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  • CC_GO_100.1 CMF Fundamentals

    This is a commercial/multifamily course. Servicers play a key role in the commercial/multifamily lending cycle. As liaison between the borrower and lender/investor sides of the real estate finance industry, servicers are required to have an understanding of the key concepts related to commercial/mu

  • CC_GO_100.3 CMF Loan Documentation and Closing

    This is a commercial/multifamily course. The agreements, documents, and promises made and executed at the loan closing flow through to the commercial mortgage loan servicer. Nearly all of the actions to be taken over the life of the loan are governed by the terms memorialized in the documents execu

  • CC_GO_100.2 CMF Origination and Underwriting

    This is a commercial/multifamily course. The commercial/multifamily loan cycle begins when a property owner or prospective borrower approaches a loan originator seeking financing for a new property, or for an existing property. The prospective borrower submits required documentation to the loan ori

  • CC_GO_100.4 CMF Sale & Securitization and CMF Servicing

    This is a commercial/multifamily course. The servicing process begins immediately after a loan is closed and continues until the loan is paid off and the related lien is released. Servicing is the process of enforcing and overseeing loan document terms and conditions to protect the designated inter

  • CC_S_200.1 Asset Management in CMF Loan Servicing

    This is a commercial/multifamily course. In the most general of terms, asset management is the professional management of an asset or group of assets to meet specified goals for the benefit of lenders, investors, and borrowers. In the case of commercial/multifamily lending, the assets are commercia

  • CC_S_202.1 Benchmarking in CMF Loan Servicing

    This is a commercial/multifamily course. Benchmarking is the process by which servicers measure their operational performance. By measuring their performance against standard benchmarks, servicers are able to determine where they are operationally successful, where there is room for improvement, an

  • CC_S_203.3 CMF Agency Servicing Agreements

    This is a commercial/multifamily course. Unlike CMBS pooling and servicing agreements (PSAs), which are specific to each pool of loans, servicing agreements for agency loans are typically a single contract that covers all of the loans or pools of loans serviced for the agency. This is possible beca

  • CC_S_200.5 CMF Default Management

    This is a commercial/multifamily course. Servicers must act to identify early warning signs of default. They perform annual inspections and either quarterly or annual reviews of financial reports to try to identify potential problems early in the process. Effective communication with the borrower i

  • CC_S_201.4 CMF Financing Vehicles

    This is a commercial/multifamily course. The commercial/multifamily (CMF) servicer's obligations for a particular loan depend in part on the way in which the loan is financed. The financing vehicle also determines which parties will be involved after the loan closes and their relationships to the o

  • CC_S_205.1 CMF Insurance Compliance Fundamentals

    This is a commercial/multifamily course. In the commercial/multifamily mortgage marketplace, insurance coverage is critical to investors to mitigate certain risks that investors assume when investing in commercial/multifamily mortgage loans. Insurance terminology, like mortgage terminology, must be

  • CC_S_205.4 CMF Insurance Compliance Review

    This is a commercial/multifamily course. It is the duty of the servicer to ensure that the borrower is in compliance with the various insurance coverage requirements set forth in the loan documents, servicing agreement, or other applicable documents (such as the particular agency guide or, if appli

  • CC_S_206.1 CMF Loan Document Fundamentals

    This is a commercial/multifamily course. Servicers for commercial/multifamily real estate mortgage loans must be able to understand the requirements in the loan documents. There is no substitute for checking the loan documents whenever an issue arises, even if a loan's key terms have been set up on

  • CC_S_206.4 CMF Loan File and Supporting Documents

    This is a commercial/multifamily course. Beyond the promissory note and the security instrument, there are several other loan documents that are significant in the documentation of a commercial/multifamily mortgage loan and the secured property. Documents such as loan agreements, modifications, lea

  • CC_S_204.2 CMF Loan Surveillance

    This is a commercial/multifamily course. Commercial/multifamily loan surveillance involves the enforcement of loan document terms. In addition to basic loan terms such as outstanding balance, interest rate, amortization, and maturity, the loan documents contain requirements related to tax and insur

