DATA INNOVATION & TECHNOLOGY TRACK: Cybersecurity and Data Protection - Meeting Rising Threats with Stronger Safeguards
Cybersecurity and data protection have become essential components of operational risk management in this emerging digitized environment. This session explores expectations placed on servicers to safeguard borrowers, investors, and transactional information in the face of growing cyber threats. Panelists discuss current cybersecurity standards, emerging data protection requirements, and the steps organizations are taking to prevent breaches, secure sensitive records, and manage third-party and system‑related risks. Attendees gain practical guidance on building resilient controls, preparing for audits and incident response, and ensuring compliance across an evolving regulatory landscape. Sponsored by Cotality.
Speakers
Introductions
Aaron Eichenlaub is the Senior Vice President of Commercial Payment Solutions at Cotality, where he leads product, marketing, sales, and customer support for the commercial tax business. He recently spearheaded the successful launch of the division's new customer-facing platform, the Commercial Tax Portal. With nearly two decades of experience in the prop tech industry, Aaron is a recognized leader in scaling organizations both in the U.S. and internationally. His deep expertise in aligning cross-functional teams has been critical in building innovative solutions that address customer needs and drive business growth. He is passionate about helping companies scale and brings a unique and impactful experience set to his role. Aaron is an active participant in the Mortgage Bankers Association and the Institute for Professionals in Taxation, contributing to the broader industry dialogue.
Moderator
Rob McAndrew is an IT Director at Greystone, where he leads technology teams supporting Servicing and Asset Management. His work is centered on operational resilience, automation, and the delivery of secure, scalable technology solutions for mortgage servicing. At the MBA Servicing Conference, Rob will facilitate a panel discussion on cybersecurity, bringing a practical perspective on how servicers can navigate emerging threats while supporting business performance and continuity.
Speakers
Stephanie Canzani is the Chief Operating Officer of The Community Preservation Corporation (CPC). With nearly two decades of experience in multifamily finance, Stephanie brings a wealth of knowledge in loan administration, compliance, asset management, relationship management, and technology to our executive team. In her role, Stephanie plays a crucial part in steering CPC’s operational strategies to ensure our infrastructure aligns effectively with our business growth. With a dedicated focus on efficiency and effectiveness, she leads efforts to enhance our over $10 billion permanent loan portfolio in servicing, asset management, and customer service functions, while also driving improvements in our information technology infrastructure. Stephanie has been an integral part of CPC since 2006, holding various leadership positions across servicing, finance, loan production, operations, and investor relations. Notably, she led the integration of technology platforms with business strategies as the Senior Vice President of Technology and Business Infrastructure. Following Hurricane Sandy, Stephanie took on the role of overseeing CPC’s administration of $45 million in HUD disaster recovery funds through the Build it Back Multifamily program. Her responsibilities included program design, operational oversight, community outreach, and coordination with government and nonprofit partners.
Shelley Goto practices with the firm's Finance Transactions and Real Estate groups. She primarily represents major financial institutions and CMBS/CME loan servicers in transactions involving securitized and non-securitized loans, including consent issues, assumptions, and modifications, with a particular focus on originations and defeasances. She has represented many of the largest loan servicers in defeasing thousands of commercial mortgage loans over the course of her career. Shelley also has extensive experience on all sides of commercial real estate transactions. She represents landlords and tenants in reviewing and negotiating commercial leases, and is frequently engaged to negotiate and document real estate purchase and sale transactions. Shelley also advises clients on Arizona corporate matters, including advocating for local non-profit organizations in various community and collaborative ventures. Shelley serves as a Co-Chair of BCLPs Global Inclusion and Diversity Action Board, guiding and overseeing the priorities of the firms affinity groups and I and D initiatives.
Dan Linder is Managing Director and Head of Revenue at RealINSIGHT. He is responsible for Sales, Client Management, Marketing and Industry Relations at the company. Dan is a 19 year veteran of the commercial real estate finance and technology industry. Since 2018, his focus has been on ensuring all of RealINSIGHT’s current and prospective clients can increase productivity and mitigate risk through the use of technology. His passion is working creatively to foster new and lasting client relationships.
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