Monthly Loan Monitoring Survey
MBA initiated a weekly survey of forbearance and call center activity at the beginning of April, 2020. In December 2021, the survey transitioned to MBA's Monthly Loan Monitoring Survey. Subscribers will receive a 40 page report around the third week of every month (excluding holidays). The Monthly Loan Monitoring Survey provides data on:
- Servicing volume share by investor type
- Weekly borrower forbearance requests as a % of servicing volume (#)
- Total loans in forbearance as a % of servicing portfolio by investor
- % of Borrowers who were current at end of reporting month.
- % of loans in forbearance by investor type (IMBs vs banks)
- Weekly call center inquiries as a % of servicing portfolio volume
- Servicing volume share by Ginnie Mae Buyouts vs All other
- Monthly forbearance requests as % of servicing volume
- Percent of loans in forbearance by stage (initial forbearance plan, forbearance extensions and forbearance re-entries.)
- % of Forbearance extensions by total length of forbearance (less than 12 months or greater than 12 months.)
- Monthly forbearance exits as a % of servicing portfolio by investor
- Monthly forbearance exits by reason
- State level data including % of portfolio by state and % of loans that were current as of month end by state.
- % of inquiries handled via IVR vs call center agent
- Call center abandonment rate
- Average Speed to Answer (ASA) in minutes
- Average Handle Time (AHT) in minutes
This product is available in electronic version. Subscribers will receive an excel of data as well as a pdf containing charts. This subscription will begin with the next published report and continue for one-year or until the Monthly Loan Monitoring Survey is no longer produced. Subscribers will receive one email per month with the excel and pdf. Download sample files: Subscription PDF, Historical File Excel
All data products are subject to SINGLE user license agreements. All sales are FINAL and all charges from those sales are non-refundable. All sales are FINAL and all charges from those sales are non-refundable. MBA has a NO REFUND POLICY with electronic files. When you click "purchase" on the final confirmation page, you are agreeing to the above terms.
Related Press Releases
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Share of Mortgage Loans in Forbearance Increases to 0.31% in August
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Share of Mortgage Loans in Forbearance Increases to 0.27% in July
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Share of Mortgage Loans in Forbearance Increases to 0.23% in June
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Share of Mortgage Loans in Forbearance Decreases Slightly to 0.21% in May
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Share of Mortgage Loans in Forbearance Remains at 0.22% in April
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Share of Mortgage Loans in Forbearance Remains at 0.22% in March
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Share of Mortgage Loans in Forbearance Holds Steady at 0.22% in February
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Share of Mortgage Loans in Forbearance Decreases Slightly to 0.22% in January
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Share of Mortgage Loans in Forbearance Decreases to 0.23% in December
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November New Home Purchase Mortgage Applications Increased 21.8 Percent
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