RC_RC_GO_402.1 Working the Help Desk for Compliance Profs

Member Price: $49.00

Nonmember Price: $79.00

Product Code: DL2-011332-WC-W

Purchase

This is a single-family/residential course.

A dedicated compliance help desk can help a lender to mitigate risk by supporting compliant production, reinforcing lender policies and procedures, and educating staff on regulatory compliance. The help desk can play an important role in strengthening the compliance management system (CMS) by providing data that helps identify concerns with processes, technology, and training.

Working the Help Desk for Compliance Professionals outlines the purpose of the compliance help desk and its functions. This course also describes organizational models for help desks, staffing details, and key performance metrics. The course concludes with in-depth examples that highlight common compliance concerns and discuss how help desk staff can best handle inquiries.

Topics

  • Purpose
  • Model
  • Staffing
  • Performance Metrics
  • Example Scenarios

Seat time approximately one (1) hour.

Copyright 2018.

Notes

This is a self-paced, self-study course. Enroll anytime and take up to 12 months to complete the course.

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