CC_S_201.5 How Commercial/Multifamily Servicers Make Money

Servicing profitability is a concern to lenders, investors, and servicers alike. Without a strategic plan, servicers would be unable to cover their own costs, invest in technological improvements, or meet their contractual obligations. Servicing income is primarily generated from compensation provided in the servicing agreement (the servicing fee) minus the costs incurred by the servicer in performing the required servicing.

How CMF Servicers Make Money examines common sources of servicing income and common servicing expenses. It begins by looking at common sources of servicing income such as servicing fees, ancillary fees, borrower-request fees, and float income. The course concludes by addressing the expenses commonly incurred by servicers, including corporate and operational expenses, transactional costs, and system costs.

This is a commercial/multifamily course.