Combating the Downturn: Strategies to Optimize Borrower Support in Recessionary Environments

January 31, 2023 2:00 PM-3:00 PM Education Leadership & Management Loan Administration & Servicing Residential Webinar
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Member Price$0.00
Non-Member Price$399.00

About the Event

This is a sponsored webinar.  Please be advised that your contact information will be shared with the sponsor.

The biggest fear of many consumers right now is the possibility of losing their home in 2023. Whether or not the economy enters into a recession is yet to be determined, but the one thing we know for certain is that borrowers will continue to be impacted by high interest rates. New loss mitigation strategies can help your customers keep their homes, but require effective programs and communications to support them.

Join us for this webinar to learn from mortgage servicing and borrower communications experts about strategies for effective loss mitigation programs and how to navigate these challenging times to minimize the potential negative impacts on both your organization and your borrowers.


Tuesday, January 31 (2:00 PM - 3:00 PM ET)


  • How to avoid putting customers in a holding pattern while you roll out loss mitigation programs
  • How to more effectively accommodate pending regulatory changes and ensure compliance
  • How to communicate negative news in a way that ensures buyer engagement and response
  • How to effectively leverage multiple channels of communication to increase borrower engagement without excessive cost and overhead

Who Should Attend?

  • Servicing Operations leaders
  • Loss Mitigation & Default leaders
  • Compliance leaders 

Experience Level

  • Entry Level
  • Intermediate
  • Advanced


  • Patrick Kehoe, Executive Vice President, Product Management, Messagepoint
  • Duwaine Thomas, Executive Consultant, Newbold Advisors

Sponsored by: