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  • CC_GO_100.1 CMF Fundamentals

    This is a commercial/multifamily course. Servicers play a key role in the commercial/multifamily lending cycle. As liaison between the borrower and lender/investor sides of the real estate finance industry, servicers are required to have an understanding of the key concepts related to commercial/mu

  • CC_GO_100.3 CMF Loan Documentation and Closing

    This is a commercial/multifamily course. The agreements, documents, and promises made and executed at the loan closing flow through to the commercial mortgage loan servicer. Nearly all of the actions to be taken over the life of the loan are governed by the terms memorialized in the documents execu

  • CC_GO_100.2 CMF Origination and Underwriting

    This is a commercial/multifamily course. The commercial/multifamily loan cycle begins when a property owner or prospective borrower approaches a loan originator seeking financing for a new property, or for an existing property. The prospective borrower submits required documentation to the loan ori

  • CC_GO_100.4 CMF Sale & Securitization and CMF Servicing

    This is a commercial/multifamily course. The servicing process begins immediately after a loan is closed and continues until the loan is paid off and the related lien is released. Servicing is the process of enforcing and overseeing loan document terms and conditions to protect the designated inter

  • CC_S_200.1 Asset Management in CMF Loan Servicing

    This is a commercial/multifamily course. In the most general of terms, asset management is the professional management of an asset or group of assets to meet specified goals for the benefit of lenders, investors, and borrowers. In the case of commercial/multifamily lending, the assets are commercia

  • CC_S_202.1 Benchmarking in CMF Loan Servicing

    This is a commercial/multifamily course. Benchmarking is the process by which servicers measure their operational performance. By measuring their performance against standard benchmarks, servicers are able to determine where they are operationally successful, where there is room for improvement, an

  • CC_S_203.3 CMF Agency Servicing Agreements

    This is a commercial/multifamily course. Unlike CMBS pooling and servicing agreements (PSAs), which are specific to each pool of loans, servicing agreements for agency loans are typically a single contract that covers all of the loans or pools of loans serviced for the agency. This is possible beca

  • CC_S_200.5 CMF Default Management

    This is a commercial/multifamily course. Servicers must act to identify early warning signs of default. They perform annual inspections and either quarterly or annual reviews of financial reports to try to identify potential problems early in the process. Effective communication with the borrower i

  • CC_S_201.4 CMF Financing Vehicles

    This is a commercial/multifamily course. The commercial/multifamily (CMF) servicer's obligations for a particular loan depend in part on the way in which the loan is financed. The financing vehicle also determines which parties will be involved after the loan closes and their relationships to the o

  • CC_S_205.1 CMF Insurance Compliance Fundamentals

    This is a commercial/multifamily course. In the commercial/multifamily mortgage marketplace, insurance coverage is critical to investors to mitigate certain risks that investors assume when investing in commercial/multifamily mortgage loans. Insurance terminology, like mortgage terminology, must be

  • CC_S_205.4 CMF Insurance Compliance Review

    This is a commercial/multifamily course. It is the duty of the servicer to ensure that the borrower is in compliance with the various insurance coverage requirements set forth in the loan documents, servicing agreement, or other applicable documents (such as the particular agency guide or, if appli

  • CC_S_206.1 CMF Loan Document Fundamentals

    This is a commercial/multifamily course. Servicers for commercial/multifamily real estate mortgage loans must be able to understand the requirements in the loan documents. There is no substitute for checking the loan documents whenever an issue arises, even if a loan's key terms have been set up on

  • CC_S_206.4 CMF Loan File and Supporting Documents

    This is a commercial/multifamily course. Beyond the promissory note and the security instrument, there are several other loan documents that are significant in the documentation of a commercial/multifamily mortgage loan and the secured property. Documents such as loan agreements, modifications, lea

  • CC_S_204.2 CMF Loan Surveillance

    This is a commercial/multifamily course. Commercial/multifamily loan surveillance involves the enforcement of loan document terms. In addition to basic loan terms such as outstanding balance, interest rate, amortization, and maturity, the loan documents contain requirements related to tax and insur

  • CC_S_204.4 CMF Performance Surveillance

    This is a commercial/multifamily course. Commercial/multifamily performance surveillance involves monitoring the performance of the loan and property using various methods and measures and responding to performance findings as appropriate. The servicer's surveillance responsibilities related to loa

  • CC_S_203.2 CMF Pooling and Servicing Agreements

    This is a commercial/multifamily course. Pooling and servicing agreements (PSAs) govern commercial mortgage-backed securities (CMBS) pools of loans and are unique to each deal. The PSA sets forth specific servicing requirements of key loans comprising the deal, consistent with accepted standard ser

