Foundational Concepts in Residential Mortgage Servicing

Hyatt Regency Orlando, Orlando, FL

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Non-Member Price $600.00 $650.00 $650.00


Foundational Concepts in Residential Mortgage Servicing - February 2019 - Orlando, FL


Monday, February 25th, 2019


9:00 AM - 4:00 PM EST


Hyatt Regency Orlando
9801 International Drive
Orlando, FL 32819

Hotel Registration Information:

  • All registrants are responsible for making their own hotel accommodations.


  • Attendees of both the National Mortgage Servicing Conference and this workshop can receive $50 off their respective registration fees for a total discount of $100. Please contact for this discount.


Foundational Concepts in Residential Mortgage Servicing is designed to present a comprehensive overview of the elements, departments, and players in residential mortgage servicing. Drawn from content presented in MBA Education's online School of Mortgage Servicing, this workshop is an excellent opportunity for front-line staff to get a more comprehensive understanding of the key concepts, regulations, and latest opportunities as well as challenges facing servicing operations today. The workshop will not only review basic servicing functions, but will examine the types of programs being implemented by originators that reduce some of the servicing risks that were inherent in the previous decade. A case study is incorporated into the workshop in order to provide exposure to due diligence, potential compliance & regulatory risks and insights into how best to implement National Servicing Standards in order to minimize these risks.

This full day workshop is designed for servicing staff, front-line management, risk managers, QA staff, and anyone serving mortgage servicing departments. While the content is geared towards personnel with zero to four years of mortgage servicing experience, all levels of experience are welcome to attend. Whether you are attending MBA's National Mortgage Servicing Conference or not, this workshop is an excellent opportunity for servicing staff and management to participate in this valuable workshop.


This workshop will highlight the following areas of residential mortgage servicing:

  • Escrow management
  • Cash management
  • Investor administration
  • Collections and loss mitigation
  • Bankruptcy, foreclosure, and REO
  • Financial management
  • Quality control
  • Compliance

Who Should Attend?

  • Servicing staff with 0-4 years experience
  • Customer Service Representatives
  • Collections Specialists
  • Default Support
  • Mortgage Servicing Auditors
  • Front-line management
  • Compliance personnel
  • Anyone seeking to gain a foundational understanding of residential mortgage servicing


  • Pat Taylor, Managing Director, New Directions Consulting Services

Please Note:

MBA Diversity and Inclusion scholarship opportunities are available for this offering. Click HERE for more information.


MBA Education recommends you wait until after you receive our registration confirmation email before you make any travel arrangements. MBA assumes no liability for any penalty fees on airline tickets, deposits for hotel accommodations, or any other fees, charges, penalties, or other incidental costs that a registrant might incur. To review all of MBA Education policies, please click here