Hurricane Relief: Servicer Contacts

If your home has been impacted by recent hurricanes, the first call you should make is to your loan servicer, which is the company you make your monthly mortgage payment to. These companies have plans and programs to help you through this difficult time, but they need to hear from you.

Below is a list of Mortgage Servicers and specific contact information to get help. Looking for more information? View our full Hurricane Relief information page.

Servicers: A-H

Amarillo National Bank
1-800-262-3733 ext. 060, 063, 080
HarveyRelief@anb.com

AmeriHome Mortgage Company
747-800-4580
consumersupport@amerihome.com

AmeriSave Mortgage Corporation
866-970-7283 (Option 4)
loanservicing@amerisave.com

Angel Oak Home Loans
844-209-7423

Arvest Bank - Mortgage Division
1-800-232-5524
amccustomerservice@arvest.com

Arvest Central Mortgage Company
Customer Service: 800-366-2132
Homeowner's Assisstance Team (Payment Assisstance): 1-800-366-2131, ext. 5609
Hazard Claims (Property Damage): 1-800-366-2132
Hazard Claims (Property Damage): CMCHazardClaims@arvest.com

Bank of America Home Loans
855-729-1764

Bank of England Mortgage ENG Lending
844-687-1760
servicing@boemortgage.com

Bank of Texas
866-910-5217
https://www.bankoftexas.com/Hurricane-Harvey

Bank of the West
800-545-8180
lossmit@bankofthewest.com
NFG.MortgageCollections@bankofthewest.com

BankUnited, N.A.
866-828-8479
mortgageassistance@bankunited.com  

Bayview Loan Servicing
888-203-4635
Insurance@BayviewLoanServicing.com

BB&T Mortgage Servicing
Loan Inquiries: 800-295-5744
Payment Assisstance: 800-827-3722
Insurance Inquiries: 866-940-2464

BBVA Compass
Consumer Mortgage Loan & Home Equity Deferral Requests:
1-877-841-8144

Benchmark
1-972-398-7676

Caliber Home Loans
800-401-6587  

Capital One Home Loans
877‑535‑1212

Carrington Mortgage Services, LLC
800-561-4567 (Option 4 if your home has been damaged)
http://www.Carringtonms.com/HelpCenter/DisasterAssistance
(Monday-Friday 8 a.m. to 8 p.m. ET)

Cascade Financial Services
866-939-5581 ext. 4300
BusinessControl@cascadeloans.com

Cendera Funding, Inc.
Customer Service: 866-275-6414
(Monday - Friday from 8:00 am to 5:00 pm CST) 

Cenlar FSB
866-768-7354
naturaldisaster@loanadministration.com

Chase

Special Care Line: 1-888-356-0023
Managing Insurance Claims: 1-866-742-1461

CitiMortgage
1-800-283-7918 (TTY/TDD: US - Dial 711, Puerto Rico - 1-866-280-2050)
(Monday-Friday 8 a.m.-10 p.m.; Saturday 8 a.m.-6 p.m. ET)

Citizens Bank
800-234-6002
Individuals with hearing or speech impairments: 800-654-5988, (Option 1)
(Monday-Friday from 8 a.m.-5 p.m. ET)

CMG Financial
866-659-8989
servicing@cmgfi.com  

CNN Mortgage
877-279-9035  

Colonial Banking and Home Loan

866-859-7560

Commerce Bank Mortgage
(f/k/a Commerce Mortgage Corp.)

816-760-7808   

CorTrust Bank
1-800-643-4525
mtgsvc@cortrustbank.com

Credit Union Mortgage Association, Inc.
1-800-231-8855, (Option 5)
LoanServicing@cumortgage.net

CU Companies
800-766-5626    

Ditech
800-643-0202
www.ditech.com/contact-us/customer-service-representative   

Dovenmuehle Mortgage, Inc.
Customer Service: 800-669-4268
Loss Draft: 877-592-0192
Loss Mitigation: 866-397-5370

Dubuque Bank and Trust
1-866-845-2120
mortgageservicing@htlf.com     

East West Bank
866-392-6868 
LoanSupport@EastWestBank.com

Envoy Mortgage
For loans currently being serviced by Envoy:
877-754-0545
For loans currently in process:
888-805-0885, ext. 1016
servicing@envoymortgage.com

Equity Resources
888-288-1789
custserve@yourmortgageonline.com

EverBank
1-888-882-3837

Fay Servicing
1-800-495-7166
customersupport@fayservicing.com   

FBC Mortgage, LLC
407-215-0856
Bclark@fbchomeloans.com

Fifth Third Bank
1-877-579-5300

First National Bank of America
800-266-7661
service@fnba.com

First Southern Mortgage
865-584-2300 ext. 11
ksprague@1st-southern.com

First Technology Federal Credit Union
855-855-8805, ext. 4560
mtgservicing@firsttechfed.com

Flagstar Bank
Insurance Claims Assistance:
866-734-8160
Financial Hardship:
800-393-4887

Franklin First Financial, Ltd.
888-933-8639, ext. 7593
ngiuliano@FranklinFirstFinancial.com

Freedom Mortgage
855-690-5900

Gateway Mortgage Group
877-764-9319
customercare@gatewayloan.com

Guardian Mortgage, a Division of Sunflower Bank, N.A. 
1-800-331-4799
customerservice@gmc-inc.com

