GENERAL SESSION: Hidden Risks - Confronting Fraud Challenges in CRE Servicing
Fraud remains one of the most persistent and costly risks facing commercial real estate servicers today. This session shines a light on the hidden vulnerabilities across the servicing lifecycle, exploring how fraud is evolving, where it's hitting hardest, and how leading organizations are responding. From internal controls and due diligence to cross-industry collaboration and technology solutions, attendees leave better equipped to identify and mitigate fraud risk in their portfolios.
Speakers
Moderator
Brian Hanson joined CWCapital in February 2006. His responsibilities are focused on maximizing strategic relationships with clients and business partners of the firm and its affiliates RealINSIGHT and RealINSIGHT Marketplace as well as industry constituents. From 1996 to 2006, Mr. Hanson managed the primary and special servicing and asset management functions for CRIIMI MAE’s $19 billion commercial mortgage portfolio. Prior to CRIIMI MAE, Mr. Hanson served as Chief Operating Officer and Portfolio Director for JCF Partners in Lanham, MD, overseeing their $1 billion real estate portfolio. Prior to joining JCF in 1991, Mr. Hanson was Vice President of secondary marketing and syndications for a financial institution and its wholly-owned mortgage banking subsidiary.
Speakers
Marcy Burns serves as the Senior Vice President and Director of the Real Estate Treasury Management at PNC Bank. With a proven track record of fostering enduring client relationships and delivering tailored solutions across all real estate sectors, Marcy is dedicated to positioning PNC as an industry leader. In her role, Marcy focuses on assembling a team of real estate industry experts and spearheading initiatives to enhance PNC's offerings. Most recently, she has been instrumental in the launch of PNC's CMA solution and building a team of specialists in the commercial mortgage servicing segment. Marcy joined PNC in 2008 and specialized in Real Estate Treasury Management since 2013. She holds a Bachelor of Arts degree from the University of Arizona.
Lars Hansen is a Special Agent with the Federal Housing Finance Agency (FHFA), Office of Inspector General (OIG), based in Washington D.C. Hansen has spent the majority of his career investigating mortgage fraud and is currently focused on combating Multifamily and Commercial Mortgage frauds. Prior to becoming a federal agent, Hansen worked in the Audit Department of a government-sponsored entity, and in structured finance and risk advisory roles in the private sector.
Laura Krashakova is the CEO of Smart Capital Center. Smart Capital digitizes, automates, and powers insight at every step of a mortgage transaction – from origination and underwriting to asset management and servicing. The AI-powered platform is used by top lenders and asset managers nationwide and analyzes thousands of properties and loans monthly. Laura is a trusted advisor to top lenders and asset managers on how to speed up portfolio reporting, bring deep portfolio insight, and cut costs by eliminating routine manual work and leveraging data at scale.
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