RC_LA_DA_300.4 Meeting Collection Goals for Loan Counselors
| Option | Price |
| Member | $50.00 |
| Non-Member | $100.00 |
Meeting Collection Goals for Loan Counselors examines how loan counselors can meet collections goals by identifying the causes of delinquency and securing realistic promises to pay. Effectively addressing borrower circumstances and securing meaningful commitments are critical to improving repayment outcomes.
The course begins with an overview of common reasons borrowers become delinquent and introduces two broad categories of delinquency: lack of ability to pay and lack of willingness to pay. It then examines specific causes of delinquency, including issues related to employment, emotional and physical hardship, debt, income, property conditions, and customer service concerns. It also discusses ways borrowers may attempt to avoid a direct discussion about their delinquency and techniques loan counselors can use to keep the conversation focused. Finally, the course explains how to obtain a borrower’s promise to pay and concludes with best practices for improving the likelihood that promises to pay are fulfilled.
This is a single-family/residential course.
Topics:
- Reasons for Delinquency
- Delinquency Related to Employment Issues
- Delinquency Related to Emotional and Physical Hardship
- Delinquency Related to Debt and Income
- Delinquency Related to Property Issues
- Delinquency Related to Servicing Issues
- Handling Evasive Statements
- Obtaining the Promise to Pay
Seat time approximately 1 hour.
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