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  • RC_GO_100.2 Loan Production Basics

    This is a single-family/residential course. Loan Production Basics presents an overview of the loan production process. It begins with a review of the three main goals of loan production: creating investor acceptable loans, protecting the consumer, and ensuring compliance. After taking a broad loo

  • RC_GO_100.4 Secondary Marketing Basics

    This is a single-family/residential course. In the primary mortgage market, interactions are between the lender and the borrower. Conversely, in the secondary market, the interaction is between the lender and the investor that buys loans and servicing rights from the lender. The secondary market p

  • RC_LA_CM_200.1 Cash Flow

    This is a single-family/residential course. MBA Education is dedicated to accommodating today's busy professional by offering short, accessible learning programs that can be completed in less than an hour. Our new module library contains excerpts taken from more in-depth courses. This module is an

  • RC_LA_CM_201.3 Cash Processing

    This is a single-family/residential course. Every month the servicer receives mortgage payments that are calculated based on the terms in the mortgage note. The payments may be tendered electronically or in the form of paper checks. The funds provided by a mortgagor's payment are then posted to the

  • RC_LA_CM_200.3 Electronic Payments

    This is a single-family/residential course. One of the most widely automated activities in mortgage payment processing is electronic payment drafting, in which a mortgagor allows a servicer to draft his or her monthly payment from a checking/savings account. The use of automated payment drafting pr

  • RC_LA_CM_200.2 Exceptions Processing

    This is a single-family/residential course. In an ideal mortgage payment situation, funds from a payment are applied directly to the different payment elements such as the principal, interest, escrow, and insurance accounts, and the whole process is very routine. Often, however, there are additiona

  • RC_LA_CM_201.2 Payment Automation

    This is a single-family/residential course. In the past, making and posting monthly mortgage loan payments was a time-consuming process. Each month the borrower had to remember to write a check, put it in a special envelope, add a postage stamp, and mail the envelope in time to meet the all-importa

  • RC_LA_CM_201.1 Types of Cash Movement

    This is a single-family/residential course. The intake of mortgage loan payments by the servicer marks the beginning of the cashiering department's role in mortgage servicing. The cash received must be divided and applied to the proper accounts in a timely manner. The how, when, and where of cash m

  • RC_LA_CR_300.3 Accounting for CSRs

    This is a single-family/residential course. Borrowers often call with a question about their payments, fees, or late charges. Many times these questions arise after they receive their year-end and Form 1098 statements. To answer these questions, you may need information about the following: the bo

  • RC_LA_CR_300.1 Customer Service Basics

    This is a single-family/residential course. Customer Service Basics describes the important role you play within your company. It also outlines the methods servicers use to interact with their customers. Topics: Quality Customer Service Characteristics of Successful CSRs Common Communication Metho

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