Schedule

Sapphire Foyer

Aqua Salon A

If you are a servicing executive for a life insurance company with a current MBA membership, join your peers to discuss topics related to the servicing and asset management of life company general account loans and assets. MBA Staff Rep: Jacky Salazar.

Aqua Salon D

MBA’s Insurance and Risk Management Committee is open to insurance professionals within Commercial/Multifamily servicing divisions. This committee will discuss pertinent insurance issues and concerns facing the commercial servicing/lending industry. MBA Staff Rep: Jacky Salazar

Aqua Salon A

Aqua Salon EF

The Commercial Certified Mortgage Servicer (CCMS) Designee society is for all graduates of the CCMS program. We encourage all designees to attend the society meeting to discuss leadership opportunities, philanthropic initiatives, and emerging issues for today’s servicing and asset management professionals.

Sapphire Terrace

Aqua EF

Sapphire Foyer

Sapphire C

Sapphire C

Aqua Salon C

Sapphire C

Sponsored by Althans Insurance.

Sapphire B

At a time when fraud, cybercrime, and sophisticated scams are evolving faster than ever, few people understand the criminal mind better than Frank Abagnale, the legendary former con artist whose life story inspired the hit film Catch Me If You Can. Today one of the world’s leading authorities on fraud prevention, Abagnale has spent decades working with financial institutions, corporations, and government agencies to combat emerging threats. Abagnale shares insights from both sides of the crime equation and explains how scams are conceived, how criminals exploit weaknesses in systems and human behavior, and what organizations must do to stay ahead. Drawing on more than 40 years of collaboration with the Federal Bureau of Investigation, he explores the latest fraud schemes, identity theft tactics, and cyber risks facing the financial services industry. Sponsored by PNC Bank.

Aqua Salon C

Gain a deeper understanding of special servicing—its processes, challenges, and best practices. Ideal for special servicers and those eager to learn more about this critical function. Join us to explore real-world scenarios and enhance your expertise in navigating complex loan situations. Open to registered attendees with an active MBA membership. MBA Staff Rep: Jacky Salazar.

Sapphire C

Sapphire B

Two of San Diego’s most prominent redevelopment projects are reshaping the city’s commercial landscape and offering important lessons for servicers and investors. Hear about the revitalization of Seaport Village, a landmark project adjacent to the Manchester Grand Hyatt San Diego. Then, hear directly from The United States Navy on the transformation of the Naval Information Warfare Systems Command (NAVWAR) site near San Diego International Airport and Marine Corps Recruit Depot San Diego. Together, these perspectives highlight the scale, complexity, and opportunity behind large-scale urban redevelopment and what they signal for the future of CRE markets.

Sapphire B

This session explores how AI and emerging technologies are transforming Commercial Real Estate today and what’s ahead. Panelists discuss real use cases where organizations are using AI to accelerate collateral assessment, insurance modeling, market analysis, and operational efficiency. These experts also explain emerging capabilities, including dynamic asset optimization and agent‑based workflow automation, becoming increasingly prevalent in the years ahead. The session concludes with practical roadmap guidance to help your shop identify high‑value opportunities, strengthen data foundations, and build a responsible, scalable approach to AI adoption.

AQUA E - F

Aqua Salon D

Sapphire C

Sponsored by RealINSIGHT.

Sapphire B

The commercial property insurance market is undergoing rapid and widespread change, shaped by rising risk severity, tightening carrier capacity, and evolving coverage structures. Panelists explore how these shifts affect borrowers, lenders, and servicers, and discuss broader market forecasts, pricing pressures, and what organizations should expect as the insurance environment continues to transform.

Sapphire M

Investor reporting has become increasingly complex as portfolios diversify, and asset performance becomes more volatile. This session focuses on how servicers are improving data quality, integrating collateral information, and refining reporting practices to give investors a clearer and more accurate view of portfolio health. Panelists discuss common reporting challenges, methods for reducing errors, and approaches for enhancing transparency across investor groups.

Sapphire P

Servicers face late day payoff requests that need rapid action, rising distress in vacant office assets, and more defaults. The environment is proactive, with teams getting ahead of issues through tighter surveillance, early borrower outreach, and prepared dual track options so that if a loan enters special servicing, there is momentum toward resolution. Experts explore how these pressures are managed, what current payoff metrics say about changing borrower behavior, and how workflows and risk oversight adapt to speed decisions and preserve value.

Sapphire M

As financing structures become more layered and customized, servicers face growing complexity in managing investor relationships, compliance needs, and reporting accuracy. This session provides a high‑level look at the challenges and considerations involved in servicing complex arrangements. Panelists outline how these structures impact operations, accounting, and communication, and share practical approaches for maintaining clarity and consistency throughout the life of the loan. Sponsored by Cotality.

