KEY COMPLIANCE UPDATES TRACK: Calling, Collecting, Complying - The New Rules of Borrower Engagement (Closed to Media)

Michael Eising, MBA, CMB, CMCP, RCMS

Chief Compliance Officer, Ruoff Mortgage

Michael Eising is Chief Compliance and Risk Officer at Ruoff Mortgage, where he leads compliance, quality control, licensing, and vendor risk for a multi-billion-dollar platform. He previously served in Credit Policy at Freddie Mac and has developed over 250 NMLS-approved state and federal education courses. He teaches Mortgage Banking Bound for the MBA and is a member of MISMO’s Mortgage Compliance Dataset Development Workgroup (DWG). In 2023, Michael received the Ken Markison Legacy Achievement Award for excellence in compliance. He holds designations including CMB®, CMCP, RCMS, and CRMP, along with an MBA and MS in Management and Leadership.

Courtney Brown

Vice President- Compliance & Financial Crimes, Cenlar FSB

Courtney Brown is a seasoned financial services executive with over two decades of experience spanning mortgage servicing, consumer lending, credit cards, and deposit operations. She has led strategic initiatives across top-tier institutions including Morgan Stanley, JPMorgan Chase, Citi Mortgage, and USAA, with a focus on regulatory compliance, risk mitigation, and operational excellence. Courtney’s expertise includes navigating complex regulatory frameworks, and she has played a pivotal role in transforming compliance programs, managing high-stakes audits, and driving enterprise-wide process improvements. Her leadership in Default operations and vendor oversight has helped institutions reduce risk, enhance controls, and improve borrower outcomes. Courtney brings a collaborative, practical, and solutions-oriented approach to navigating today’s complex regulatory landscape. She helps organizations align compliance strategy with business goals, driving clarity and impact across teams.

Lauren E. Campisi

Partner, Hinshaw & Culbertson LLP

Lauren Campisi is a partner at Hinshaw & Culbertson LLP and is recognized as a national leader in the field of consumer financial services. She provides strategic, practical advice on federal and state law compliance matters, as well as federal and state enforcement actions and supervisory examinations and single-party and class action litigation. Her clients include national and state-chartered banks, national mortgage lenders and servicers, automotive and personal property finance companies, installment lenders, and online lenders. She has also helped clients navigate state lending and licensing laws, as well as state debt collection laws and regulations. She is the current Chair of the Louisiana Bankers Association Bank Counsel Committee.

Wendy Lee

Managing Partner, LOGS Legal Group

Wendy Lee is the Managing Partner of LOGS Legal Group. Prior to LOGS, Wendy was the Chair of AMLAW 200 Firm Buchalter's Fintech and AI practice group. She's also served in in house roles as EVP and Chief Legal Officer of Sagent and as FVP and AGC at Washington Mutual Bank.

David Shirk, CMCP

Managing Member, Shirk Law PLLC

David Shirk is the managing member of Shirk Law PLLC. He represents financial institutions, retail and wholesale mortgage bankers, lead generators, and software vendors. David advises innovating clients on state and federal regulatory compliance, licensing, originator compensation, and responding to exams or Bureau investigations. Prior to joining LotsteinLegal in 2011, which changed its name to Shirk Law in 2020, David spent 20 years in executive roles at mortgage companies. Including as functional architect of two loan origination systems at three top ten lenders. David is admitted to the bar in ten states. He holds a J.D. and an MBA.