Christy Moss, CMB

Christy Moss, CMB, is chief customer officer (CCO) at FormFree. As head of the company’s customer strategy, the 30-year mortgage industry veteran leads voice of customer initiatives across the organization and oversees sales.

Before joining FormFree, Moss spent 11 years at Fannie Mae, where she played a critical role in advancing business initiatives beneficial to the post-crisis mortgage lending ecosystem. From 2015 to 2019, Moss focused on driving lender and partner adoption of technologies that improve the borrower experience and lender profitability in her role as strategic business and relationship manager.

Moss has held advanced positions in the correspondent lending divisions of CitiMortgage, Wachovia and GE Capital Mortgage Services, where she gained an in-depth understanding o