Sapphire P

This interactive roundtable explores how AI is reshaping multifamily servicing in real time. This session invites attendees to share experiences, challenges, and practical use cases - from reducing manual data entry and automating complex workflows to improving borrower communication and compliance. Join peers for an open exchange of ideas, lessons learned, and emerging strategies to build more efficient, scalable, and intelligent servicing operations. Sponsored by Cotality.

Sapphire B

Force‑placed insurance plays a growing and increasingly critical role across the servicing landscape. Through real life use cases, this session offers a deeper examination of how force placement works, who it protects, and the operational, legal, and risk‑management considerations that drive its use. Panelists unpack the circumstances that trigger force‑placed coverage, the complexities of evaluating borrower compliance and coverage adequacy, and the implications for lenders, servicers, insurers, and borrowers as this becomes more prevalent in today’s market.

Sapphire C

Aqua EF

Sapphire B

Timely PCRs and inspections are more critical than ever as poor property conditions and deferred maintenance increasingly drive insurance risk and higher coverage costs. With agencies heightening their review of repairs and inspections, and signaling stricter consequences, servicers face growing pressure amid rising labor and material costs and competitive market conditions. This session highlights key trends, risks, and best practices for staying ahead in an environment where property condition oversight has become a top servicing priority.

Sapphire M

In today’s fast‑moving closing environment, many challenges feel outside a closer’s control, from tight timelines to delayed third party responses. This session focuses on how closers can maintain a sense of control by managing deals proactively, spotting issues early, and communicating clearly. Attendees learn practical ways to keep stakeholders aligned, resolve problems quickly, and move closings forward even when key elements are not fully within their direct influence. Sponsored by Cotality.

Sapphire P

Servicers are seeing unexpected bank account‑related requirements embedded in Pooling and Servicing Agreements (PSAs), creating new challenges around compliance, bank‑rating standards, and managing accounts across multiple institutions. This session explores how organizations are responding to shifting expectations, tightening controls, and addressing reconciliation and reporting impacts as bank account management grows more complex.

Sapphire C

Sapphire Foyer

Sapphire C

Sapphire C

Aqua Salon C

Sapphire C

Sapphire B

Hear the latest economic and commercial real estate insights from Mike Fratantoni, Chief Economist at the Mortgage Bankers Association, and Judith Ricks. They provide an in-depth look at current economic conditions and CRE market trends, with a focus on the factors shaping today’s commercial mortgage servicing environment. Gain valuable perspective on where the economy and CRE markets stand today, and where they may be headed next, along with insights into the risks and opportunities servicers should be watching closely.

Aqua Salon C

Sapphire C

Sapphire B

The CRE servicing market is bending but not breaking. Join us for a dynamic discussion on the trends defining today's market and the pivots smart servicers are making to stay ahead. From portfolio performance and special servicing activity to emerging technology and market disruptors, this session delivers a candid, comprehensive look at the state of CRE servicing and what it means for your business.

Sapphire B

Fraud remains one of the most persistent and costly risks facing commercial real estate servicers today. This session shines a light on the hidden vulnerabilities across the servicing lifecycle, exploring how fraud is evolving, where it's hitting hardest, and how leading organizations are responding. From internal controls and due diligence to cross-industry collaboration and technology solutions, attendees leave better equipped to identify and mitigate fraud risk in their portfolios.

mPact is MBA's network for young professionals in the real estate finance industry. Join us at the in-person mPact Servicing Leadership Committee meeting to learn more about mPact and how you can get involved. MBA Staff Rep: Kelli Burke.

Sapphire C

Sponsored by Alliant Insurance Services.

Aqua Salon C

Join us for a discussion with staff from HUD’s Office of Multifamily as well as the Office of Residential Care Facilities. Topics will include NSPIRE inspections, 10-year PCNAs, subordinate liens at assignment, Servicing Handbook, Risk Surveillance Dashboard, and Completion of Repairs. There will also be ample time for open Q&A. MBA Staff Rep: Megan Booth.

Sapphire M

With a significant volume of commercial real estate maturities approaching, lenders and servicers across the capital markets are reassessing how extension requests are managed in today’s environment. This session explores the market forces shaping maturity outcomes, particularly as property performance, valuation pressures, and refinancing constraints continue to evolve. Panelists discuss emerging trends, common challenges, and key considerations for navigating the next wave of maturities across a wide range of capital sources.

