Servicing Operations Study and Forum for Servicers

The Servicing Operations Study and Forum (SOSF) provides participating companies with a highly detailed operational evaluation of their servicing department. This benchmarking tool sets the standard for in-house servicing managers and mortgage banking executives to measure operational performance.

Functional cost areas covered in this survey include:

  • Customer Service: Statements and Billings
  • Customer Service: Call Center
  • New Loan Set-Up and Transfers
  • Payoff/Lien Release
  • Escrow
  • Cashiering
  • Investor Reporting
  • Collections
  • Loss Mitigation
  • Bankruptcy
  • Foreclosures
  • REO
  • Other Default
  • Servicing Systems
  • Quality Assurance
  • Record Retention
  • Executive Management and Specialized Functions

As a benefit of participation, you receive not only data outputs but the opportunity to meet your peers and discuss results at a Servicing Operations Forum. Download the brochure and registration form to learn more about this study or contact Marina Walsh, CMB at (202) 557-2817.