GENERAL SESSION: Riding the Tides: Retaining Customers and Protecting Margins

Wednesday, February 4, 2026 10:00 AM-10:30 AM The Ritz-Carlton Ballroom
General Session

Hear how leading IMBs are reimagining borrower engagement, strengthening post-close relationships, and delivering seamless experiences that drive repeat and referral business. The discussion highlights practical, scalable approaches to building customer loyalty that enhance efficiency, protect margins, and support long-term success, regardless of whether your company retains servicing or sells servicing rights.

Speakers

Moderator

Speakers

Thanks to Our Sponsors