  • CC_S_204.4 CMF Performance Surveillance

    This is a commercial/multifamily course. Commercial/multifamily performance surveillance involves monitoring the performance of the loan and property using various methods and measures and responding to performance findings as appropriate. The servicer's surveillance responsibilities related to loa

  • CC_S_203.2 CMF Pooling and Servicing Agreements

    This is a commercial/multifamily course. Pooling and servicing agreements (PSAs) govern commercial mortgage-backed securities (CMBS) pools of loans and are unique to each deal. The PSA sets forth specific servicing requirements of key loans comprising the deal, consistent with accepted standard ser

  • CC_S_203.4 CMF Portfolio Servicing Agreements

    This is a commercial/multifamily course. Compared to agency and CMBS servicing requirements and agreements, which tend to be more standardized across the industries, portfolio lender servicing requirements and agreements may be as unique as the individual lenders. Typically, a portfolio lender dete

  • CC_S_204.3 CMF Property Surveillance

    This is a commercial/multifamily course. Servicer surveillance of commercial/multifamily collateral real estate is provided for in the borrower's loan documents and detailed in the servicing agreement. The level of property surveillance may vary based on such characteristics as the property type,

  • CC_S_201.1 CMF Servicer Background

    This is a commercial/multifamily course. For as long as individuals and companies have borrowed money to invest in real estate, there has been a need for servicing. Servicing is the management and administration of a loan after it is executed (closed). In commercial/multifamily lending, servicing

  • CC_S_203.1 CMF Servicing Agreement Fundamentals

    This is a commercial/multifamily course. A servicing agreement is a contract between a lender and a servicer that stipulates various obligations and requirements of the servicer. Servicing agreements exist in a variety of formats, lengths, and levels of detail. Although most servicing agreements ad

  • CC_S_207.1 CMF Servicing Operations Fundamentals

    This is a commercial/multifamily course. Within every commercial/multifamily servicing organization, there are various operational duties that are essential to the successful management of loan portfolios. These duties involve cash management, processing loan transactions and events on a servicing

  • CC_S_201.2 CMF Servicing Relationships

    This is a commercial/multifamily course. Although contracts define the rights and obligations of the various parties in a commercial/multifamily real estate transaction, the relationship among them is extremely complex. Servicers play a central role in the cycle, working with borrowers, lenders, in

  • CC_S_201.3 CMF Sources of Funds

    This is a commercial/multifamily course. Mortgage bankers, brokers, and direct lenders have a choice of capital funding sources. These sources compete for business based on price, service, loan terms, and relationship. CMF Sources of Funds examines funding sources in commercial/multifamily real es

  • CC_S_204.1 CMF Surveillance Fundamentals

    This is a commercial/multifamily course. Commercial/multifamily surveillance is all about information. Servicers are the borrower and property contact as well as the focal point for gathering the information that is used to monitor loan or pool performance. Loan documents, servicing agreements, an

  • CC_S_207.3 CMF Tax and Insurance Escrow Administration

    This is a commercial/multifamily course. The timely and efficient monitoring of tax and insurance escrows by the commercial/multifamily servicer is critical for protecting the lender/investor's security interest in the property. When taxes are not paid on the property, there is a high risk of liens

  • CC_S_200.3 Common CMF Borrower Requests

    This is a commercial/multifamily course. One of servicer's primary responsibilities is to handle various requests from the borrower. These requests usually originate from some business need regarding the upkeep or maintenance of the property or are related to various tenant issues. The servicer pos

  • CC_S_204.5 Communicating CMF Surveillance Findings

    This is a commercial/multifamily course. The servicer is responsible for reporting commercial/multifamily surveillance findings to investors as set forth in the servicing agreement. The servicer may also be responsible for taking steps to minimize loss when a loan goes into default. This may involv

  • CC_S_207.4 Critical CMF Servicing Operations and Duties

    This is a commercial/multifamily course. Beyond loan boarding, servicing system updates, and tax and insurance escrow administration, there are several other critical duties that are essential to the successful management of a commercial/multifamily servicing operation. Critical CMF Servicing Oper

