MBA's Weekly Forbearance and Call Volume Survey
In This Section
Why Subscribe?
MBA initiated a weekly survey of forbearance and call center activity at the beginning of April, 2020. Subscribers will receive an 18 page report every Monday afternoon (excluding holidays.) The Forbearance and Call Center Volume Survey provides data on:
- Servicing volume share by investor type
- Weekly borrower forbearance requests as a % of servicing volume (#)
- Total loans in forbearance as a % of servicing portfolio by investor
- Weekly call center inquiries as a % of servicing portfolio volume
- % of inquiries handled via IVR vs call center agent
- Call center abandonment rate
- Average Speed to Answer (ASA) in minutes
- Average Handle Time (AHT) in minutes
Mortgage Market Update
MBA's Rob Van Raaphorst reviews the latest trends in the housing market. For more info, visit http://mba.org/research.
Read news about MBA's Forbearance and Call Volume Survey
Share of Mortgage Loans in Forbearance Decreases for Third Straight Week to 8.39%
July 7, 2020
Share of Mortgage Loans in Forbearance Decreases Slightly to 8.47%
June 29, 2020
Share of Mortgage Loans in Forbearance Decreases for First Time in Series to 8.48%
June 22, 2020
Share of Mortgage Loans in Forbearance Increases to 8.55%
June 15, 2020
Share of Mortgage Loans in Forbearance Increases to 8.53%
June 8, 2020
