RC_LA_CR_300.1 Customer Service Basics

Member Price: $49.00

Nonmember Price: $79.00

Product Code: DL2-011144-WC-W

Purchase

This is a single-family/residential course.

Customer Service Basics describes the important role you play within your company. It also outlines the methods servicers use to interact with their customers.

Topics:

  • Quality Customer Service
  • Characteristics of Successful CSRs
  • Common Communication Methods
  • Common Methods of Communicating with Your Customer
  • Technology in Customer Service
  • Evaluating Customer Satisfaction

Seat time approximately one (1) hour.

Copyright 2016.

Notes

This is a self-paced, self-study course. Enroll anytime and take up to 12 months to complete the course.

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