  • CC_S_205.3 Essential CMF Insurance Considerations

    This is a commercial/multifamily course. There are many challenges that servicers face when dealing with commercial/multifamily insurance coverage in mitigating the risk of loss to lenders. In some instances the course of action is clear, but in other instances the insurance professionals may disag

  • CC_S_202.2 External CMF Benchmarking Requirements

    This is a commercial/multifamily course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Benchmarking CMF Servicer Performance, which is no longer

  • CC_S_201.5 How CMF Servicers Make Money

    This is a commercial/multifamily course. Servicing profitability is a concern to lenders, investors, and servicers alike. Without a strategic plan, servicers would be unable to cover their own costs, invest in technological improvements, or meet their contractual obligations. Servicing income is p

  • CC_S_202.3 Internal CMF Benchmarking Requirements

    This is a commercial/multifamily course. The benchmarking process involves the development of internal requirements which serve as standards, as well as testing for compliance with those standards. Internal CMF Benchmarking Requirements looks at some of the critical factors that influence the sett

  • CC_S_202.4 Measuring Performance of CMF Loans

    This is a commercial/multifamily course. Once servicers identify external requirements and develop internal processes, they are able to assess their performance by measuring compliance against these requirements and processes. Measuring Performance of CMF Loans addresses the monitoring and measuri

  • CC_S_200.2 Monitoring CMF Property Operations

    This is a commercial/multifamily course. Property surveillance is a preemptive effort used in protecting the value of the loan collateral and the return for the investor. Most property surveillance efforts are the responsibility of the servicer's asset management team. This course examines propert

  • CC_S_202.5 Risks and Consequences of CMF Loans

    This is a commercial/multifamily course. Risks and Consequences of CMF Loans explores the possible consequences of a servicer's non-compliance with loan documents, servicing agreements, policies and procedures, and more. It begins with a look at the most common pitfalls that may result in non-compl

  • CC_S_206.3 Security Instruments in CMF Lending

    This is a commercial/multifamily course. While the promissory note sets forth repayment terms, the security instrument sets forth most other loan terms, conditions, restrictions, and covenants for a commercial/multifamily loan and property. Servicers must understand the terms described in the secur

  • CC_S_200.4 Special CMF Borrower Requests

    This is a commercial/multifamily course. The servicer may receive specialized borrower requests that require an in-depth understanding of current market conditions and the implications of approving the requests to the mortgage and to the lender. The borrower may request certain changes to the origi

  • CC_S_207.2 System Processing in CMF Servicing

    This is a commercial/multifamily course. Within every commercial/multifamily servicing organization, there are various operational duties that are essential to the successful management of loan portfolios. Servicing operations utilize servicing systems and other ancillary systems to board loans, is

  • CC_S_206.2 The CMF Promissory Note

    This is a commercial/multifamily course. The promissory note is the loan document that contains the borrower's acknowledgement of the debt and agreement to repay in accordance with documented requirements. Although the basic information contained within the promissory note may be set up in the serv

  • CC_S_205.2 Types of CMF Insurance

    This is a commercial/multifamily course. A borrower's company, organization, partnership, etc., can be very successful and structured in a way that makes the borrower suitable for a commercial/multifamily mortgage deal. However, without the proper insurance coverage, unforeseen losses can seriously

  • CS_GO_100 Life Cycle of CMF Loans

    This is a commercial/multifamily course. Life Cycle of CMF Loans guides the servicing professional through the life cycle of a commercial/multifamily loan. It begins with an introduction of basic concepts related to commercial/multifamily lending, including an overview of the lending cycle, key par

  • CS_S_200 Asset Management in CMF Lending

    This is a commercial/multifamily course. In the most general of terms, asset management is the professional management of an asset or group of assets to meet specified goals for the benefit of lenders, investors, and borrowers. In the case of commercial/multifamily lending, the assets are commercia

