GENERAL SESSION: Digital Disruption and the Future of Work: Empowering Women in a Technology-Driven World

Saturday, October 18, 2025 10:30 AM-11:30 AM Cobalt Ballroom
General Session
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The world is in disruption! You are at the forefront of rapid change. The continued accelerated pace of technology and competitive forces is causing workplace environments to become more volatile—demanding disruptive leaders, employees who challenge the status quo, and managers who ensure teams are equipped for the future. This engaging multimedia presentation explores the trends reshaping the workforce, the essential skills needed to remain relevant, and how to navigate your career in a digital-first world. With a focus on empowering women, it highlights bold strategies for leadership, growth, and resilience. Attendees will walk away with insights to help them adapt, lead, and thrive in the evolving world of work. Sponsored by Docutech.

Speakers

Introductions

  • Photo of Pam Forrester
    Pam Forrester

    Senior Vice President of Division Operations, First American Mortgage Solutions

    Pam Forrester is Senior Vice President of Division Operations at First American Mortgage Solutions, where she leads the Servicing, CleanFile, and Docutech business lines. With over 30 years in the mortgage industry, Pam has driven transformative innovations in document management, automation, and business process outsourcing - streamlining operations and improving service quality for lenders and servicers nationwide. A recognized thought leader and mentor, Pam serves on MISMO’s Standards Governance Committee and has been honored as a HousingWire Insider, Mortgage Women Magazine Mortgage Star, PROGRESS in Lending Most Powerful Women, and numerous First American awards. Her leadership style blends strategic vision with emotional intelligence, and she’s passionate about empowering others, especially women, to lead with confidence and curiosity. Pam holds dual degrees in Business Management and Finance, and a certification in Business Process Design from MIT Sloan School of Management.

    • Speakers

  • Photo of Tracey Wilen, Ph.D.
    Tracey Wilen, Ph.D.

    Researcher, Speaker

    Dr. Tracey Wilen is a prominent thought leader and speaker on the impact of technology on society, work, and careers. A former visiting scholar at Stanford University, she has held leadership positions at Apple, HP, and Cisco Systems. She was an adjunct professor for Bay area colleges teaching classes in business, technology and women’s workforce topics. Dr. Wilen has authored 11 books, including her most recent book, Employed for Life, 21st. Century Career Trends (2014), Women Lead: Career Perspectives from Workplace Leaders (2013) and Society 3.0: How Technology Is Reshaping Education, Work, and Society (2012). She has appeared on CNN, Fox, and CBS News, and in the Wall Street Journal, the Chicago Tribune, Forbes, the Los Angeles Times, and USA Today. She is a regular guest on radio and TV shows across the US as an expert contributor. Dr. Wilen was named San Francisco Woman of the Year and honored by the San Francisco Business Times as the most Influential Woman in Bay Area Business.

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