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Servicing Operations Study and Forum for Servicers

The Servicing Operations Study and Forum (SOSF) provides participating companies with a highly detailed operational evaluation of their servicing department. This benchmarking tool sets the standard for in-house servicing managers and mortgage banking executives to measure operational performance.

Functional cost areas covered in this survey include:

Customer Service: Statements and Billings
Customer Service: Call Center
New Loan Set-Up and Transfers
Payoff/Lien Release
Escrow
Cashiering
Investor Reporting
Collections
Loss Mitigation
Bankruptcy
Foreclosures
REO
Other Default
Servicing Systems
Quality Assurance
Record Retention
Executive Management and Specialized Functions

As a benefit of participation, you receive not only data outputs but the opportunity to meet your peers and discuss results at a Servicing Operations Forum. Download the brochure and registration form to learn more about this study or contact Marina Walsh, CMB at (202) 557-2817.

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