Officer, SoftWorks

    William Packer, Executive Vice President and Chief Operations Officer, American Financial Resources, Inc.

    Richard Gagliano, President, Origination Technologies, Black Knight

    Breakout Session,

    Emerging Technologies Track

    Artificial Intelligence (AI) and machine learning are allowing banking and finance professionals to perform repetitive tasks such as processing loan packets with extremely high accuracy. Through accurate loan processing, mortgage banks can reduce or eliminate the need for human reviews, allowing individuals to perform more meaningful tasks. This session will discuss practical applications for AI in the mortgage industry.


    Ari Gross, Ph.D., Chief Executive Officer, SoftWorks

    Dr. Ari Gross has been very active in the research and development of new methods and technology in the areas of computer vision, imaging, artificial intelligence, machine learning, and real-time computing for the past 20 years. His achievements include over 40 published papers and several patents in areas related to imaging, machine learning, and document automation. Dr. Gross has managed his previous company from its initial focus on image compression and OCR to its shift over the last three years towards business process automation. After a successful exit, Dr. Gross launched SoftWorks AI to address the needs of the explosive Knowledge Worker Automation market. 

    William Packer, Executive Vice President and Chief Operations Officer, American Financial Resources, Inc.

    Bill joined American Financial Resources (AFR; in June 2015 as its CIO. In 2018 he was promoted to the Chief Operating Officer and he currently oversees Operations, Technology, New Product Development and Marketing. Bill also serves as the Executive Vice President for AFR’s Technology Services division (Lendersoft). Bill has nearly 30 years of experience in financial services. He has served in a variety of leadership roles in areas such as sales, operations, project management, ecommerce, retail banking, consumer and mortgage lending as well as facilities, marketing and technology. Prior to joining AFR, Bill held leadership positions at Bank of America most recently as the Senior Vice President, Application Programming Executive in Bank of America’s Home Loans technology organization where he supported both 1st mortgage and Home Equity business’. Prior to this role, Bill was the Service Delivery Executive. Bill was a senior faculty member at Keller University (2001-2005) and he has served on boards for a variety of non-profit organizations including currently on the Advisory Board for Rutger’s University Customer Experience program. Amongst several other philanthropic endeavors, Bill is currently part of New York Aquarium’s volunteer scuba diving team. Bill proudly serves as the Mortgage Banker’s Association Residential Technology Chairperson.

    Richard Gagliano, President, Origination Technologies, Black Knight

    Richard (“Rich”) Gagliano is President of the Origination Technologies division of Black Knight, Inc. (NYSE:BKI), a premier provider of integrated software, data and analytics to the mortgage industry. As the division’s leader, Rich is primarily responsible for the direction of Black Knight’s origination technologies which includes artificial intelligence and machine learning, point of sales solutions, and its enterprise loan origination systems that support retail, wholesale, consumer-direct and correspondent channels that lenders use to originate both first mortgages and home equity loans. Additionally, Rich oversees the breadth of Black Knight’s lending solutions, as well as capabilities to support greater loan transparency and data integrity.
    With more than 25 years of experience in the financial services industry, Rich offers a wide range of lending-product knowledge and insight. Before joining Black Knight, Rich was Senior Vice President of Direct Lending and Chief Administrative Officer at Aurora Bank. In that role, he was responsible for management of the direct-to-consumer lending platform (sales\operations) and established Aurora Bank’s internet lending channel.

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