  • CS_S_201 Basics of CMF Servicing

    This is a commercial/multifamily course. Commercial/multifamily (CMF) finance is a dynamic, growing, and ever-changing industry, and the servicing of commercial/multifamily loans is complex. Successful servicing requires complete industry knowledge. This series presents concepts critical to a well-

  • CS_S_202 Benchmarking CMF Servicer Performance

    This is a commercial/multifamily course. Benchmarking is the process by which servicers measure their overall operational performance; identifying standards and comparing performance to those standards. Benchmarking CMF Servicer Performance takes the learner through the commercial/multifamily bench

  • CS_S_204 CMF Servicer Surveillance

    This is a commercial/multifamily course. Commercial/Multifamily (CMF) Servicer Surveillance explores the commercial/multifamily servicer's role of monitoring the anticipated and unanticipated issues or events that may impact the performance of a commercial/multifamily mortgage loan. The servicer's

  • CS_S_203 CMF Servicing Agreements

    This is a commercial/multifamily course. A servicing agreement is a written agreement between a lender/investor and a mortgage servicer spelling out the rights and obligations of each party. An understanding of the various types of servicing agreements and the key clauses of these contracts is vita

  • CS_S_205 Insurance Compliance for CMF Lending

    This is a commercial/multifamily course. Designed for commercial/multifamily (CMF) mortgage servicing professionals with 4-7 years of experience, Insurance Compliance for CMF Lending provides critical concepts for making management-level decisions related to insurance surveillance functions. The s

  • CS_S_206 Navigating CMF Loan Documents

    This is a commercial/multifamily course. In order to properly service commercial/multifamily real estate loans, it is necessary to understand certain requirements of the loan documents. There is no substitute for checking the loan documents whenever an issue arises; even if a loan's key terms have

  • CS_S_207 Servicing Operations in CMF Lending

    This is a commercial/multifamily course. Within every commercial/multifamily (CMF) servicing organization there are various operational duties that are essential to the successful management of a servicing loan portfolio. These duties involve the management of cash, the processing of loan transacti

  • MISMO Fundamentals Self Study Web-Based Course

    MISMO Fundamentals Self Study Instructor-Guided Course Please scroll down to read important discount information for MISMO members and government employees. This self study course is designed for business and technology professionals who are currently (or who may soon be) involved in the considera

  • MISMO Implementation Framework - Case Study Pt 1-Self Study

    MISMO Implementation Framework - Case Study Part 1 - Self Study Instructor-Guided Course Discount for MISMO Members and Government Employees Please note there is $200 discount for MISMO memmbers and government employees. To obtain the promo code (to be used when you check out), send an email to IN

  • Mortgage Loan Processor Onboarding Package

    MBA Education is pleased to offer a comprehensive training package for newly hired mortgage loan processors. This package, comprised of 18 web-based self-study courses and roughly 30 hours of training, will provide students the foundational knowledge they need to get started in their new roles. Du

  • RC_GO_F_200.4 Mortgage Loan Fraud Best Practices & Resources

    This is a single-family/residential course. In order to effectively deter, uncover, and minimize losses associated with mortgage fraud, lenders should have a comprehensive fraud detection and deterrence plan in place that covers all aspects of the production cycle (origination, processing, underwri

  • RC_GO_F_200.2 Mortgage Loan Fraud for Profit

    This is a single-family/residential course. Fraud for profit schemes have become quite complex. Fraud perpetrators have developed expertise in taking a variation from one type of scheme and adding it to another. Mortgage Loan Fraud for Profit provides an overview of the most prevalent types of f

  • RC_GO_F_200.1 Mortgage Loan Fraud Overview & Current Trends

    This is a single-family/residential course. Mortgage fraud is defined by the industry as "The intentional misstatement, misrepresentation, or omission by an applicant or other interested party of information that is relied on by a lender or underwriter in approving or purchasing a mortgage loan."

