DATA INNOVATION & TECHNOLOGY TRACK: All Aboard! Leveraging Technology for Fast, Accurate Loan Setup
Efficient loan onboarding is essential to servicing performance, yet it remains one of the most manual and error‑prone parts of the lifecycle. This session highlights how servicers are using technology to streamline data intake, automate key setup steps, and reduce manual errors. Panelists discuss practical tools that improve accuracy, shorten onboarding timelines, and create scalable workflows that support both simple and complex loan types. Sponsored by Cotality.
Speakers
Introductions
Aaron Eichenlaub is the Senior Vice President of Commercial Payment Solutions at Cotality, where he leads product, marketing, sales, and customer support for the commercial tax business. He recently spearheaded the successful launch of the division's new customer-facing platform, the Commercial Tax Portal. With nearly two decades of experience in the prop tech industry, Aaron is a recognized leader in scaling organizations both in the U.S. and internationally. His deep expertise in aligning cross-functional teams has been critical in building innovative solutions that address customer needs and drive business growth. He is passionate about helping companies scale and brings a unique and impactful experience set to his role. Aaron is an active participant in the Mortgage Bankers Association and the Institute for Professionals in Taxation, contributing to the broader industry dialogue.
Moderator
Charlotte Anne Croog started her career in residential loan servicing and has worked across servicing, legal, asset management, technology and operations. As a legacy mortgage banker, she is proud to be in an industry that allows anyone with a passion to explore our many pathways. An intuitive leader, Charlotte has a proven track record of success in leading teams, fostering accountability, and driving shared successes. She believes strongly in mentoring and coaching; working closely with individuals to develop their careers and create open platforms for collaboration. Charlotte excels at identifying pain points, streamlining processes, and utilizing technology and resources to streamline operations and drive efficiencies; using the needs and voices of teams as guideposts.
Speakers
Ashwin Agarwal is the CEO and Co-Founder of Advocate Technologies, a modern insurance consulting company leveraging world-class insurance consultants and technology to improve the insurance review process for commercial lenders. Ashwin has over 15 years of experience serving as a Board Member on insurance and reinsurance companies, as the lead insurance investor at a multi-billion private equity fund, and as a Mergers & Acquisitions investment banker at Goldman Sachs. In his career he has been a part of $10 billion+ of financing transactions as an investor. In these roles Ashwin advised the CEO’s of multi-national insurance companies on strategy, new product launches, and financings. At Advocate, Ashwin leads a team of 60+ insurance experts and technologists providing insurance reviews to lenders across pre-closings and servicing. His team oversees tens of thousands of loan reviews a year across commercial real estate including Freddie Mac, Fannie Mae, HUD, CMBS, Construction, Bridge and other private lenders. He also directly oversees the product strategy and development of Advocate’s insurance compliance technology automation/AI platform which reduces loan time to close by 50% and improves the operational efficiency of reviews by 5x, delivering significantly lower insurance operational costs and high quality to lenders compared to legacy solutions.
Mitch Ginsberg is the Co-Founder and CEO of CommLoan, where he leads the company's mission to transform commercial real estate lending through technology, data, and marketplace innovation. With over 30 years in mortgage banking and more than $3 billion in loans overseen, Mitch brings deep industry expertise to solving one of CRE's biggest challenges: outdated, borrower-unfriendly financing systems. Frustrated by the complexity and inefficiency of securing a commercial mortgage, Mitch set out to create a better way — one that puts borrowers in control, empowers brokers, and delivers precision for lenders. That vision became CommLoan and its proprietary AI platform, CUPID™, which today matches borrowers with optimal lenders in minutes, not months. Mitch combines fintech innovation with the relationship-driven mindset that's always defined the best of real estate.
Josh Kaufman is the COO & Co-Founder of CarbonAI, an AI-powered platform automating commercial mortgage servicing workflows while building user trust through robust validation tools. Prior to CarbonAI, Kaufman spent his career at the intersection of commercial real estate finance and technology, with a focus on building data and workflow solutions for institutional lenders. He began in origination and asset management roles at top-tier CRE investment firms, where he underwrote and managed approximately $10 billion in loans. He later co-founded Nativ, a full loan lifecycle data and reporting platform for CRE lenders, which was acquired by Built Technologies in 2022. At Built, he helped lead the integration of Nativ into Built’s broader CRE platform and headed the Asset and Portfolio Management Solutions team, supporting institutional lenders in modernizing infrastructure and automating workflows. Kaufman holds a degree in Finance and Entrepreneurship from Rutgers University.
Scott Monroe is a Business Analyst at McCracken Financial Solutions Corp., a company with over 30 years of experience providing software and services for the commercial real estate industry.
WYSIWYG Callout
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