GENERAL SESSION: Unmasking Deception: Protecting CRE Servicing from Fraud

Senior Vice President of Commercial/Multifamily Policy and Strategic Industry Engagement, Mortgage Bankers Association

Jamie Woodwell is Senior Vice President of Commercial/Multifamily Policy and Strategic Industry Engagement at the Mortgage Bankers Association (MBA), where he oversees the association’s public policy and member engagement efforts across all commercial real estate finance sectors, working closely with member leaders and staff to advance MBA members’ business and policy objectives Jamie and his work are regularly cited in the media, on Capitol Hill and in regulatory settings. He is a regular speaker at industry and corporate events; has appeared on CNBC, Bloomberg and in other popular and trade press; and testified before the Congressional Oversight Panel for TARP. Jamie initiated many of MBA's research activities and created MBA's Peer Business Roundtables. He co-founded MBA’s CREF Careers program. Woodwell joined MBA in 2004, and most recently served as Vice President and Head of Commercial Real Estate Research, where he oversaw the association’s economic research and analysis covering commercial and multifamily real estate finance markets. He has also served as senior director of business development at CapitalThinking in New York, research director at the WMF Group in Virginia, and research manager at the National League of Cities in Washington, D.C. Jamie is a member of the Urban Land Institute, the American Real Estate and Urban Economics Association and other professional and industry groups and a past member of the Counselors of Real Estate. He has served on various advisory groups, particularly around climate change and ESG, including for the National Institute of Building Sciences, Fannie Mae and Bright Power. Jamie received his bachelor's degree in economics and American studies from Brown University in Providence, Rhode Island. He earned his master's degree in urban and regional planning from the Graduate School of Public and International Affairs at the University of Pittsburgh.

Vice President & Managing Director, Lincoln Financial Group

Frankie Jones is a Vice President and Managing Director in the Mortgage & Real Estate Department for Lincoln Financial Group. In his role, Jones oversees mortgage closing, servicing, and asset management for Lincoln’s commercial mortgage loan portfolio. He is also responsible for manager selection, due diligence, and portfolio construction for Lincoln’s real estate private equity funds portfolio. He currently serves as a vice chair of the MBA Servicer Council and co-chair of the MBA Life Co. Executive Servicers Roundtable. Prior to joining Lincoln Financial in his current capacity, Jones was a partner at Smith Moore Leatherwood LLP where he primarily focused his law practice on commercial real estate, land use and corporate law. He is a graduate of Davidson College and UVA School of Law.

Executive Vice President, Greystone

Sharon leads Greystone’s servicing and asset management division and oversees Asset Management, Investor Reporting; Custodial Accounting; Loan Administration; Securities and Documentation; and Customer Care. She previously served as CFO of the company’s servicing and lending platforms. Greystone’s $98.2 billion portfolio of loans is serviced for Fannie Mae, Freddie Mac, FHA, USDA and other investors, and has maintained the highest rating from S&P Global Ratings (Strong) for several years. Prior to joining Greystone in 2005, Sharon was an Executive Vice President at Wells Fargo where she was the Director of Agency Servicing. She has also held senior roles at AMI Capital Inc., Prudential Multifamily Mortgage, the WMF Group and Capri Capital (formerly Washington Capital). Sharon attended Vanderbilt University and George Washington University, earning a Bachelor’s Degree in Accounting.

CIO & VP of Information Technology, Mortgage Bankers Association

Freddy Feliz is the Vice President of Information Technology and Chief Information Officer for the Mortgage Bankers Association (MBA). In this role, Feliz is responsible for implementing and overseeing MBA's IT programs and projects, as well as developing new strategies for the association's IT efforts. Feliz joins MBA from MERSCORP Holdings, Inc., where he was Senior Vice President of Information Systems and Chief Information Officer. Prior to that, he served as its Director of Information Systems. He has also held leadership positions at Marketing1by1, Inc.; Exmplar, Inc.; WebMiner; and Lumina Americas. Feliz holds a Master of Science in computer science from City College of New York (CUNY) and a Bachelor of Science in electronics and telecommunications engineering from INTEC University, Santo Domingo, Dominican Republic.

Assistant Vice President, Investment Administration, StanCorp Mortgage Investors, LLC

Amy Frazey is the Assistant Vice President, Investment Administration for StanCorp Mortgage Investors, LLC (SMI), a subsidiary of StanCorp Financial Group, Inc. the holding company of Standard Insurance Company. She leads the servicing, operations and accounting teams that are responsible for their commercial real estate loan portfolio which is in excess of $18 billion and approximately 6,200 loans. She has been involved in the commercial real estate industry for over 20 years. Amy currently serves as a board member of the Commercial Real Estate/Multifamily Finance Board of Governors (COMBOG), has served on the COMBOG Servicer Council and on the board of the Oregon Mortgage Bankers Association. She was the recipient of the MBA Distinguished Service Award in 2019.