  • RC_GO_F_200.3 Mortgage Loan-Level Misrepresentation

    This is a single-family/residential course. Whether a loan applicant decides to commit fraud for property or for profit, the majority of misrepresentations can be tracked back to documentation found in the individual loan file. Misrepresentations may include fabricated or altered employment, incom

  • RC_GO_100.3 Funding, Warehousing, Shipping, and QC Basics

    This is a single-family/residential course. The Funding, Warehousing, Shipping, and QC Basics course examines the funding, warehousing, shipping and delivery, and quality control processes in mortgage lending. It begins by describing the various financing methods available, sources of the funds tha

  • RC_GO_100.1 Introduction to Mortgage Banking

    This is a single-family/residential course. Generally speaking, Americans cannot afford to pay cash to purchase a new home. To facilitate homeownership and its associated economic and societal benefits, long-term mortgage loans were created. A mortgage is security interest in a property; it is give

  • RC_GO_100.5 Loan Administration Basics

    This is a single-family/residential course. Mortgage bankers generate substantial income by servicing loans on behalf of investors. In this course, we will learn about the various functions of servicing and how loan servicing can be a valuable revenue-generating asset. We will also learn about the

  • RC_GO_100.2 Loan Production Basics

    This is a single-family/residential course. Loan Production Basics presents an overview of the loan production process. It begins with a review of the three main goals of loan production: creating investor acceptable loans, protecting the consumer, and ensuring compliance. After taking a broad loo

  • RC_GO_100.4 Secondary Marketing Basics

    This is a single-family/residential course. In the primary mortgage market, interactions are between the lender and the borrower. Conversely, in the secondary market, the interaction is between the lender and the investor that buys loans and servicing rights from the lender. The secondary market p

  • RC_LA_CM_200.1 Cash Flow

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Our new module library contains excerpts taken from more in-depth courses. This module is an

  • RC_LA_CM_201.3 Cash Processing

    This is a single-family/residential course. Every month the servicer receives mortgage payments that are calculated based on the terms in the mortgage note. The payments may be tendered electronically or in the form of paper checks. The funds provided by a mortgagor's payment are then posted to the

  • RC_LA_CM_200.3 Electronic Payments

    This is a single-family/residential course. One of the most widely automated activities in mortgage payment processing is electronic payment drafting, in which a mortgagor allows a servicer to draft his or her monthly payment from a checking/savings account. The use of automated payment drafting pr

  • RC_LA_CM_200.2 Exceptions Processing

    This is a single-family/residential course. In an ideal mortgage payment situation, funds from a payment are applied directly to the different payment elements such as the principal, interest, escrow, and insurance accounts, and the whole process is very routine. Often, however, there are additiona

  • RC_LA_CM_201.2 Payment Automation

    This is a single-family/residential course. In the past, making and posting monthly mortgage loan payments was a time-consuming process. Each month the borrower had to remember to write a check, put it in a special envelope, add a postage stamp, and mail the envelope in time to meet the all-importa

  • RC_LA_CM_201.1 Types of Cash Movement

    This is a single-family/residential course. The intake of mortgage loan payments by the servicer marks the beginning of the cashiering department's role in mortgage servicing. The cash received must be divided and applied to the proper accounts in a timely manner. The how, when, and where of cash m

  • RC_LA_CR_300.3 Accounting for CSRs

    This is a single-family/residential course. Borrowers often call with a question about their payments, fees, or late charges. Many times these questions arise after they receive their year-end and Form 1098 statements. To answer these questions, you may need information about the following: the bo

  • RC_LA_CR_300.1 Customer Service Basics

    This is a single-family/residential course. Customer Service Basics describes the important role you play within your company. It also outlines the methods servicers use to interact with their customers. Topics: Quality Customer Service Characteristics of Successful CSRs Common Communication Metho

  • RC_LA_CR_300.4 Escrow Operations for CSRs

    This is a single-family/residential course. Mortgages are generally for terms of 15 to 30 years in length. They are amortized through monthly payments of principal and interest. Often included in the mortgage payment are escrow fees. The monthly collection of amounts for taxes, insurance, and othe

