BREAKOUT SESSION: Enhancing Loan Servicing Efficiency with AI and Self-Service

Chief Operating Officer, CPC Mortgage Company

Stephanie Canzani is the Chief Operating Officer of The Community Preservation Corporation (CPC). With nearly two decades of experience in multifamily finance, Stephanie brings a wealth of knowledge in loan administration, compliance, asset management, relationship management, and technology to our executive team. In her role, Stephanie plays a crucial part in steering CPC’s operational strategies to ensure our infrastructure aligns effectively with our business growth. With a dedicated focus on efficiency and effectiveness, she leads efforts to enhance our over $10 billion permanent loan portfolio in servicing, asset management, and customer service functions, while also driving improvements in our information technology infrastructure. Stephanie has been an integral part of CPC since 2006, holding various leadership positions across servicing, finance, loan production, operations, and investor relations. Notably, she led the integration of technology platforms with business strategies as the Senior Vice President of Technology and Business Infrastructure. Following Hurricane Sandy, Stephanie took on the role of overseeing CPC’s administration of $45 million in HUD disaster recovery funds through the Build it Back Multifamily program. Her responsibilities included program design, operational oversight, community outreach, and coordination with government and nonprofit partners. Stephanie holds a Master of Science in Nonprofit Management from Columbia University and a Bachelor of Arts in Political Science from the University of Florida. With her extensive experience and dedication to CPC’s mission, Stephanie continues to drive operational excellence and contribute to our organization’s success.

Managing Director, CBRE Capital Markets

Sachin Kapoor is Managing Director of CBRE Loan Services, with over 24 years of experience in business process and technology management. His expertise lies in commercial finance, particularly commercial real estate. As Managing Director, Sachin oversees global operations, leads organizational projects, and manages key vendor partnerships. He holds a Bachelor in Commerce (Honors), an MBA, and a diploma from the American Bankers Association.

Assistant Vice President, RealINSIGHT

Jason Keith is Assistant Vice President at RealINSIGHT, a CWCapital fintech platform delivering advanced software solutions for commercial real estate finance. He oversees servicing operations, manages loan servicing technology implementations, and is the product manager for RealINSIGHT's loan servicing module. Jason holds a Bachelor's degree in Computer Science from The University of Texas at Dallas and is currently pursuing a Master’s in Data Science from The University of Texas at Austin.

Co-Founder, CEO, CarbonAI Incorporated