MBA Compliance Essentials: Consumer Complaints Resource Guide ©2016

Summary:

The CFPB made establishing its consumer complaint system a top priority and also made clear that the choice of who will be examined will at least in significant part be "complaint driven." Toward that end, understand how to establish a robust, trackable consumer complaint management system; learn how to interface properly and effectively with the CFPB consumer complaint portal; become familiar with the required responsive timing requirements; and, develop clear and comprehensive policies and procedures.

The MBA Compliance Essentials Consumer Complaints Resource Guide will serve as a base for the development of your company's policies and procedures in this important area.

Developed by:

• Mitchel H. Kider, Managing Member, Weiner Brodsky Kider PC
• James M. Milano, Member, Weiner Brodsky Kider PC

Chapters include:

• Statutory Sources of Requirements for Handling Consumer Complaints
• State Law Requirements
• Model Policy and Disclosures
• Checklists to assure adherence to policies and procedures