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School of Mortgage Servicing

This hands-on instructor-guided online course describes principles and strategies of key servicing functions, reviewing the important correlations and interconnectivity between business units within the servicing organization. The School of Mortgage Servicing not only reviews basic servicing functions and the potential compliance risks of not applying appropriate processes, but it also provides insights into how best to implement processes to minimize these risks.

The course is offered in a series of eight interactive two-hour Zoom webinars over a two-week period. Poll questions, chat questions, and online discussions engage the learners. To earn a certificate of completion, students are required to pass daily quizzes and a final exam.

The course is designed for servicing staff, analysts, auditors, quality control, and compliance personnel who are new to servicing or have up to three years of servicing experience.

Topics addressed in this program include:

• Servicing concepts
• Building a servicing portfolio and maintaining a customer base
• Cash management, escrow administration, and investor administration
• Regulatory compliance and quality control
• Bankruptcy, foreclosure, and REO
• Loss mitigation
• MSR portfolio valuation
• Current issues

View Course Agenda

The Details

This course is presented completely virtually, in a blend of self-study and instructor-guided online learning. The course includes a series of live webinars, which allow for participant interaction with the instructor and each other. Course materials and final exam are available through TopClass.

Course Level: Entry Level
Course Delivery Method: Online Course
Duration of Online Course: Two hours a day, four days a week for two weeks
Elements: Quizzes, Live Polling, Final Exam

Who Should Attend

SOMS is designed for:
  • Servicing staff
  • Front line management
  • Risk managers
  • Analysts and Auditors
  • Quality control and compliance personnel

Get More with Education Advantage

Developed by MBA Education, Education Advantage is an annual subscription-based training package that provides your organization with training and development programs your employees need to succeed and grow.

For one low annual price, you have unlimited access to our online self-study library, discounts on designations, two seats in specific online courses or the option to completely customize your curriculum. Contact Kathy Ryan today to learn more.

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