  • CC_S_203.4 CMF Portfolio Servicing Agreements

    This is a commercial/multifamily course. Compared to agency and CMBS servicing requirements and agreements, which tend to be more standardized across the industries, portfolio lender servicing requirements and agreements may be as unique as the individual lenders. Typically, a portfolio lender dete

  • CC_S_204.3 CMF Property Surveillance

    This is a commercial/multifamily course. Servicer surveillance of commercial/multifamily collateral real estate is provided for in the borrower's loan documents and detailed in the servicing agreement. The level of property surveillance may vary based on such characteristics as the property type,

  • CC_S_201.1 CMF Servicer Background

    This is a commercial/multifamily course. For as long as individuals and companies have borrowed money to invest in real estate, there has been a need for servicing. Servicing is the management and administration of a loan after it is executed (closed). In commercial/multifamily lending, servicing

  • CC_S_203.1 CMF Servicing Agreement Fundamentals

    This is a commercial/multifamily course. A servicing agreement is a contract between a lender and a servicer that stipulates various obligations and requirements of the servicer. Servicing agreements exist in a variety of formats, lengths, and levels of detail. Although most servicing agreements ad

  • CC_S_207.1 CMF Servicing Operations Fundamentals

    This is a commercial/multifamily course. Within every commercial/multifamily servicing organization, there are various operational duties that are essential to the successful management of loan portfolios. These duties involve cash management, processing loan transactions and events on a servicing

  • CC_S_201.2 CMF Servicing Relationships

    This is a commercial/multifamily course. Although contracts define the rights and obligations of the various parties in a commercial/multifamily real estate transaction, the relationship among them is extremely complex. Servicers play a central role in the cycle, working with borrowers, lenders, in

  • CC_S_201.3 CMF Sources of Funds

    This is a commercial/multifamily course. Mortgage bankers, brokers, and direct lenders have a choice of capital funding sources. These sources compete for business based on price, service, loan terms, and relationship. CMF Sources of Funds examines funding sources in commercial/multifamily real es

  • CC_S_204.1 CMF Surveillance Fundamentals

    This is a commercial/multifamily course. Commercial/multifamily surveillance is all about information. Servicers are the borrower and property contact as well as the focal point for gathering the information that is used to monitor loan or pool performance. Loan documents, servicing agreements, an

  • CC_S_207.3 CMF Tax and Insurance Escrow Administration

    This is a commercial/multifamily course. The timely and efficient monitoring of tax and insurance escrows by the commercial/multifamily servicer is critical for protecting the lender/investor's security interest in the property. When taxes are not paid on the property, there is a high risk of liens

  • CC_S_200.3 Common CMF Borrower Requests

    This is a commercial/multifamily course. One of servicer's primary responsibilities is to handle various requests from the borrower. These requests usually originate from some business need regarding the upkeep or maintenance of the property or are related to various tenant issues. The servicer pos

  • CC_S_204.5 Communicating CMF Surveillance Findings

    This is a commercial/multifamily course. The servicer is responsible for reporting commercial/multifamily surveillance findings to investors as set forth in the servicing agreement. The servicer may also be responsible for taking steps to minimize loss when a loan goes into default. This may involv

  • CC_S_207.4 Critical CMF Servicing Operations and Duties

    This is a commercial/multifamily course. Beyond loan boarding, servicing system updates, and tax and insurance escrow administration, there are several other critical duties that are essential to the successful management of a commercial/multifamily servicing operation. Critical CMF Servicing Oper

  • CC_S_205.3 Essential CMF Insurance Considerations

    This is a commercial/multifamily course. There are many challenges that servicers face when dealing with commercial/multifamily insurance coverage in mitigating the risk of loss to lenders. In some instances the course of action is clear, but in other instances the insurance professionals may disag

  • CC_S_202.2 External CMF Benchmarking Requirements

    This is a commercial/multifamily course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Content in this course is derived from Benchmarking CMF Servicer Performance, which is no longer

  • CC_S_201.5 How CMF Servicers Make Money

    This is a commercial/multifamily course. Servicing profitability is a concern to lenders, investors, and servicers alike. Without a strategic plan, servicers would be unable to cover their own costs, invest in technological improvements, or meet their contractual obligations. Servicing income is p

  • CC_S_202.3 Internal CMF Benchmarking Requirements

    This is a commercial/multifamily course. The benchmarking process involves the development of internal requirements which serve as standards, as well as testing for compliance with those standards. Internal CMF Benchmarking Requirements looks at some of the critical factors that influence the sett

  • CC_S_202.4 Measuring Performance of CMF Loans

    This is a commercial/multifamily course. Once servicers identify external requirements and develop internal processes, they are able to assess their performance by measuring compliance against these requirements and processes. Measuring Performance of CMF Loans addresses the monitoring and measuri

