RC_LA_CR_300.5 Servicing Transfers for Customer Service Representatives
MBA Member Price: $49.00
Nonmember Price: $79.00Purchase
This is a single-family/residential course.
The rights to servicing loans are transferred from one mortgage banking company to another for various reasons. It is important for customer service representatives (CSRs) to understand the company's role both when selling the servicing and when receiving the servicing.
Servicing Transfers for Customer Service Representatives reviews the servicing transfer process and examines some of the major problems that must be avoided. The course begins by discussing what is involved in both bulk and flow servicing transfers. It then focuses on the borrower communication required from both the transferring and receiving servicers. Finally, the course explains why servicing transfers generate many calls to the customer service department and how you play a role in making the transfer go more smoothly.
- Transferring Servicing
- Transition Letters
- Servicing Transfers Customer Service
Seat time approximately one (1) hour.