INNOVATION & TECHNOLOGY TRACK: Opportunities and Risks of Generative AI
Generative AI creates significant opportunities while also introducing risks that may not be apparent to the user. For servicers, AI may address many operational and customer service issues. Join this session to learn more about Generative AI and the opportunities and risks for servicing.
Speakers
Moderator
Jenna is a Senior Manager in PwC's Banking Transformation practice. She joined PwC from the mortgage industry, bringing with her nearly 10 years experience at mortgage industry giants where she held different roles across the enterprises, from operational to technical. As a consultant with PwC, Jenna has helped large financial services firms assess, design, and implement process and technology transformations, from QA/QC readiness to non-financial risk target operating models. She is at the forefront of PwC's consumer lending and mortgage initiatives with respect to Generative AI. She is also Leading SAFe and SAFe Enterprise Agility certified, and a certified PROSCI Change Management Practitioner.
Speakers
Bin He holds the position of Executive, Science and Analytics at CoreLogic. He leads a team of economists, data scientists and BI analysts responsible for data and analytics such as predictive, AI, ML and NLP for all CoreLogic business functions, including macroeconomic trends, property and location intelligence, digital marketing, fraud prevention, borrowers and loan solutions, collateral and underwriting solutions, risk management and property insurance. Before he joined CoreLogic, He was director of credit analytics for Radian Guaranty, where he was responsible for the development and implementation of mortgage prepayment and default models. He earned a master’s degree in applied statistics and a doctorate in chemical engineering from the University of Alabama.
Steve Holden leads a group of data science professionals that support loan underwriting, pricing and acquisition, securitization, loss mitigation, and loan liquidation for the company’s multi-trillion-dollar Single-Family mortgage portfolio. He also holds Enterprise-wide accountability for all Generative AI initiatives at Fannie Mae. His team delivers real-time analytic solutions, guiding the thousands of daily business decisions needed to manage a mortgage portfolio of this magnitude. The team includes experts in econometric models, machine learning, data engineering, data visualization, software engineering, and analytic infrastructure design. Previously, Holden was Vice President , Credit Portfolio Management Analytics. Prior to joining Fannie Mae in 1999, he served in several analytic leadership roles. Holden spent the early part of his career working on economic issues at the Economic Strategy Institute and the U.S. Bureau of Labor Statistics. Holden has a Bachelor of Arts in economics from the University of Toronto, a Master of Arts in economics from Queen's University, and a Doctorate in economics from Johns Hopkins University.
Tim is a Partner with Weiner Brodsky Kider PC. He represents companies in the financial services and mortgage industries nationwide in federal and state litigation and government investigations. Tim’s practice includes general business and commercial litigation, including contract disputes, defending consumer class actions, suits under state consumer protection statutes, and claims under various federal statutes, including the False Claims Act, HMDA, CFPA, RESPA, TILA, FCRA, TCPA, FDCPA, EFTA, and PFCRA. Tim also advises clients in connection with investigations and enforcement actions brought by federal and state agencies, including the Consumer Financial Protection Bureau (CFPB), Department of Justice (DOJ), Federal Trade Commission (FTC), and Department of Housing and Urban Development (HUD).
A lifelong Engineer, Dan Vasquez has enjoyed over 10 years of innovation at Rocket Mortgage. Starting at Quicken Loans in 2013, he has had the honor of being a part of major milestones such as launching the Servicing digital experience, the company’s first mobile apps, launching the Rocket Mortgage online experience at the Super Bowl, and kick starting the B2B integration program. He has served up and down the org in roles from Software Engineer to Vice President of Architecture. Today he is at the forefront of Artificial Intelligence, working with teams across Rocket Companies and beyond to shape Rocket’s AI strategy and ensure success in this new era. A native Detroiter, Dan lives in Grosse Pointe Michigan with his wife and newborn daughter.
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