Guild Mortgage Company
800-365-4441
customerservice@guildmortgage.net

Homeowners Mortgage
866-231-2442
HMEServicing@homeownersmtg.com

HomeBridge Financial Service
855-248-0530
paymentservicing@HomeBridge.com

Home Point Financial
800-686-2404
servicing@hpfc.com

Home State Bank, N.A.
815-788-3403
jwilkin@homestbk.com

Huntington National Bank
Property Damage Department: 866-922-4551
Property.Damage@huntington.com

Servicers: I-Z

Idaho Housing & Finance Association
1-800-526-7145
mortgageserv@ihfa.org

Intercap Lending Inc.
800-658-9371

InterLinc Mortgage Services, LLC
servicing@lincloan.com

Iowa Bankers Mortgage Corporation
515-286-4216
lgoeldner@iowabankers.com
   
James B. Nutter & Company
800-886-9632
DisasterRelief@jbnutter.com
     
J.G. Wentworth Home Lending
1-855-753-6207
CustomerService@LoanAdministration.com

KeyBank Mortgage
1-800-422-2442

Lake Michigan Credit Union
Mortgage Servicing: 844-754-6280
MortgageServices@LMCU.org

Lima One Capital
1-800-390-4212
info@limaonecapital.com

Loan Care
Disaster Relief & Payment Assistance:
800-909-9525   
Property Damage, Insurance Claim & Loss Draft:
866-822-3434
customersupport@myloancare.com  

M&T Bank 
Property Damage Claims: 1-888-882-1858 
Payment Assistance Inquiries: 1-800-724-2224
Natural Disaster Assistance: https://www.mtb.com//mortgages-loans/mortgages/hurricane-assistance 

MB Financial Mortgage
855-306-7510
MBCustomer@Mbmortgage.com

Midland Mortgage, a Division of MidFirst Bank
800-654-4566  

Mr. Cooper (Nationstar)
888-480-2432
www.mrcooper.com/signin (via customer portal)
www.mrcooper.com/support/escrow/insurance   

Nationwide Advantage Mortgage Company
800-356-3442
custserv@nationwide.com

Nationwide Bank
800-243-0924
custserv@nationwide.com

NewDay Financial LLC
888-484-2007

New American Funding
800-893-5304
CustomerCare@Nafinc.com

Northpointe Bank
1-866-347-8103 ext. 1001

Ocwen
800-746-2936

On Q Financial, Inc.
888-686-8707    

Penfed

Mortgage Servicing: 800-585-9055
hazardinsclaims@penfed.org

PennyMac
Payment Questions: 1-800-777-4001
Insurance Questions: 1-866-318-0208
hurricaneassistance@pnmac.com

PHH
800-936-8705
Customer.Service@mortgagesvcs.com

Planet Home Lending, LLC
866-882-8187
cs@myloansupport.com  

Plaza Home Mortgage
877-801-2445
Reverse Mortgages: 866-654-0020
plazaservicing@plazahomemortgage.com

PNC
FLOOD
Claims: 800-326-2845    
Home Equity: 800-248-8610    
Mortgage: 888-229-5429    
LOSS CLAIM
Home Equity: 888-762-2265    
Mortgage: 855-657-5807
Home Equity-Related Matters:
MortgageClaims@preciseadjustments.com

PrimeLending

800-598-0199
Prime-servicing@primelending.com

Primary Residential Mortgage
800-748-4424
CustomerService@primeres.com

Provident Funding Associates
800-696-8199 (Option 7)   

Pulte Mortgage

800-488-0053
afterclosing@pulte.com

Quicken Loans
800-508-0944
NaturalDisasters@Quickenloans.com

RoundPoint Mortgage Servicing Corporation
877-426-8805
ServicingHelp@RoundPointMortgage.com

Rushmore Loan Management Services 
877-380-3499 

SecurityNational Mortgage Company
1-800-262-0642
customerservice@snmc.com

Service First
877-865-9792
Custserve@yourmortgageonline.com

ServiSolutions
EST/CST: 866-339-2432
PST/MST: 855-819-8081  
Inquiries@servsol.com

Shellpoint Mortgage Servicing
800-365-7107
loanservicing@shellpointmtg.com

Standard Mortgage
800-518-4551
custser@stanmor.com

Statebridge Company
1-866-466-3360
info@statebridgecompany.com

Stearns Lending
Sub-Servicer: LoanCare, LLC
Disaster Relief & Payment Assisstance: 800-909-9525
Property Damage, File an Insurance Claim, or Discuss Loss Draft: 866-822-3434

SunTrust Mortgage
800-634-7928
LMForbearanceRequest@SunTrust.com

SWBC Mortgage Company
866-913-2954
customerservice@loanadministration.com

Texas Bank Mortgage Co.
888-556-2676
MortgageServicing@txbmc.com
 
The Money Source
866-867-0330
Ccare@themoneysource.com

TIB - The Independent Bankers Bank
972-444-3785  

Towne Mortgage Company
800-979-9977
csr@townemortgage.com

TruHome Solutions, LLC
866-443-2750
mortgageservicing@truhomesolutions.com

Union Home Mortgage
855-622-3196  

US Bank
888-287-7817 

Valley National Bank
800-526-9098
tvanderburgh@valleynationalbank.com

Wells Fargo
Call for Assistance: 1-888-818-9147
(Monday-Friday, 6 a.m.-10 p.m. CT, Saturday & Sunday, 8 a.m.- 5 p.m. CT)
*Sign on to your secure banking session, and click 'Contact Us'.  

Weststar Mortgage Corporation
800-640-0635
harvey@westloan.com

Zions Bancorp
Customer Service:
855-501-3036
Disaster Recovery:
866-768-7354
customerservice@loanadministration.com