RC_LA_DA_300.4 Meeting Collection Goals for Loan Counselors

1-5 Advanced Education Loan Administration & Servicing Residential Residential Certified Mortgage Servicer (RCMS) Self-Study Web-Based Courses
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Option Price
Member $50.00
Non-Member $100.00

Meeting Collection Goals for Loan Counselors addresses how to meet collections goals by determining the cause of delinquent payments and obtaining realistic promises to pay. The course provides an overview of common reasons for delinquency and explores two types of issues: lack of ability to pay and lack of desire to pay.

The course then details the main categories of reasons for delinquency, including issues related to employment, emotional and physical hardship, debt, income, property, and customer service. It reviews ways borrowers may try to avoid a frank discussion about their delinquency and techniques the loan counselor can use to keep the conversation on track. Finally, the course discusses obtaining the borrower's promise to pay and closes with best practices to ensure promises to pay are kept.

This is a single-family/residential course.


  • Reasons for Delinquency
  • Delinquency Related to Employment Issues
  • Delinquency Related to Emotional and Physical Hardship
  • Delinquency Related to Debt and Income
  • Delinquency Related to Property and Service Issues
  • Handling Evasive Statements
  • Obtaining the Promise to Pay


    Seat time approximately 1 hour.

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