  • RC_LA_CR_300.2 Laws and Regulations for CSRs

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Loan Administration Essentials for Customer Service Re

  • RC_LA_CR_200.2 Loan Administration Concepts for CSRs

    This is a single-family/residential course. Loan administration is a large, complex array of functions that comprises one of the three primary disciplines necessary to the business of mortgage banking: loan production, secondary marketing, and loan administration. Together, loan production and seco

  • RC_LA_CR_200.1 Mortgage Banking Concepts for CSRs

    This is a single-family/residential course. The loan administration function begins immediately after a mortgage loan has been closed. Loan administration processes are a vital part of any mortgage banking company, since a large part of a company's net income is derived from the loan administration

  • RC_LA_CR_300.5 Servicing Transfers for CSRs

    This is a single-family/residential course. The rights to servicing loans are often transferred from one mortgage banking company to another. Servicing Transfers for CSRs reviews the servicing transfer process and examines some of the major problems that must be avoided. You will learn why servicin

  • RC_LA_DA_302.1 Bankruptcy Basics

    This is a single-family/residential course. Individuals or businesses that are financially unable to repay accumulated debt may seek to obtain a reasonable resolution through the bankruptcy process. Bankruptcy is a legal process that provides a possible release from specific financial obligations,

  • RC_LA_DA_300.2 Collection Tools for Loan Counselors

    This is a single-family/residential course. Proactive outreach by loan servicers can help reduce the number of delinquent loans and ensure successful loan performance. There are a variety of cost-effective collection tools available to loan servicers, each with pros and cons. Collections loan cou

  • RC_LA_DA_303.3 Conventional Loan Recovery: Claims

    This is a single-family/residential course. The best outcome of a foreclosure for a servicer is a third-party purchasing the property at the foreclosure sale. This eliminates or reduces losses by the investor and the servicer. At times, however, the sale of the property does not cover the costs inc

  • RC_LA_DA_303.4 Conventional Loan Recovery: Corporate Advance

    This is a single-family/residential course. Servicers incur significant expenses during the course of handling a foreclosure, including legal fees, appraisal fees, taxes, maintenance costs, and even advertising costs. These expenses add up quickly. In most instances, a portion of these foreclosure

  • RC_LA_DA_303.1 Conventional Loan Recovery: Essentials

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Conventional Loan Recovery, which is no longer availab

  • RC_LA_DA_303.2 Conventional Loan Recovery: Foreclosure

    This is a single-family/residential course. For a homeowner with a mortgage, foreclosure can be a terrifying situation, like racing downhill on a runaway train, rushing through default and foreclosure and ending up with total loss of the property. There are many situations that can lead to forecl

  • RC_LA_DA_200.2 Default Administration Functional Areas

    This is a single-family/residential course. Unfortunately, some borrowers will experience difficulty meeting their payment obligations. In extreme instances, this may lead to a foreclosure, which generally results in a loss for all parties: borrower, lender/investor, and servicer. Default and forec

  • RC_LA_DA_301.5 GSE and Agency Loss Mitigation Options

    This is a single-family/residential course. Fannie Mae, Freddie Mac, the Federal Housing Administration (FHA) under the authority of The Department of Housing and Urban Development (HUD), the Veterans Administration (VA), and the United States Department of Agriculture (RD) are the key players in t

  • RC_LA_DA_205.1 Introduction to REO

    This is a single-family/residential course. Before a property becomes real estate owned (REO), there are a number of potential loss mitigation solutions that should be explored to assist a distressed homeowner to retain ownership while minimizing loss for the mortgage servicer and investor. Unfortu

  • RC_LA_DA_301.1 Loss Mitigation Concepts

    This is a single-family/residential course. The verb "to mitigate" means to cause something to become less harsh, hostile, severe, or painful. Loss mitigation in mortgage lending involves activities that reduce or eliminate credit losses (pain) to lenders, servicers, investors, and borrowers. In th

