BREAKOUT SESSION: Transforming Servicing Operations - Leveraging AI & IA
Artificial intelligence (AI) and intelligent automation (IA) are common themes that are increasingly emerging in servicing discussions; however, it can be difficult to define those terms, understand how they are applicable to servicing, and conceptualize how to practically and sustainably implement into operations. Hear from a panel of experts to understand the basics of intelligent automation, and today’s use cases.
Speakers
Moderator
Bob Wright, CMB, CCMS – Bob is currently a Managing Director for SS&C Technologies focusing on the Commercial/Multifamily finance market. He is responsible for delivering next generation technology solutions, including the Precision LM platform and numerous other automation solutions. Prior to SS&C, he was a SVP at PNC’s Midland Loan Services division for 23 years with extensive operational oversight responsibilities throughout the loan servicing division, including technology prioritization, innovation and process improvement, business development and account management. He earned his MBA from the University of Kansas in Finance and BSBA from the University of Missouri, with a dual major in Finance and Real Estate. Bob was appointed to MBA's Commercial Board of Governors in 2022.
Speakers
Laura Krashakova is the CEO of Smart Capital Center. Smart Capital digitizes, automates, and powers insight at every step of a mortgage transaction – from origination and underwriting to asset management and servicing. The AI-powered platform is used by top lenders and asset managers nationwide and analyzes thousands of properties and loans monthly. Laura is a trusted advisor to top lenders and asset managers on how to speed up portfolio reporting, bring deep portfolio insight, and cut costs by eliminating routine manual work and leveraging data at scale.
In her role as Director of Servicing Business Transformation, Jen oversees a team of Business Process Managers and Servicing Business Champions. The combined team serves as the primary liaison between Servicing and IT in driving and implementing Northmarq Servicing technology initiatives. The team is focused on new/improved processes and customer experiences via technology & otherwise, including ideation, testing, and rollout/change management amongst the larger Servicing function. Prior to her current role, Jen held analyst and manager positions amongst the Asset Management team. Jen holds her MBA and BBA from the University of Minnesota with focuses in Finance and Strategic Management.
WYSIWYG Callout
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