Mike Seminari

STRATMOR Group Customer Experience Director Mike Seminari specializes in operationalizing excellence in the customer journey, implementing creative problem-solving solutions, and identifying opportunities to improve the borrower’s experience through communication and commitment. Under Seminari’s leadership, STRATMOR has become an industry leader in the drive to optimize the mortgage borrower’s loan experience through the company’s MortgageCX service. With more than 20 years of experience in mortgage and banking technology, Seminari has the know-how and the vision to bring insights and technology together to help lenders dominate in the arena of Customer Experience. Seminari has risen to become one of the industry’s leading authorities on Customer Experience through his speaking engagements at major industry conferences, his contributions to STRATMOR-led workshops, and his appearances on industry podcasts and in video interviews. He also shares actionable insights in a monthly “Customer Experience Tip” article and is a key resource in STRATMOR’s Customer Experience engagements. Seminari has a passion for customer experience that is evident in everything he touches. His highest values are kindness, character, and good communication, which makes him an excellent fit amongst his like-minded colleagues at STRATMOR. Some of his favorite quips are, “I won’t eat at a restaurant just because I like the waiter,” and, “Great marketing can sell once, but you need a great experience to sell twice.” Based in Los Angeles, Mike received his undergraduate degree in Finance from Miami University in Oxford, Ohio.