This is a 22 page PowerPoint with 16 charts and tables and is divided into two sections:

1. Mortgage Applicant Usage of Technology. For each of the identified technologies in the mortgage application and closing phases, companies indicated the % of mortgage applicants who used it. This is a measurement of consumer use.
2. Emerging Technologies. This section provided a deep dive into the companies RPA and AI/Machine Learning capabilities for both production and servicing as well as budget and benefits of these technologies.