Servicing Operations Study and Forum for Servicers
The Servicing Operations Study and Forum (SOSF) provides participating companies with a highly detailed operational evaluation of their servicing department. This benchmarking tool sets the standard for in-house servicing managers and mortgage banking executives to measure operational performance.
Functional cost areas covered in this survey include:
- Customer Service: Statements and Billings
- Customer Service: Call Center
- New Loan Set-Up and Transfers
- Payoff/Lien Release
- Investor Reporting
- Loss Mitigation
- Other Default
- Servicing Systems
- Quality Assurance
- Record Retention
- Executive Management and Specialized Functions
As a benefit of participation, you receive not only data outputs but the opportunity to meet your peers and discuss results at a Servicing Operations Forum. Download the brochure and registration form to learn more about this study or contact Marina Walsh, CMB at (202) 557-2817.