  • RC_LA_DA_301.3 Loss Mitigation Options

    This is a single-family/residential course. Loss Mitigation Options examines the basic types of retention and disposition loss mitigation options. We begin the course with an overview of these options and the factors that determine whether a retention or disposition option is the better choice for

  • RC_LA_DA_301.2 Loss Mitigation Processes

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Our new module library contain excerpts taken from more in-depth courses. This module is an e

  • RC_LA_DA_300.1 Managing Delinquency for Loan Counselors

    This is a single-family/residential course. Managing Delinquency for Loan Counselors introduces the role of the collections loan counselor. It provides the foundational knowledge and context necessary to understand the specifics of the collection loan counselor's responsibilities. The course beg

  • RC_LA_DA_301.4 Math for Loss Mitigation

    This is a single-family/residential course. Many of the loan counselor's decisions are based on financial calculations. These calculations answer questions about the borrower's ability to continue making monthly payments, while providing direction as to the most appropriate solution. Although techn

  • RC_LA_DA_300.4 Meeting Collection Goals for Loan Counselors

    This is a single-family/residential course. Meeting Collection Goals for Loan Counselors addresses how to meet collections goals by determining the cause of delinquent payments and obtaining realistic promises to pay. The course provides an overview of common reasons for delinquency and explores

  • RC_LA_DA_302.2 Processing the Bankruptcy Loan

    This is a single-family/residential course. Bankruptcy cases generally last between three months and five years. Accurate and timely management of bankruptcy cases during this time is critical to the mortgage servicer. Missed filing dates or incorrect reporting can result in lost time and revenue

  • RC_LA_DA_304.2 REO Acquisition and Boarding

    This is a single-family/residential course. REO management, as a servicing function, begins with the acquisition and boarding of REO assets. The sourcing and acquisition of REO assets is typically handled by a separate department or team of people who will subsequently communicate with the boarding

  • RC_LA_DA_304.4 REO Marketing and Sale

    This is a single-family/residential course. REO Marketing and Sale explores the marketing and sale phase of an REO property. It addresses the key components of an offer and their overall effect on the sale of REO properties. Some of the most important components in the closing process are also cove

  • RC_LA_DA_304.3 REO Pre-Marketing

    This is a single-family/residential course. Assessing a property’s value is a critical task, as all future strategy decisions will be driven by the current value of the asset. For this purpose, REO managers rely on the two professionals best suited to evaluate a new property: the appraiser and the

  • RC_LA_DA_300.3 Telephone Skills for Loan Counselors

    This is a single-family/residential course. A loan counselor must possess strong communication skills in order to handle the sensitive and sometimes tense conversations that are encountered each day. Most of the communication with the borrower is done by telephone. Communicating on the telephone ca

  • RC_LA_DA_200.1 Working in Default Administration

    This is a single-family/residential module. Working in Default Administration provides a high-level overview of concepts related to working in the default administration group within a typical mortgage servicing operation. It begins by describing the role of servicing within the lending process and

  • RC_LA_EA_300.1 Escrow Analysis

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Escrow Essentials, which is no longer available for re

  • RC_LA_EA_300.5 Escrow for New and Transferred Loans

    This is a single-family/residential course. Escrow for New and Transferred Loans looks at escrow concerns when new loans are acquired or when loans are transferred. We will note the importance of establishing the correct monthly payment and initial deposit and how this is done. Next we'll exami

  • RC_LA_EA_300.3 Escrowing Mortgage Insurance

    This is a single-family/residential course. The three major components of most escrow accounts are property insurance, mortgage insurance, and real estate taxes. In this course, we will look at various types of mortgage insurance which protect mortgage lenders against loss in the event of default

  • RC_LA_EA_300.2 Escrowing Property and Flood Insurance

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Escrow Essentials, which is no longer available for re

  • RC_LA_EA_300.4 Escrowing Real Estate Taxes

    This is a single-family/residential course. Escrowing Real Estate Taxes discusses real estate taxes and examine why and how they are administered through escrow accounts. We explore the risks associated with unpaid tax bills: the property can be sold at a tax sale and the lender can lose the secu

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