RC_LA_DA_300.1 Managing Delinquency for Loan Counselors

MBA Member Price: $49.00

Nonmember Price: $79.00


This is a single-family/residential course.

This course introduces the role of the collections loan counselor. It provides the foundational knowledge and context necessary to understand the specifics of the collection loan counselor's responsibilities.

Managing Delinquency for Loan Counselors begins by providing context for the loan counselor's important work by discussing the impact of loan delinquency on many different parties. The course then describes the loan counselor's role and the knowledge, skills, and attributes that will help a loan counselor be successful in the key mission of resolving loan delinquencies. It discusses the important area of regulatory compliance and the federal regulations that govern a loan counselor's interactions with borrowers. Finally, the course reviews the many players who contribute to successful loan performance.


  • The Impact of Delinquency and Default
  • The Loan Counselor's Role
  • Characteristics of a Successful Loan Counselor
  • Regulatory Compliance in Collections
  • Partners in Preventing and Managing Delinquency

    Seat time approximately one (1) hour.

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