RISK MANAGEMENT AND Q&A TRACK: Pressure to Precision - Adapting Resilient Risk Frameworks

VP, Business Controls Manager, Pulte Mortgage LLC

Cindy Patterson is the Vice President, Business Controls at Pulte Mortgage, where she is spearheading the launch of a dedicated Business Controls team to drive operational excellence and mitigate risk. With over two decades of experience, Cindy has held pivotal roles at Wells Fargo—as Corporate Risk Control Management Officer—and at JPMorgan Chase & Co., where she advanced through various positions that honed her expertise in Business Controls, Risk Management, Operational Oversight, Quality Control, and Internal Audit. Outside of work, Cindy enjoys hiking, exploring new travel destinations, and channeling her creativity through a vibrant event planning venture. She is also passionate about mentoring emerging talent across the organization, fostering growth well beyond her immediate team.

CEO, Ncontracts

Mortgage Connect LP

Director, Risk & Compliance, Richey May

Mignonne has more than twenty years of mortgage experience in a variety of roles within the industry including mortgage servicing, default servicing and servicing quality control. Mignonne has worked various audit and compliance roles and has extensive experience in compliance, internal controls, risk assessment, and operational processes within the mortgage industry. In her various roles, she audited mortgage banking processes including origination, processing, underwriting, pre-funding and post-closing quality control, human resources, vendor management, governance and risk and information technology. In her previous roles she also audited mortgage servicing processes for forward and reverse mortgages, including interim servicing and subservicing oversight, loss mitigation, bankruptcy, foreclosure, escrow, MIP billing, payment processing, payoffs, vacant property registration, REO, property preservation and customer service & complaints. Mignonne serves on Richey May’s Professional Development Leadership Team where she develops curriculum and is an advocate for mentoring and continual learning throughout the firm. She also serves on the MBA’s Loan Administration Committee and serves as an MBA School of Mortgage Servicing Instructor. In her various roles, she audited mortgage banking processes including origination, processing, underwriting, pre-funding and post-closing quality control, human resources, vendor management, governance and risk and information technology. In her previous roles, she also audited mortgage servicing processes for forward and reverse mortgages, including interim servicing and subservicing oversight, loss mitigation, bankruptcy, foreclosure, escrow, MIP billing, payment processing, payoffs, vacant property registration, REO, property preservation and customer service & complaints. Prior to joining Richey May, Mignonne was affiliated with MQMR, Ditech, and The Money Source.