RISK MANAGEMENT & QA TRACK: Clean QC – Nailing GSE Reverification Standards

SVP, Quality Control - Originations & Servicing, Planet Home Lending

Planet Home Lending, Senior Vice President of Quality Control, Helen Law’s more than 30 years of expertise spans correspondent, retail, and retention originations. As the former Chair of MBA’s Risk Committee, she's renowned for creating robust quality control and compliance programs, streamlining processes, elevating customer experience, and mitigating fraud. She earned her B.A. in Mathematics and Economics from the University of California, Santa Barbara.

Senior Director, Loan Quality, Fannie Mae Single-Family

Candace serves Senior Director of Loan Quality at Fannie Mae. Candace develops, implements, and monitors loan quality standards; evaluates the quality of loan deliveries; and oversees the effectiveness of lender quality control practices. This includes leading a team that works with Fannie Mae lenders focused on loan manufacturing controls, quality control practices, and quality results.

EVP of Operations, ACES Quality Management

Sharon Reichhardt is the Executive Vice President of Operations at ACES Quality Management and has 30+ years of banking and mortgage industry experience, most of which were spent in the Quality Control department of EverBank. Her previous experience includes external audit management, technology administration and adoption, audit management and reporting for residential mortgage origination, servicing, consumer banking and lending, and commercial lending. Sharon's hands-on experience with ACES both as a client and a team member gives her a unique perspective when working with clients and industry partners. Sharon is the winner of HousingWire's Insiders Award, HousingWire's Tech Trendsetters and MPA Elite Women Award, and is also a frequent guest speaker at industry conferences.

Senior Director, Rocket Mortgage, LLC

Jessica Wright is the Senior Director of Loan Quality at Rocket Companies, leading critical functions in Quality Control, Repurchase, and Fraud Prevention. With over 20 years of extensive mortgage industry experience, Jessica has cultivated a deep understanding of the lending landscape, beginning her career as a financial and HUD mortgage delinquency counselor for a non-profit organization. Throughout her tenure at Rocket, Jessica has demonstrated versatility by working across both Servicing and Origination spaces, with her recent focus primarily centered on Origination quality processes. She is recognized for her passionate commitment to innovation, consistently seeking opportunities to transform and modernize Quality Control methodologies and policies.