Using Quality Assurance, Control and Fraud Prevention to Strengthen Loan Operations

This webinar dives into the vital functions of Quality Assurance (QA) and Quality Control (QC) in maintaining integrity, compliance and fraud prevention within mortgage operations. QA focuses on improving internal processes before loan sale, while QC audits closed loans to identify issues and mitigate risk. Participants will also gain a clear understanding of how structured audits and risk frameworks contribute to fraud detection and resolution.

Experts will also highlight common mortgage fraud schemes, including identity theft, air loans, straw buyers and appraisal fraud. Attendees will learn to spot red flags in loan files, verifications and closing documents that often indicate fraudulent activity. Speakers will also review relevant federal and state legislation, including the Fraud Enforcement and Recovery Act of 2009 (FERA), and underscore the consequences of mortgage fraud.

Date/Time:

• Tuesday, August 25 (2:00 PM - 3:30 PM ET)

Objectives:

• Understand the distinct roles of QA and QC in mortgage lending and how each contributes to fraud detection and process improvement
• Identify common mortgage fraud schemes and the tactics used by perpetrators, including fraud for profit and fraud for housing
• Recognize key red flags and risk indicators across loan applications, verifications, and appraisals
• Learn effective audit and monitoring techniques used in pre-funding and post-closing quality reviews
• Explore regulatory frameworks and enforcement actions, including the Fraud Enforcement and Recovery Act (FERA) and state-level initiatives

Target Audience:

• Chief Compliance Officers
• Compliance and Risk Management Professionals
• Quality Assurance and Quality Control Staff

Speaker(s):

• Melanie Coulton, CMB, AMP, Regional Vice President, Correspondent Sales, Plaza Home Mortgage
• Ed Miller, President, Elite Mortgage Consulting, LLC