RC_LA_DA_300.1 Managing Delinquency for Loan Counselors

Education Loan Administration & Servicing Residential Residential Certified Mortgage Servicer (RCMS) Self-Study Web-Based Courses
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Option Price
Member $50.00
Non-Member $100.00

Managing Delinquency for Loan Counselors introduces the role of professionals who work directly with borrowers during the early stages of mortgage delinquency. Understanding the impacts of delinquency is essential for supporting borrowers and minimizing risk to servicers and investors.

The course begins by explaining the impact of delinquency and default on borrowers, servicers, investors, and other parties. It then examines the loan counselor’s responsibilities, along with the knowledge, skills, and attributes that support success in addressing delinquency in its early stages. The course also reviews key federal regulations that govern collections interactions and concludes by explaining how various participants in the lending cycle help prevent and manage delinquency.

This is a single-family/residential course.

Topics:

  • The Impact of Delinquency and Default
  • The Loan Counselor's Role
  • Characteristics of a Successful Loan Counselor
  • Regulatory Compliance in Collections
  • Partners in Preventing and Managing Delinquency

Seat time approximately 1 hour.

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