  • CC_S_200.2 Monitoring CMF Property Operations

    This is a commercial/multifamily course. Property surveillance is a preemptive effort used in protecting the value of the loan collateral and the return for the investor. Most property surveillance efforts are the responsibility of the servicer's asset management team. This course examines propert

  • CC_S_202.5 Risks and Consequences of CMF Loans

    This is a commercial/multifamily course. Risks and Consequences of CMF Loans explores the possible consequences of a servicer's non-compliance with loan documents, servicing agreements, policies and procedures, and more. It begins with a look at the most common pitfalls that may result in non-compl

  • CC_S_206.3 Security Instruments in CMF Lending

    This is a commercial/multifamily course. While the promissory note sets forth repayment terms, the security instrument sets forth most other loan terms, conditions, restrictions, and covenants for a commercial/multifamily loan and property. Servicers must understand the terms described in the secur

  • CC_S_200.4 Special CMF Borrower Requests

    This is a commercial/multifamily course. The servicer may receive specialized borrower requests that require an in-depth understanding of current market conditions and the implications of approving the requests to the mortgage and to the lender. The borrower may request certain changes to the origi

  • CC_S_207.2 System Processing in CMF Servicing

    This is a commercial/multifamily course. Within every commercial/multifamily servicing organization, there are various operational duties that are essential to the successful management of loan portfolios. Servicing operations utilize servicing systems and other ancillary systems to board loans, is

  • CC_S_206.2 The CMF Promissory Note

    This is a commercial/multifamily course. The promissory note is the loan document that contains the borrower's acknowledgement of the debt and agreement to repay in accordance with documented requirements. Although the basic information contained within the promissory note may be set up in the serv

  • CC_S_205.2 Types of CMF Insurance

    This is a commercial/multifamily course. A borrower's company, organization, partnership, etc., can be very successful and structured in a way that makes the borrower suitable for a commercial/multifamily mortgage deal. However, without the proper insurance coverage, unforeseen losses can seriously

  • CS_GO_100 Life Cycle of CMF Loans

    This is a commercial/multifamily course. Life Cycle of CMF Loans guides the servicing professional through the life cycle of a commercial/multifamily loan. It begins with an introduction of basic concepts related to commercial/multifamily lending, including an overview of the lending cycle, key par

  • CS_S_200 Asset Management in CMF Lending

    This is a commercial/multifamily course. In the most general of terms, asset management is the professional management of an asset or group of assets to meet specified goals for the benefit of lenders, investors, and borrowers. In the case of commercial/multifamily lending, the assets are commercia

  • CS_S_201 Basics of CMF Servicing

    This is a commercial/multifamily course. Commercial/multifamily (CMF) finance is a dynamic, growing, and ever-changing industry, and the servicing of commercial/multifamily loans is complex. Successful servicing requires complete industry knowledge. This series presents concepts critical to a well-

  • CS_S_202 Benchmarking CMF Servicer Performance

    This is a commercial/multifamily course. Benchmarking is the process by which servicers measure their overall operational performance; identifying standards and comparing performance to those standards. Benchmarking CMF Servicer Performance takes the learner through the commercial/multifamily bench

  • CS_S_204 CMF Servicer Surveillance

    This is a commercial/multifamily course. Commercial/Multifamily (CMF) Servicer Surveillance explores the commercial/multifamily servicer's role of monitoring the anticipated and unanticipated issues or events that may impact the performance of a commercial/multifamily mortgage loan. The servicer's

  • CS_S_203 CMF Servicing Agreements

    This is a commercial/multifamily course. A servicing agreement is a written agreement between a lender/investor and a mortgage servicer spelling out the rights and obligations of each party. An understanding of the various types of servicing agreements and the key clauses of these contracts is vita

  • CS_S_205 Insurance Compliance for CMF Lending

    This is a commercial/multifamily course. Designed for commercial/multifamily (CMF) mortgage servicing professionals with 4-7 years of experience, Insurance Compliance for CMF Lending provides critical concepts for making management-level decisions related to insurance surveillance functions. The s

  • CS_S_206 Navigating CMF Loan Documents

    This is a commercial/multifamily course. In order to properly service commercial/multifamily real estate loans, it is necessary to understand certain requirements of the loan documents. There is no substitute for checking the loan documents whenever an issue arises; even if a loan's key terms have

  • CS_S_207 Servicing Operations in CMF Lending

    This is a commercial/multifamily course. Within every commercial/multifamily (CMF) servicing organization there are various operational duties that are essential to the successful management of a servicing loan portfolio. These duties involve the management of cash, the processing of loan transacti