Sapphire B

Cybersecurity and data protection have become essential components of operational risk management in this emerging digitized environment. This session explores expectations placed on servicers to safeguard borrowers, investors, and transactional information in the face of growing cyber threats. Panelists discuss current cybersecurity standards, emerging data protection requirements, and the steps organizations are taking to prevent breaches, secure sensitive records, and manage third-party and system‑related risks. Attendees gain practical guidance on building resilient controls, preparing for audits and incident response, and ensuring compliance across an evolving regulatory landscape. Sponsored by Cotality.

Sapphire P

As audits grow more detailed and data‑dependent, servicers must demonstrate strong controls, complete documentation, and confidence in their collateral and portfolio data. This session explores practical strategies for improving audit readiness, from strengthening data integrity and recordkeeping to ensuring consistent processes across teams. Attendees learn how to prepare for deeper investor, internal, and compliance audits by building reliable data frameworks and clear evidence of servicing‑standard adherence.

Sapphire 410A

Technology is no longer a separate function. It is how the operation runs. This Tech Talk brings together industry leaders for a focused, working session on how technology decisions are actively reshaping CRE servicing operations. The conversation is grounded in what firms are doing today to improve how work gets done and what needs to happen next. From prioritizing technology investments and navigating build-versus-buy decisions to evaluating vendors, evolving workflows, and redefining team structures, this session is centered on execution and measurable impact. Attendees hear how peers are approaching governance, integrating technology into day-to-day operations, and preparing for a more technical, data-driven operating model.

Sapphire M

Effective portfolio surveillance has never been more important as property performance becomes increasingly uneven across asset classes. This session explores how servicers are enhancing collateral monitoring practices to identify early signs of distress, maintain data accuracy, and support stronger decision making. Panelists discuss practical methods for maintaining accurate information, integrating key risk indicators into surveillance processes, and ensuring teams have clear, reliable data to support timely decisions across the portfolio.

Sapphire B

Efficient loan onboarding is essential to servicing performance, yet it remains one of the most manual and error‑prone parts of the lifecycle. This session highlights how servicers are using technology to streamline data intake, automate key setup steps, and reduce manual errors. Panelists discuss practical tools that improve accuracy, shorten onboarding timelines, and create scalable workflows that support both simple and complex loan types. Sponsored by Cotality.

Sapphire P

Investor reporting is fragmenting as capital sources introduce unique structures and expectations. This session examines why requirements are often manual and bespoke, how to set the right level of review, manage rising Special Servicing activity, and track investor advances with accuracy and transparency, plus practical ways servicers can adapt processes, controls, and staffing to stay ahead of growing complexity.

Sapphire C

Sapphire M

Effective escrow and reserve management is at the heart of a well-run CRE servicing operation. This breakout session dives into the mechanics of managing escrow expectations, cushioning strategies, and reserve flows from the servicer's perspective. Panelists will explore the growing role of technology and automation in streamlining escrow processes, tackling the complexity of tax and insurance renewal calculations, and meeting the evolving expectations of borrowers and lenders alike. This session offers practical insights into building more efficient, accurate, and resilient escrow management practices. Sponsored by Cotality.

Sapphire P

As insurance requirements grow more complex, compliance teams face increasing challenges in identifying risk early and ensuring timely action. This session explores how organizations assess insurance risk, what tools they use to monitor compliance, and strategies for improving communication between asset management and compliance teams. Experts share practical approaches for preventing costly non‑compliance and outline operational adjustments needed to keep pace with today’s accelerated insurance requirements.

Sapphire B

Special Servicing activity is accelerating as watchlist volumes; loss mitigation workloads, and non‑performing loan workouts continue to rise. This session examines today’s workout trends, including how servicers are applying the servicing standard, managing potential conflicts of interest, and determining the right time to transfer to Special Servicing. Panelists explore the growing complexity of extensions, including appropriate length, and the balance between the increase in REO activity and emerging weakness in multifamily assets. The discussion includes Special Servicing dynamics for loans held in Collateralized Loan Obligations (CLOs), the role of collateral managers in workout decisions, and the impact of the foreclosure and receivership process on final investor outcomes.

Sapphire Foyer

Sapphire Foyer

Sapphire M

Wrap up the conference with a dynamic discussion on the hottest issues, latest trends and challenges in commercial/multifamily finance servicing. Engage with peers, share insights, and ask questions in this interactive and informal forum. Come as you are and join the conversation before heading home. (Focus: Asset Management, Closing; Compliance, Escrows/Taxes; Insurance; Investor Accounting, Legal; Servicing/Operations; Special Servicing; Technology)