RC_LA_CR_300.1 Customer Service Basics
Member Price: $49.00
Nonmember Price: $79.00
Product Code: DL2-011144-WC-WPurchase
This is a single-family/residential course.
Customer Service Basics describes the important role you play within your company. It also outlines the methods servicers use to interact with their customers.
- Quality Customer Service
- Characteristics of Successful CSRs
- Common Communication Methods
- Common Methods of Communicating with Your Customer
- Technology in Customer Service
- Evaluating Customer Satisfaction
Seat time approximately one (1) hour.